Montefortunacigars Reviews 

Excellent attention, I had many doubts and he took the trouble to give me the necessary information!!

Very good and prompt customer service
Pamela has been very patient answering all my questions
Will order again for sure

The crew are very supportive with all the orders e shipping issues. Mark always is engaged in solve the problems.

I am a first time customer of Montefortuna. I placed two separate orders in early August 2022 (on 4th and 12th) and my experience has been mixed. Whilst I eventually received all my cigars (approx 80 cigars in total), and in good condition, it took over 6 weeks from the date of placing my first order for the cigars to arrive. Whilst I appreciate there are some things that are outside Montefortuna’s control (like customs issues), and they were prompt with responding to my queries about shipping delays, setting better expectations for their customers is needed. For that reason, I don’t know if I would order from them again. As I said, this was my first time ordering from Montefortuna, so maybe this was a one off issue. Ultimately, my cigars arrived and in good condition and that’s what really matters at the end of the day. Even if my cigars had not arrived, for added piece of mind, they do offer guaranteed delivery provided you meet certain conditions, which are detailed on their website.

I have to say that I’ve never had a bad experience with this company. Everything that I have ordered has come through without any problems in a timely fashion. Thank you so much for everything.

E. González

Service does not take 24 48 hrs. By agreeing to terms and conditions it can take 15 days to process order from warehouse and then still more time for postage. Order can not be cancelled. Do yourself a favour. Go direct to Davidoff.

Excellent delivery speed, I like to order in this store

This is my go to site to order real Cuban’s. Great prices and deliver faster than any other site. I don’t waste me time ordering from any other site anymore. The quality of the cigars are amazing. These are legit. Pamela is also a huge help track shipments if needed and answering any questions. Thank you!!!

All is good now great cigars.

Once again, Montefortuna Cigars has delivered on their promise. Stogies arrived in great condition, sealed and humidified. I will be ordering from them again and again....

I've receive my order in very good condition and the shipping time was great, i received the item in Mozambique, southern africa.

I'm impressed and for sure i'm going to order again and again.

My friends are impressed with the quality of the cigars...

Many thanks to Yohana who helped me in correcting my typos in the mailing address with prompt responses.

I have been purchasing from Montefortuna cigar since the last one year and it has been good experience

Recently I have faced some issues with the shipping but it was resolved and the amount was credited to my account

Thank you Fatima

Montefortuna is a very reliable source for Cuban cigars. Mark from their customer service team has been extremely helpful to me regarding some issues I had with an order. He more than made it right. All my orders from them have arrived quickly and in great condition.

Shipment was never delivered, I had to beg them for a refund then tried to apply a penalty that I had to explained did not apply to my order, still waiting for the funds since they said it will take 5 to 10 days,funny since I can refund my customers instantly when needed.

I’ve ordered from here a few times now. Had an issue with me previous order in which the wrapper was peeling. I contacted customer service and my problem was rectified quickly. I was contacted by Mark who quickly and easily sent out a replacement cigar with no issues. I will be ordering from Montefortuna in the future.

The last two orders were a disaster. I specifically informed to ship without a box. The one before the latest one came with a box. Paid custom fee and tax to get it out. Hassle and not what I wanted but it was possible they made a mistake.

With the last order, I informed them once again no box, yet the latest order came with a box. Montefortuna told me to send it back and they will see what they can do. No refund offered. I told montefortuna that custom will not send it back hence the specific instruction to ship without a box. Finally received a call from custom stating they will keep charging on the days the box is with them. Had to go get it out and paid custom and tax fee. Got home and found out the cigars were all moldy. Sent a pictures of all moldy cigar to them which was taken on the right side and left side of the box but they said they can detect 6 and later changed to 7 cigars. They offered a store credit for the 7 moldy cigars. All of them were moldy and the pictures proved that. They sent me their term and condition stating “ in case of damaged shipment, a visual proof must be sent not after 24h from the shipment arrival.” They said it’s been over 24h and they will issue a store credit as good gesture. I disagreed. If they didn’t mess up on my order instruction, I wouldn’t have to go through this. I better stick to my old vendor.

Maybe this transaction deserves 1 star review.

Fast service. Great quality

I have Ordered From Montefortunacigars, a Few Times All My Boxes Of Cigars Are Great. Shipping Was Done In a Timely Matter.

Thanks, Montefortunacigars

I must say how surprised and happy I am on finding this new site, I have placed two orders so far and both came within ten days and the product was fresh. I highly recommend Montefirtuna!