Mopp Reviews 251

High quality service at a reasonable price. We will be using them again soon

I was pleasantly surprised by the high quality service and how easy it was to arrange. Will be recommending to friends & family

We have had nothing but trouble with this company lately.

The cleaners themselves are brilliant and very friendly, and we usually have the same girl who comes to us. It is the company we have a problem with.

The online customer platform and interface is totally rubbish, there are no phone numbers to ring for help, I had to go through TWITTER to even coax an email address from them!

And it is not just the customers who have problems: three of Mopp's cleaners I've spoken to (including our regular girl), have said they also have major problems with communication, double bookings and zero help from the company. Mopp/Handy get their bookings wrong, and then charge the cleaners a fee claiming it is their fault! Absolutely disgraceful. I've had enough.

AVOID AT ALL COSTS! You do NOT need this level of hassle in your life.

We were assigned a different cleaner every time, some were good others were just terrible, its impossible to contact the company, I used their online messaging system to complain on several occasions and was ignored everytime.

AVOID

Very quick to take your money, then make it virtually impossible to unsubscribe. No phone numbers to contact them. No email address. No "contact us" form. Really awful.

They reschedule the cleanings quite often, and hardly ever they do a good job. You cannot manage anything from their website, not even cancel your account or change the cleaning frequency!!

Was looking forward to using Moop as I had heard a lot about them. Booked a house clean for Sunday via the website and even got a discount.

Sunday comes around and no one shows up! Call Mopp and was put on hold for 20 minutes before being put through to someone. She then said that she hadn't checked her email which confirmed the cleaner had cancelled last minute and she forgot to let inform us. Absolutely terrible service. Wasn't even particularly apologetic.

Will not be using again. Judging by other reviews I've just read I shouldn't be surprised.

Service was okay, although always needed to finish off cleaning, tidy up etc. After several cleaners, there was finally one who was very keen to be regular. We had her for nearly an year, during which period she blew off one vaccum cleaner (but we didn't report it as it was not very expensive, and we had another one anyway), and then vacuumed over tissues and socks with a new vaccum and said "it doesn't work". However, once addressed, she never repeated that again, bless her. One fine day, inevitably, we needed to cancel prior to 24 hour notice (work emergency). There was a prompt emal for £30 refund (for 3 hours) but NO EMAIL or notification for a full £20 cancellation FEE!!! The POOR CLEANER SAW NONE OF IT! and was keen to have an out-of-turn cleaning appointment to make up for the loss earnings... of course, their website doesn't cope with these things...and then that was another story! Long story short, have moved to another company. Very unsupportive "computer says no" kind of staff. Ethics of company questionable - surely, need to pay the cleaner if charging us £20 for one cancellation.??

I booked a cleaner to clean bathroom in new house following move in. She flooded the bathroom causing a leak to kitchen below. I asked cleaner to leave and immediately contacted Handy/Mopp with details and photos of damage. Two months and several emails later they say they have not resolved my claim and cannot give a timescale of when it will be resolved. Don't know what is more annoying; their refusal to deal with matter or their stock email response 'thank you for reaching out to us'. Would not use this company and following a bit of research I now see they are being sued for breaking employment laws. In all, you would probably be as safe and more ethical by just offering your cleaning jobs to a random person you meet on the street!

Didn't even turn up, and no way to contact cleaner as phone was off. Customer service couldn't do anything and basically only can offer a refund. Waste of time and not worth anyone's time. Funny their website only has good reviews but other ones have nothing but negative AVOID at all cost.

Don't know where to start... the cleaner left smudge marks on every surface they touched! i found out later, that they were cleaning all the surfaces with floor cleaner! their shoes got wet, not sure from what as they didn't do any of the mopping I asked for, and left foot prints on the bathroom floor.

The cleaner left my place in a worse condition then the way they found it.
Lodged a complaint and the company responded by saying that they will pass the feedback onto the cleaners manager and the cleaner won't be assigned to my flat in the future. They expect me to schedule a new cleaner, so they can come and fix what the other cleaner didn't do properly. Seriously?!?! I have to pay again for a service that wasn't done right the first time round? What a joke!

Will never use again, not just because of the cleaners work but also due to their lack of customer service.

4 no shows in a row. As in we booked a cleaner, they did not show up. We re booked, they did no show up again. We rebooked, no show again. I waited many months and then gave them another shot after they were bought out. They did not show up again.

I booked a cleaner for 7:30am and she never showed up. When I called to tell Mopp they didn't sound surprised in the least and offered no compensation what so ever. What is the point of this company?

I tried using this company before and they kept cancelling at the last minute. At the time I thought it it was because they were a new setup. Tried them again this week. And guess what. They cancelled again. One year on and they still overbook cleaners. I am sure that's great for them it means they always have a full schedule but they don't seem to care about the customers who have relied on them.

Never again!

Cancelled with 30 minutes notice and could not get me a replacement cleaner in the next few days! I had to clean myself as it was for an Airbnb booking and had to fight for a refund as well as they just wanted to give me account credit!

Will not be using them again.

I had a cleaner who was ok, but I still had to do a few bits after to give the rooms the finalised look.

My cleaner has now gone AWOL with my house key and alarm code, and they are not willing to take responsibility. You may as well just find a random cleaner from gumtree as mopp/handy take responsibility for nothing

I used them for a few months and they never sent the same cleaner. On all the cleaners who came only one of them was actually good at it. For the others, you still have to do some bits after they left.And once the cleaner didn't even show up and didn't bother to give a call.
Also, the company often cancel on you. I usually booked for Sunday morning and 5 times they did the same: They send you an email on Saturday night at 9pm to cancel so you don't really have time to arrange something else. And twice they even tried to charge £20 extra because they didn't have enough cleaner which would make £40 for 2 hours cleaning!!! What a joke!!!
Then when you call them at the office they are useless. The only thing they say is that they can reschedule. (but what's funny is that they cancell on their reschedulling a few days after). And when you want a refund it's a fight. They say that they've done it but when you check it's just on credit on your account with them. It took me over a week to get my money back and calling them every day.
They are the worst company I never had to deal with. It's ten times better to get a local cleaner, and a better job done!!!!

I used this company for a while. And each time they sent a different cleaner and the cleaning is fine.

But what is important when looking for a good reliable company is how they deal with a situation when something goes wrong.

I booked a cleaner for 2.5 hours hit the back button and chose 3 hours. As far as I was concerned the first booking did not go through.

On the day two cleaners turned up. One went and then came back twenty minutes later to confront me with her phone with the office telling me that I had booked two cleaners. The lady on the phone I had spoken to before and I said to her I Had clicked the back button there must be a blip on the site. Why would I book two cleaners? And wouldn't that be a thing they checked? She said not to worry and I would get an immediate £25 credit.

I was given the credit but also charged £20 cancellation fee. Several emails later and I have been told I hAve been refunded the £25 but No mention of the £20? If I was given an immediate credit doesn't that mean I didnt cancel? I have emailed again and am still waiting the outcome. But life is stressful enough without having to argue the case over something very straightforward. And now they have lost me as a regular customer. I will continue to post reviews about this because poor customer service should be known about.

I had Sonia come round and clean my house. She was amazing, fast, efficient, polite and friendly.

I would defiantly book again. The service was fast and easy to use. I would recommend it to friends.

Sonia was brilliant and my 5 bed house was cleaned immaculately in 4.5 hours.

Considering the bad reviews I was nervous but the service is so useful and really 'handy'

Avoid them as much as u can,the only thing they know is how to take your money is hurry but the service is a disaster.