Mobility Solutions Reviews 167

This is my second purchase with Mobility Solutions Glasgow. Will, the sales rep, has been absolutely excellent. I was lucky enough to deal with him again, from my first purchase to my second one. He is very informative, and nothing is too much for him. Everything is explained clearly and is self-explanatory. I also want to mention that the customer service over the phone is second to none. I highly rate this company; they know their stuff, and I honestly recommend them to anyone. I have dealt with other companies in the past, and they don't hold a candle to these guys. I'm really looking forward to receiving my new powerchair. I'll never use anyone else.

Got my mobility scooter repaired customer service was first class engineers were great would recommend them very good

Bought an Opera adjustable bed & now get a great night sleep every night. From start to finish the service received was first class.

INCOMPLETE & UNSAFE WHEELCHAIR

I feel extremely disappointed and really quite angry with the disgusting service provided by Mobility Solutions from Glasgow. We were given a courtesy wheelchair while they had ours which had a battery issue flagged up during the service. This courtesy wheelchair was given to us incomplete, it had no anti tippers attached. This resulted in the wheelchair tipping over while we were attempting to board a bus. My husband was injured as well as myself and a bus driver who tried to help us. Also according to KARMA themselves this model wheelchair is ‘not crash tested so not suitable for bus travel’. Mobility solutions did not inform us of this fact. Apparently it’s ok as it’s only as issue on a bus when the wheelchair has to be tied in, 3 days later though the bus to Aberdeen would have meant us having to tie down the chair so yes this would have been an issue if we hadn’t had to cancel due to having an unsafe wheelchair. Disgusting service. It can NEVER be right to give customers an unsafe, incomplete wheelchair.

Fantastic customer service. The gentleman provided home servicing for my much loved mobility scooter .Turned up on time, went above and beyond to ensure the scooter was left in great condition, and at a very reasonable price . I will definitely use this company again and can highly recommend .

Another excellent experience. The admin. team and the engineer looked after me very well. Their respect and understanding of disability is exemplary. Cannot recommend them enough.

My experience is terrible. I have had 2 produce from them ,they keep breaking. Staff are very rude . Do not go to mobility solutions in Glasgow.

Absolutely fabulous service. Martin came to do the initial assessment to determine the type of powerchair my brother required. He was extremely knowledgeable and understanding. He returned with Wayne's chair 20/08/25. We are absolutely delighted with it and we are sure it will give Wayne a little independence. The service we received was second to none and we wouldn't hesitate to recommend Mobility Solutions for all your mobility needs. Thank you

Worst Motability experience ever. Patronising, makes decisions on my behalf on my chair about things I am paying for, (how dare you think you have that right when you are paying for it you can make decisions about it!) (if that's not treating the disabled like we can't make our own decisions I dunno what is). They wouldn't dare do it to anyone but the disabled. my new dealer is still trying to sort out the mess they made of my chair. And this is a high end chair that costs around 14,000 pounds, two months later cuz of MOBILITY SOLUTIONS it's still being sorted out. Put a second hand part on my brand new chair to cover up their own mistake. And that part is faulty. In just over two months of having the chair I have not had a a fully working chair yet only a dangerous one to go out in. I am in the chair full time. Clueless is the only fiitting word. I assume the same laws apply to class 3 power chairs as for cars in selling dangerous road vehicles. IOW it's against the law. Unless Motability start penalising some of these dealers financially, for providing an awful service nothing will change. I can't see me getting my next chair from Motability after the ordeal of this time.

We were very, very satisfied and pleased with the customer service and the attention given by Mobility Solutions. Mark Jupe went out of his way and to great lengths to accommodate the needs and requirements of my 95 year old mother and her powerchair purchased from you in May, this year. We are very grateful for his care and also his willingness to drive many miles to see to my mother's needs: neither would he accept a small tip win recognition of his extra efforts. If
Mr Jupe is a typically representative employee then you are a Company who deserves to do very well and to go far. Thank you kindly for your work and your attention.
Yours sincerely,
Christopher H and Mrs Isabella Webber

⭐⭐⭐⭐⭐
Excellent Aftercare Service.
Needed my seat adjusted and I could not do it, but one call to the team and they sent a Very Nice man who had it sorted in zip time.

It's a huge relief knowing the team at Mobility Solutions have your back.

TY

BM

I have a folding quickie krypton wheelchair. I bought a lap stacker to make shopping easier for me.
I didn’t know how to attach the lap stacker and contacted mobility solutions to ask for help.
I am unsure of the name of the person that fitted my lap stacker. I did deal with Joanna by email and phone and she let me know this would be possible.
I dropped my chair off and picked up. The company did this for me free of charge which I am so grateful for.
The Lap stacker lets me shop independently which is hugely important as a single person.

Roy Campbell Great service Billy, Kenny and all the team went that mile highly recommended

Miles helped me nothing was too much trouble.
Keep up the good work 💯

My husband bought a scooter 2 weeks before lockdown but never used it. I used it 3 years ago after breaking my foot. But it's been in the garage ever since. Having recently had a partial knee replacement I decided to have it serviced as the battery power was low. It was collected from my home and I had a call explaining what issues there were and what needed to be done. When Christine returned it she gave me a lot of good advice on charging and care for the tyres, something we did not get from the retailer when we bought it. They were friendly quick and informative from the beginning, I cannot recommend them highly enough and will definitely be in touch should I need anything else in the future.

I cannot say enough about the support I received from this company. Everyone I talked to were polite, knowledgeable and accommodating. I highly recommend!

Martin was absolutely fabulous and really friendly. Got to keep the one he brought too. Great service!

I found that this Company and their local rep Mark to be first class .
They listened to me and met my wishes. I now have a TGA breeze with canopy .
Mark could not have been more courteous and helpful .

Honest company with total consideration and respect for their clientele, Martin came out and did my motobility demonstration & I was surprised to be told I could have my scooter the same day, within 30 minutes of Martin arriving at my property I had my scooter ready to go, Martin made sure I was fully aware of all the buttons on the scooter, how to move the tiller and chair. I find this company to be amazing and totally understandable and respectful to all your needs.

Very fast efficient service, test drove Monday , received scooter Tuesday, thank you Martin smith