MotorCycle Direct Reviews 5.580

Very, very poor service if you are asking anything the not programmed in the Chatbox. Spent hours trying to change my bike details, only to be informed they couldn't insure the new bike, even though was the same newer model.

Take a while using chat but service was fantastic and if you take the time to fully explain the situation they go out of their way to provide the best cover

Easy to use website with good explanation of terms and conditions etc.
Very good price and easy admin process.

Wrong details put on policy ,policy wasn’t due to start for another three days and was charged to cancel and a set up fee .Will not use this company again !

Simple and effective!

Extremely disappointed – £68.75 cancellation fee on the same day for a policy that was never needed

I purchased a motorcycle insurance policy from Motorcycle Direct at 3pm today because I was in the process of buying a motorbike. Unfortunately, the bike purchase fell through shortly afterwards, so I immediately contacted them to cancel the policy.
Despite the policy having been in place for only a few hours and no cover actually being used (as I never took ownership of the bike), they charged me a £68.75 cancellation fee.
I understand that companies have administration costs, but charging nearly £70 for cancelling on the same day – before any meaningful cover was provided and right at the start of the 14-day cooling-off period – feels excessive and unfair. This was not a long-term policy that I was terminating early; it was a purchase that became redundant within hours due to circumstances beyond my control.
This experience has left a very sour taste. I would strongly advise others to be extremely cautious when buying insurance from Motorcycle Direct, especially if there's any uncertainty around the purchase of your bike. Check their cancellation terms very carefully before committing.
I will not be using them again.

It seems impossible to speak to anyone !!!!!!!
I have a question that is not answered by their portal and the online chat in inpenetrable as all the portal says is "message us" but doesn't tell you how to message them.... absolute crap service

Easy to get the insurance quote needed at a fairly reasonable price compared to other insurance companies. Thanks

Called today to re insure my bike. Elaine was extremely helpful and sorted out my no claims bonus saving me some money. Didn't rush on the phone and made everything clear.
Thank you 😊

Absolutely shocking service... their text chat in customer portal hasn't worked for weeks, only number to call them on is a claims line, if you try that they just keep putting the phone down on you! I am going to report them to the insurance ombudsman and insurance regulatory board, honestly- just don't even contemplate insuring anything with these clowns.

Great customer service, great insurance company, highly recommended
And good price too

No email or telephone number is provided for help and everything is supposed to go through their "customer portal" which DOESN'T WORK on many web browsers. This makes it incredibly complicated and frustrating to communicate with them. I will switch to an insurer that can answer an email or pick up the phone.

They want to charge me an extra ₤100 on a renewal which is a +25% increase.
I go on the chat and wait over 30 mins then they come on and close the chat when I don't response in rapid time.
No quick way to reopen chat and have to go through the *insert expletive* chatbot.
You think I've got time to be waiting and wasting it all day for you guys...
It's all good though, I'll go with another company that is already ₤150 cheaper.
Great way to treat customers... Peace out.

Very easy to use

Easy, not complicated and quick

Was very easy and simple to use and did not take long 👍

For many policies there is no telephone helpline- just an imcompetent andd very slow Deadchat, operated by an illiterate chatbot. Thus every action is too slow. If MC direct can't be bothered to speak to their customers- I can't be bothered to keep them afloat. They've just lost business after 20 years.

They seem great at first
Cheap and cheerful
Very difficult to get hold of anyone
Smoke and mirrors
Website is terrible to navigate
After being a customer for a number of years very dissapointed indeed .
Charged me over the odds to leave when my monthly payment had coverd there costs .
Now escalated to a debt company because final payment had gone to portal .
Which I wasn’t aware

Very poor customer service

The lady dealt with my query proficiently and politely.