Montefortunacigars Reviews 

Bad to deal with and slow to complete the order. The order takes more than a month to ship and the technical support service also does not solve the problem.

After more than a month of communicating more than 5 times, each time you gave different excuses than the other, and after more than a month passed, I was informed that the cigar was spoiled. I lost a lot of time waiting + I lost my money from the currency exchange. This is not a respectful way to deal with them.

Wish I read the reviews before I ordered my cigars. Web site states - "Buy Cuban Cigars Online | Free Worldwide Shipping Available" Deceptive Total crap company will advise my cigar smoking friends not to use. Never received cigar nor will they rebate

The response is BS. If you state, "you ship Cuban Cigars Worldwide" on your web site this should not have happen. State exceptions. If you don't provide a rebate

After reading all these reviews, I have to say being in the U.S. If your cigars get to you consider yourself blessed,fortunate, lucky. It's not like it was a few years ago.That being said,I have been using this site for about 2yrs, thanks to Brian Glenn cigar obsession. They have offered a store credit rather then a refund. It's easier for them I guess. But had to send pic of customs confiscation letter. There prices have the shipping cost added in compared to other sites I've used.(NOTHING IS FREE) especially shipping. Also ,seems everytime I order the price drops the next few days SMH. Orders are taking longer lately 😕 but cigars have arrived to me. Go figure 🤔. Other than that no complaints.

SCAM ALERT ⚠️ ⚠️ ⚠️ ⚠️ ⚠️

I wish I could give them no stars like the the cigars I never received or the refund they refused to process a absolutely scam company
DO NOT USE THIS COMPANY

배송 느리지만 세계 각국으로 배송이 가능합니다.
배송비만 무료라면 나는 이곳이 세계 제일인거같아요 !!
Shipping is slow, but it can be shipped to countries around the world. If this place is free shipping over $100
It's going to be my favorite site

DONT USE THEM
They are the worst. Months of delays shipping but say 3 days from order. And never received package and no refund. After paying for guaranteed shipping The company shouldn’t be in business. Don’t know if they are scammers or thieves or just totally bad shtty company. YOU HAVE BEEN WARNED.

Ordered and paid for Cigars from this company, the cigars didn’t arrive. They kept stalling me then eventually told me to call USPS or customs and find out where they are myself. After a month they would not refund my money.

UPDATE: 07/22/2024
I am pleased to see that Montefortuna has responded to my concern. Montefortuna has not contested my credit card dispute. On my order page, both of the orders are marked as CB, which I assume is the acronym for Charge Back. There is a 90 day window to contest my dispute, so I will monitor. My faith is partially restored. Thank you for trying to keep me as a loyal customer. I want to continue buying from you. Help me help you.
(Upgraded to 2 stars on the review)

Order 172803 for $1396 and Order 173583 for $1036. NO SHOW, NO HELP. The orders were placed on March 1 and May 17. I can row to Cuba faster...
I was a loyal customer since 2021 with 14 previous orders. I was told to hunt down my order with CBP. The wait time is a steady 2 hours and 27 minutes to talk to a U.S. Customs agent. There is no opportunity to speak with a Montefortuna representative.
I await any response. I have learned the term "caveat emptor" the hard way. Beware.

Never received my order. Did not refund my money. They won’t send me a new order. The worst customer service I’ve ever had. Don’t do business with this company.

After I’ve seen some bad reviews, I thought it was only fair to share my experience with Montefortuna Cigars. I was dubious to purchase with a low number of reviews, and the cheap pricing. But I had done my research, I was prepared for a fairly lengthy delivery time, and prepared for approx 100% order value in UK customs fees.

My order arrived in a little under 4 weeks, with almost exactly 100% order value in duty fees. And so met my expectations, and saved a bunch of money in the process. As an experienced consumer of the product I purchased, I was also able to easily verify these were legitimate Cubans.

Thanks Montefortuna!

Cigars were confiscated. Told me it's not their problem and read the fine print. Can't help. Do not order from these guys. There are others that legitimately guarantee their shipments.

My cigars were confiscated. Sorry, not our problem was their answer. Not even a partial solution. Your lost is not our lost. They could care less. It is LITERALLY their business to know on how to navigate through the crazy waters of customs. NEVER AGAIN!!!!

First let me say this. I have purchased cigars from iHavanas since 2016. I first purchased from this Montefortunacigars in 2022. IHavanas will replace any lost or confiscated cigars. Montefortuna will not. I have spent thousands of dollars with these
people, they are not truste worthy.
I purchased a couple boxes of cigars from this company. They was confiscated At the border in New York. One of their associates informed me they would not replaced the cigars.

Have ordered from Montefortuna many times and always received my order in a correct and timely fashion. Even when a shipping issue arose, due to miss handling on the postal service end, montefortuna cleared it up, issued a credit, and even added a promotional box of cigars after the fact. Speedy, kind, direct customer service keeps me coming back.

Love these guys. Above and beyond customer service. One time I forgot to add expedited shipping.. I emailed them. They said because it's my first order they'll tac it in for free.

Very responsive customer support. Products come as advertised. I always go for "checked box" and it always comes well packaged with boveda packs and plenty of wrapping.

You can order with confidence from these guys.

I have ordered Cuban cigars several times from this company and never disappointed. However, I usually have a problem getting my bank to approve the credit card charge since the company is located outside the USA. Their customer service was helpful to resolve this issue.

This one is a nightmare, my first order on this website, a box of Sancho Panza OMHPOΣ (Omiros). Not a single stick is in one piece, and I chose open inspect. This is how you inspect your cigars? Glad I didn't bought all of them, and I feel sorry for the guy who bought the rest.
DON'T BUY FROM THEM!!!
Reply: A few dollars coupon will not make things right! The moment you inspected it and still send this piece of st, the crime is done ALREADY.

Was a pleasure dealing with the Montefortuna team. I havent received my package yet but so far its been one of the best online experiences with a seller. Theyve been helpful, clear and patient with all my questions.

Very bad customer service.
Ordered Romeo Y Julieta Vintage Vs
Never received, MF refused to provide refund or replacement.