Stefan provided excellent service from start to finish. He was friendly, professional, and kept me updated throughout the whole process. The installation was completed to a very high standard, everyth... Toon meer
Bedrijf heeft geantwoord
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Josh, Jack, and Rio came to install my cabling etc in readiness for receiving our new Squirrel router tomorrow. They were very professional in their approach, very courteous, and were great ambassador... Toon meer
Bedrijf heeft geantwoord
Shane carried out the installation today, gave me a call before hand to see if I was available a bit earlier in the day due to schedule changes; this was ideal for me. Shane was a very nice and pleasa... Toon meer
Bedrijf heeft geantwoord
Dan went above and beyond one of the nicest guys I've met he explained everything and was very friendly and helped us set devices up too,thankyou so much Dan great work 😊👍
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contactgegevens
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, Verenigd Koninkrijk
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4,8
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2K reviews
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Sam Boughen dealt with everything very smooth…
Sam dealt with everything very smooth transfer
9 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi there Michael,
Thank you for leaving us a 5* review! We're happy to see that you were happy with the service from Sam, and that he got you transferred without any fuss. That's what we like to see.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Kev is who did all our setting up with…
Kev is who did all our setting up with Zen . Everything was straight forward . Engineers came today to fit the router and everything has been great and efficient . Would highly recommend kev , he even checked up today to ensure all was running smoothly . Thankyou
26 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi there Nicola,
Thank you for taking the time to leave us a great review! We're really happy to hear that everything was straightforward from your initial conversations with Neil through to installation. It's brilliant to know that Kev provided such great support and even followed up afterwards to ensure you were happy and up and running. We'll be sure to pass your kind words along to him.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
Shambles
The sales guy I spoke to originally was good and polite. But then everything after that went rapidly downhill, appointment to connect the internet the first time was a shambles, then the second attempt I was told they need to move the connection in the street, all this despite me taking a morning off work. 3rd visit some bloke just rocked up at the door whilst my partner was in the shower, no appointment, no confirmed time, “yeh we don’t need to move it now, we’ll do the work right now”. Great, I then needed to spend 30 mins on the phone with ZEN because it wasn’t actually left in a working condition. Raised a complaint, nobody was bothered, tried to charge me £108 for a failed visit! Nothing mentioned about me taking time off work in the second visit, and them being “unable” to do the work… when they obviously could’ve done.
If you live in Hull, AVOID! just stay with KCOM service is miles better and they’re more competitive in price now they have competition. I wish I’d just stayed with them, the internet is no better just the same as it was.
26 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, one of our representatives will be in touch to gather more information so that we can ensure this does not happen again in the future.
Kind regards,
Team MS3
💜
Thank you
After a very quick chat. Sam was able to get me Ready to switch provider. Installation and set up was very easy and everything happened when it was suppose to.
Sam was very informative about what it was he was selling and kept me upto date every step of the way.
Thank you for everything
Susie
Susie
31 januari 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi Susie,
What a lovely review, thank you for taking the time to share your experience. We're happy to hear that Sam was able to get everything set up quickly and made the switching process a smooth one.
It's great to know he kept you informed along the order journey, and that the installation went ahead as expected. We'll be sure to pass along your kind words to Sam.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Great customer service
Great customer service from Sam at MS3
He got me a cheaper deal with the same network provider and supported with the switch 🌟 thank you!
13 januari 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi there Caroline,
Thank you so much for the 5* review! We really appreciate it.
We're thrilled to see that Sam was able to get you a better value deal and assisted through the switch process, that's the level of customer service we like to see.
Thank you again for the kind words, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
The move over was slick & smooth
The move over was slick & smooth. Sam was very helpful with the sign up & the installation went to plan. Good speeds & good service. Would recommend
26 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hello Anthony,
Thank you so much for taking the time to leave us a review, we appreciate all forms of feedback.
We are pleased to hear that your sign up went slick and smoothy as well as the engineers who attended being great throughout your installation- we will be sure to pass along your kind words and feedback to the team.
We are glad you are up and running, welcome to MS3!
Kind Regards,
Team MS3💜
Brilliant service got me a great deal…
Brilliant service got me a great deal for my Internet and more than welcome to help make it as easy as possible highly recommend 👍
8 februari 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hello Phil,
Thank you so much for taking the time to leave us a 5* review.
Its great to hear your transition to MS3 was smoothly and that you received brilliant service- we will be sure to pass along your kind words to the team.
Kind Regards,
Team MS3💜
Excellent service
Very good service, from Stefan and Jimmy who routed the fibre to the house last week and Nathan who did the install today. All very polite and professional and explained clearly what would happen at the next stage. I await the arrival of the router and am sure the new service will run as smoothly as the installation.
26 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Good Afternoon,
Thank you for taking the time to leave us a lovely 5* Review.
Its great to hear your installation ran smoothly and to read the lovely feedback of the engineers, we will be sure to pass this along.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Really good service
I recently signed up to MS3 and have been really impressed so far. The connection is fast, reliable, and a big improvement on what I had before.
Neil Bainbridge, who helped set everything up, was fantastic—friendly, professional, and very clear in explaining my options. He made the whole process quick and easy.
Overall, a great experience and I’d definitely recommend both the service and Neil.
17 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi there Mr Coates,
Thank you so much for a brilliant review! We're delighted to hear you've been impressed with the service so far, and that you're enjoying a fast and reliable connection. That's exactly what we want to see.
We're also pleased to hear Neil was friendly, professional and informative during the sign-up process. We'll be sure to pass along your kind words to him.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Very confident organize engineer…
Very confident organize engineer imidietly identified a problem solve and we had no issue since
23 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hello Magdalena,
Thank you for the 5* Review.
We are pleased to hear the engineer identified the issue and has resolved this for you.
Kind regards,
Team MS3 💜
Great service
Great service, Alex was very proffessional and friendly. Thank You
25 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi John,
Thank you for your lovely 5* Review.
We are pleased to read Alex was very professional and friendly, we will be sure to pass on your feedback.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Broadband
Installation was quick, the guy was professional and polite
24 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi Alison,
Thank you for taking the time to leave us a 5* review.
We are pleased to hear you had a great experience and we will be sure to pass on your feedback.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Quick work
Quick work, and really really tidy. Impressed with how neat and tidy the installation was. Thanks
24 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi Emma,
Thank you so much for leaving us such a great review! We're so pleased to hear everything was set up quickly, and that the guys left your home nice and tidy, that's what we like to see!
Thank you again for sharing your experience, and we hope you enjoy your new connection.
Kind regards,
Team MS3 💜
Brilliant service from start to finish
Brilliant service from start to finish. Quickly installed my new box neatly and exactly where I wanted it. The engineer was very polite and knowledgeable, just a shame I didn't catch his name as he's a credit to your company. Thank you MS3 for a fantastic all round service.
23 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hello Andrew,
Thank you so much for taking the time to leave us a 5* review.
Its great to hear your experience was brilliant from start to finish, and that the engineer who attended was polite and knowledgeable- we will be sure to pass along your kind words to the team.
Kind Regards,
Team MS3 💜
The engineer who installed my internet…
The engineer who installed my internet told me what he was going g to do as soon as he came in. He was very friendly I highly recommend to anyone
23 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi there Leximae,
Thank you so much for the great review! We're glad to hear the engineer was communicative, letting you know exactly what he was going to be doing and remaining friendly throughout - that's what we love to see!
Thank you again for the feedback, and we hope you enjoy your connection.
Kind regards,
Team MS3 💜
All good so far
All good so far. Engineer did a good job and cleaned up well.
23 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi Annie,
Thank you for taking the time to share your experience! We really appreciate it. We're really glad to hear that everything went ahead as planned, and that the engineer was able to deliver good service whilst ensuring your home was left neat and tidy.
Thank you again, and we hope you enjoy your connection!
Kind regards,
Team MS3 💜
Absolutely spot on..guy was lovely who…
Absolutely spot on..guy was lovely who came to do installation. Explained everything well, very happy. Just waiting for my router to be up and running. Thank you
23 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi Victoria,
Thank you so much for taking the time to leave us a 5* review.
Its great to hear your MS3 experience was spot on and that the engineer who attended was lovely and explained everything, we will be sure to pass along your kind words.
We hope you love your new connection!
Kind Regards,
Team MS3💜
JAMES CALLED TODAY AS PROMISED.
JAMES CALLED TODAY AS PROMISED.
THIS YOUNG MAN IS A CREDIT TO YOUR COMPANY.
THANK YOU FOR THE SWIFT AND COURTIOUS SERVICE
23 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi Lorraine,
Thank you for taking the time to leave us a 5* Review.
We are so pleased to read your feedback and we will be sure to pass this on to James!
Kind regards,
Team MS3💜
James who came to sort out my internet…
James who came to sort out my internet problems.He was very helpful and told me everything he was doing.He came to let me know that everything was back to normal
23 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hello Mrs Loftus,
Thank you so much for sparing some time to leave us a 5 star review.
It's great to read some lovely feedback about James. We are pleased he was able to restore your connection.
Thanks again, and we hope you continue to enjoy your connection now that everything is back up and running.
Kind regards,
Team MS3💜
Excellent service
I was kept informed at every step and given an hour's notice of the engineer's arrival on the agreed date. He was on time, got on with the job and then explained everything to me. He left no mess and was very polite. Made sure I knew where to contact in case of difficulty or questions. Very good service.
20 maart 2026
Review zonder uitnodiging
Antwoord van MS3 Networks
Hi there Johanna,
Thank you so much for the brilliant feedback. We're so pleased to know you were kept up to date, and given ample notice of the engineers arrival. We're also happy to see he did such a stellar job in installing your connection and then explaining everything to you - and, of course, leaving everything neat and tidy. That's what we like to see!
Thank you again for your review, and we hope you're now enjoying your new connection!
Kind regards,
Team MS3 💜
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