MotorSport Vision Reviews 41

I enquired as to why, despite the prices being listed on their website, I was not able to purchase the discounted offer for senior citizens to watch BTCC in October.
They offer a discount offer for both teenagers and senior citizens.

But - their website does not allow me to buy tickets for senior citizens - only Adults (full price) and teenagers (same discount as for senior citizens).
I tried to call their ticket line which is now disconnected, so instead I telephoned Donington park who provided the correct number. This eventually took me to Brands Hatch which appears to be the head office for MSV
The lady I spoke with didn't know why I couldn't buy tickets for senior citizens but I could for Adults and Teenagers. When I suggested this sounds like a dirty game to force people to pay the full price, rather than standing in a queue and then hoping there are enough tickets, she agreed.

I decided then to email MSV/ Donington Park - not an easy task to find an email address!

I eventually found a couple of addresses after a google search and emailed them.
I stated the above - requesting confirmation that for me to use their senior citizen discount I should stand in a queue, in October, with my 82 year old dad and hope the queue isn't too long and there would still be tickets available.

The answer I received from MSV's 'Group Head of Sales and Marketing', was not only rude, but abrasive and accusatory

Rather than suggest we could pre-book our tickets, like we could for Adults, children and teenagers.
Or maybe acknowledge and rectify the incorrect telephone number on their website which the staff at Donington park did prior to providing the correct number.
Perhaps even be aware that they discriminate against senior citizens, forcing them to stand in a queue and hope to gain entry whilst teenagers can receive their discounts online.

It is essentially a "fast queue" model to extract every penny possible with little to no care about the customer.

But instead, he replied with this:

"We are under no obligation to provide discounts to senior citizens and do so entirely at our discretion. We don’t have long queues on our events, they are at no risk of selling out (given the relaxation of COVID restrictions from 19 July) and their ages can be easily verified by the gate staff.
This approach has been in place for as long as I can remember and we’ve never received a complaint such as this.
Your accusation that MSV is playing a “dirty game” is completely baseless and unwarranted.
Our phone number is correctly listed on the Donington Park website as 0843 453 9000"

I am very disappointed that this email was sent to me. More so knowing this came from someone who can make decisions within the business.

You should be ashamed of yourself for sending this, and ashamed for forcing OAPs to stand in a queue unlike teenagers if we were to use your discounts.

I for one shall never, ever attend another MSV circuit nor event.

It is probably of no concern to them that a single family are now boycotting them. But I hope this feedback educates others in their decision making.