monobank Reviews 92

Avoid. Seriously: Avoid.!!!!

£700 gone in under 60 seconds.
20–30 transactions drained my account almost instantly while my card was blocked in the app.

I reported it immediately as fraud.
Their response? “It’s your fault.”

No urgency. No protection. No real help.
They didn’t stop the transactions, didn’t take responsibility, and didn’t act like a company that cares about customer security.

Let that sink in: dozens of rapid transactions on an account with no history of that kind of activity… and their “security system” didn’t flag anything.

Instead of support, I got blamed for being the victim.
Really?! Someone clones my card details, steal money from me, and IT’s My Fault?!! Mine?! The Victim?

They refused to start any refund process and hid behind their policies.
Even worse, they warned my account could go into a negative balance if more payments were attempted.

So not only was I scammed and lost all my money I could end up owing them too?

I’m currently pregnant and left without money, and this is how they treat customers in a crisis.

No protection. No accountability. No security.

Your money is NOT safe here. Stay away.

The owner of monobank publicly bullied and shared on his own social account personal information of the client.

The bank publishes personal data and information of its clients in the public

Заблокировали мои средства без какого либо предупреждения!
Сказали что это требования зелёной власти , ликвидаторов Украине.
Горите вы все в огне .

I use many of Monobank's services. These include card transfers within the country, international transfers, receiving funds from abroad, loans, deposits, and much more. All services work flawlessly.

Technical support is top-notch.

The best Ukrainian bank
Rlly, I don’t know how people can place a 3- stars on this bank. Cuz it’s one of greatest in Ukraine and could be in Europe. Fast exchange, fast transaction. And monocat:)

The best Ukrainian bank so far. Recently, I had an unpleasant situation with a merchant and was forced to request a chargeback. The bank refunded my funds almost immediately, even though the issue was on the merchant's side. Also, I opened my FOP account here, and it is super easy to use compared to regular banks.

I’ve been a loyal Monobank (Universal Bank) customer for a long time and have never missed a single payment. Yet, every day I receive multiple reminders about upcoming payments — through SMS, app notifications, and Telegram all at once, sometimes 2–3 times per day.

I asked support to reduce or limit the messages, but they refused, saying it’s “informational communication.” They claim it’s part of the agreement and don’t allow users to opt out or reduce the number of channels, which is frustrating and intrusive.

When I raised this issue, the support team responded with generic messages and even subtly discouraged me from filing a complaint with the National Bank of Ukraine — which I did anyway.

This level of aggressive communication is unacceptable from a modern digital bank. I hope they review this practice and start respecting their customers’ mental space.

лучший, удобный, с поддержкой онлайн, а не по телефону, нет отделений - что мега круто! Опыт больше 5 лет использования!

I wanted to provide the feedback with hope that someone form Mono will read it.
I am not a client of this bank,but I am the one who would like to transfer some donations to "Banka" opened by my friends and lately it's not possible to transfer from outside of Ukraine accounts. This is a bit frustrating.

the app looks good, but from what i have read, those guys are the real fraudsters. even privatbank with their annoying AI-powered tech support and OUTRIGHT PARANOID security system looks better because it has good reputation, and that is despite containing the absolute DOGSHIT verification methods you could ever find for online banking.

I’ve been using Monobank for quite some time and the overall experience has been great. But yesterday I was able to locate a fraud account that has been collecting money for quite some time. This user was impersonating a different organization. I reached out to their support with all of the evidence. It has been one day and they did nothing, the account keeps collecting money. I reached out to their support again and they said that they analyzed my request and followed their procedures. When I asked what kind of procedures was followed they said that it’s a secret of the bank lol. I asked what will happen if I transfer some amount to this fraud account. They asked me not to do so, because they won’t be able to return this amount to me. Monobank’s security of their clients is allowing fraud and being unable to return money to the users who were tricked by this user. Monobank supports fraud and allows it to operate without any issues. Do not use them under any circumstances, it’s not safe

I really love the service this bank provides. The app is super convenient and intuitive. I think they have the best customer support I've ever dealt with. I'm a Platinum cardholder and I use their concierge service quite often. It's worth paying the card fee just for that. I appreciate the most is that I immediately talk to a real person, but not with virtual assistant or chatbot. The responses are professional and quick.
It's also really easy and fast to open additional cards in different currencies. Although, it is a kind of the norm in Ukrainian banking, but still, not every bank has figured out how to do it automatically. For everyday basic operations, this bank is the best.

The application is only available in Ukranian and maybe Russian, who knows. I do not speak any Ukranian and a very little russian, so the app is useless to me. Also when I did persevere with the app and tried to make a deposit from an existing Ukranian bank to Monobank, it started a chain of events for money laundering and checks, occupation, source of funds. Unfortunatey the app doesnt cover my situation of retired, non pensioner. So it was impossible for me to declare my status. I provided documents for the funds but apparently these were unacceptable to MonoBank, stay away from this bank, they are worse than A-Bank and I thought A-Bank was bad.

Отримав блокування карти без попередження. Заблокували гроші на 5 днів, потім перевели на мої нові рахунки. А кешбек так і не повернули. Причина - внутрішнє рішення банку.

Погана служба підтримки, дуже довго чекала на оформлення картки.

Втратила кошти, не відповідають по телефону

Actually i just opened trustpilot monobank and i want to say that i was expected to see at least 4.9 or 5 starts. I don’t understand why so much bad reviews from different countries. This bank is the best for you if you are from Ukraine. The best support in the world, they helped me multiple time and i always was happy. I love monobank

Do not trust monobank. Never believe a word they say. You can only keep an account there (it's convenient to use their app). But when it comes to consumer loans, your money will simply disappear without a trace, you will be left without the goods and will be forced to pay the full amount of the loan.
Moreover, their customer service under anonymous nicknames will humiliate you in every possible way on forums where you try to make public facts unpleasant for the bank, as it is impossible to resolve the issue peacefully.
A criminal case has been opened based on the above facts. I see no other options to get my money back.

this is the best bank I've used so far, especially for individual entrepreneurship. no other bank in Ukraine can compare. great UI/UX of the app, transferring money is fast, everything I need is provided.

indeed, sometimes support can take longer to provide an answer if you don't have a platinum (or any other "upgraded" card), but the replies are still always helpful.