First Class
Excellent customer service when needed and fast delivery.
10 april 2026
Review zonder uitnodiging
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Bedrijfsgegevens
Geschreven door het bedrijf
Morphée creates screen-free, blue light-free wellness and sleep aids designed to help the whole family disconnect from technology, relax, and enjoy better sleep. Developed with sleep specialists, relaxation experts, and child wellbeing professionals, Morphée offers a natural alternative to apps and screens, helping adults and children unwind through guided meditations, breathing exercises, visualisations, soothing sounds, relaxing music, and calming bedtime stories. From helping busy adults fall asleep faster, manage stress, and return to sleep after night-time awakenings, to supporting children with peaceful bedtime routines and emotional wellbeing, every Morphée device is designed to create moments of calm in an increasingly connected world. With hundreds of expert-designed sessions, no subscriptions, no notifications, and no screens, Morphée encourages a healthy tech detox while promoting deeper rest, mindfulness, and relaxation. Beautifully designed, portable, and easy to use at home or on the go, Morphée helps families build healthier sleep habits and enjoy more peaceful days and nights.
Contactgegevens
Whitestep Ltd, Unit 1, 45 Circus Road, NW89JH, London, Verenigd Koninkrijk
- hello@morphee.co.uk
- www.morphee.co.uk
3,3
Gemiddeld
9 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Use it every night and love it
Use it every night and love it. It is so easy to use. I was worried it would be complicated and difficult, but it is really easy. Helps me get to sleep every night.
Well clearly my experience has been very different to all the one star reviews! I haven't had any problems with it or the company.
30 januari 2026
Review zonder uitnodiging
Morphee did nothing for my sleep after…
Morphee did nothing for my sleep after 14 nights no contact past that for a week of emails. Finally they replied to my emails. Now returned Morphee under their 40 Night Trial, it has been delivered still no refund. now waiting on my Bank to sort this I hope as there are very expensive for what they are. DON'T BUY A MORPHEE FOR SLEEP IAD, THEY ARE CRAP! Even worse is that after they sent my Refund they sneaked in a recurring payments on my Bank Account. Very nasty company Whtiestep aka morphee.co.uk
4 oktober 2025
Review zonder uitnodiging
Antwoord van Morphée UK
We're sorry to hear that Morphée wasn't the right fit for you and that you were unhappy with the returns process.
As outlined in our returns policy, once a returned item is received at our warehouse, it must first be inspected and processed before a refund can be issued. After the refund has been processed on our side, it can take several working days for the funds to appear in a customer's account, depending on their bank's processing times. Unfortunately, this part of the process is outside of our control.
We also take concerns regarding payments very seriously. Morphée products are sold as one-off purchases rather than subscriptions, and we would always encourage customers to contact our support team if they have any questions regarding transactions on their account.
With best wishes,
The Morphée Team
Do not buy from this company
Do not buy from this company, I haven’t received my orders, have emailed numerous times and haven’t had the decency of a reply.
It feels like a scam, due to complete lack of response from them and you can’t phone a customer service department only email, which is pointless when they do not answer your emails.
1 september 2025
Review zonder uitnodiging
Antwoord van Morphée UK
We're sorry to read that this was your experience at the time.
We understand how concerning it can be when an order appears delayed and communication doesn't happen as quickly as expected. Having reviewed your order, we can see that it was successfully delivered, although we sincerely apologise for any frustration caused during the process and for the delay in responding to your enquiry.
We continuously work to improve our customer support and appreciate you taking the time to share your experience.
With best wishes,
The Morphée Team
PLEASE DO NOT PURCHASE THOSE ITEMS
PLEASE DO NOT PURCHASE THOSE ITEMS. THEY ARE SCAMMERS. YOU DO RECEIVE THE ITEMS BUT THEY POOR QUALITY AND NOT WORKING WITHIN A SHORT TIME. I TRIED TO CONTACT WITH THEM AND THEY IGNORING ALL THE EMAILS. THERE IS NO PHONE NUMBER.
ALSO THEY NOT PUBLISHING BAD REVIEW ON THEIR WEBSITE. I LEFT MINE AND NONE OF THEM ARE PUBLISHED. BE AWARE. I WISH I WAS SEEING THOSE REVIEWS HERE BEFORE....I LOST SO MUCH MONEY
30 september 2025
Review zonder uitnodiging
Antwoord van Morphée UK
We're sorry to hear that you were disappointed with both the product and your experience with our customer service team.
We take all customer feedback seriously and aim to respond to enquiries within 72 hours. We also offer a 40-night trial period, allowing customers to return their Morphée if they feel it isn't the right fit for them.
Regarding reviews on our website, these are collected and managed through an independent review partner that verifies reviews from genuine customers before publication. We are committed to ensuring that customer feedback is authentic and transparent.
While we're sorry that your experience did not meet expectations, we appreciate you taking the time to share your views.
With best wishes,
The Morphée Team
Very poor customer service
Despite numerous emails asking how to return my morphee, the company has not gotten back to me.
There is no phone number on the site so I can't contact them any other way.
It's very frustrating.
26 september 2025
Review zonder uitnodiging
Antwoord van Morphée UK
We're sorry to hear that your experience with our customer support team did not meet expectations.
We can see that your return was successfully processed, but we appreciate how frustrating it must have been not to receive a timely response while trying to arrange this. We continuously review our support processes and value feedback such as yours as we work to improve our customer experience.
With best wishes,
The Morphée Team
Think this sleep Aid is a bit overrated…
Think this sleep Aid is a bit overrated in reviews. No Volume indicator, some of the sounds/music are rather quiet. New customer had mine 24 hours, not impressed. The Guided Meditations are only guided for the first couple on minutes. a White Noise box is as good or better for less money.
10 september 2025
Review zonder uitnodiging
Antwoord van Morphée UK
Thank you for your feedback. We wanted to let you know that Morphée does include a volume control, allowing you to adjust the sound to your preferred level, and headphones can also be connected for a more immersive listening experience.
Morphée is designed as a screen-free relaxation and sleep companion, offering a variety of guided sessions, sounds, and visualisations that many users find beneficial over time. We appreciate that everyone's sleep preferences are different and thank you for giving Morphée a try.
With best wishes,
The Morphée Team
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