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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Not actually showing the exact item. The sizes are totally different of these items. The same US number of other brands fits to me and for theirs one its 2 number short. I asked them and they sa... Toon meer

Beoordeeld met 5 van de 5 sterren

Best price and fast interstate shipping Cheapest price I could find domestically for Alpha Lion Superhuman pre, got the Hulk Juice flavour and it literally tastes like liquid gummy bears. So good I... Toon meer

Beoordeeld met 5 van de 5 sterren

Have made several purchases through Muscle U and have not been disappointed once. Quickest service than anyone else I have ordered supplements from. On the occasions I have had enquiries Michael has r... Toon meer

Beoordeeld met 5 van de 5 sterren

I purchased Pure Collagen Peptide as have had pain in my my elbow joints. This product has helped me immensely and have noticed a big difference to my skin nails & muscle tone also, bonus. After onl... Toon meer

Bedrijfsgegevens

  1. Sportvoedingswinkel
  2. Fitness- en voedingsservice
  3. Natuurvoedingswinkel

Over MuscleU

Geschreven door het bedrijf


alt_txt
 

We started MuscleU in 2012 with some very simple objectives that still hold true today, delivering quality products at everyday best prices, with quality fast and efficient service.

  • QUALITY: We aim to stock only the best quality products from Australia and Worldwide. All the products we sell (and many we decide not to sell) have been tried and tested by our team members so we can provide knowledgeable first-hand information.

  • PRICE: We operate as a genuine office/warehouse, this means we can provide everyday best prices on all our products. We aim to be a price-setter, not follower, but if you find something cheaper elsewhere we’re always happy to price beat.

  • SERVICE: We know when buying online the worst thing is the wait for it to arrive. Our same-day dispatch and fast delivery options mean you can receive your order in under 24 hours and within 6 business days Australia-wide.

If you have any queries, concerns, order issues or anything else, we’re always happy to help, get in contact by any of the options below anytime.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

187 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Not actually showing the exact item.

Not actually showing the exact item.
The sizes are totally different of these items.
The same US number of other brands fits to me and for theirs one its 2 number short.
I asked them and they said their sizes are different, are you guys for real? tomorrow if i will buy another number what if you send me the size of an elephant and say that your numbers are different.
There were no exchange on my order and today i checked it and they reduced the price to 9$.
Very poor communication and customer service. Will never ever gonna visit your website and never refer you to others mate.
This is the only reason you are not famous enough and no word of mouth things about your brand due to extremely poor service.

29 januari 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor experience

I was sold a product which was 6 months out of date. This information was not displayed on the product page (I have screenshots to prove this).

I have sent two emails to support over the past 2 weeks with no response.

7 februari 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Please improve your customer service

Biofurnance protein powder are good but really hope the customer service can be improved. I emailed for products expired dates and have never got a response. No phone number to call nor live chat

1 november 2022
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I received my order of 2 bags of…

I received my order of 2 bags of protein quickly but I have ordered the wrong flavour. I sent a message via your website to ask for a return and 10 days later nothing. I have also sent an email and as yet no reply. There is no phone number, no invoice in the box with return details. I am disappointed

27 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great deal

Well known brand, arrived ahead of time and delicious flavours.
I do recommend you to have purchases with this seller and will have soon more purchases.

13 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Always have what I need

Always have what I need, in the past are very helpful and knowledgeable over the phone with their products. Never had any issues with delivery. Super efficient.

24 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have such a great experience!

I have such a great experience!! Product 10/10, customer service 10/10, shipping 10/10 and rest 110% OMG you guys should get Awards of Excellence🙏🙏🙏thank you

6 juli 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The absolute finest protein bars!

The absolute finest protein bars  I've tasted every plant-based protein bar out there, and these are by far the greatest. I ordered a couple items and they arrived swiftly and in excellent condition.

12 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Hands down THE best protein bars!

Hands down THE best protein bars!! I’ve literally tried all the plant-based protein bars & these are the nicest ones out there!! And the only bars I’ve seen that has 20g protein per bar!!

12 april 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I DIDNT EVEN GET MY ORDER

I DIDNT EVEN GET MY ORDER! THIS IS A SCAM

Edit: i have bought from u before and have always received my item within a few days
Now its been weeks :/

4 februari 2022
Logo MuscleU

Antwoord van MuscleU

Hi Hannah, we responded to you within 30 minutes of your email with your tracking details from Australia Post. We understand it is frustrating that our delivery partners can be slower as a result of Covid but we escalate as possible and are always here to support you. Our service however is certainly not a scam.

Beoordeeld met 1 van de 5 sterren

Absolutely do not buy

I bought the oxyshred in guava and when I opened the container it was definitely resealed!!!! You could definitely tell because there was another seal directly right under the original seal from the manufacturer that was cardboardish and hard to open. Furthermore when I opened the container up the powder was all clumped together and clumpy not powdery like it should be and it smelled extremely off. This is furthered by powdering on the side edges of the container that turned orange plus the flavour definitely does not taste right and is extremely off. I tried a bit and it definitely has not done anything and does not have any effect. Overall disappointing and I will never purchase from here again. When I tried to put in a complaint I was blocked by the fact the website had a countdown for a reopening and any links or ways to contact the company was completely blocked because it apparently “does not exist” I just had a poor overall experience and wasted too much money, extremely disappointing

19 januari 2022
Logo MuscleU

Antwoord van MuscleU

Hi Jasmin, this is really unfortunate to hear and certainly something we will raise with the manufacturer EHPLabs. If any product you ever receive is unsealed you should definitely discard immediately. In saying that, clumping in Oxyshred is not uncommon and doesn't effect the product quality or effect. Would you be able to send us some photos to the our email contact@muscleu.com.au and we will investigate and organise a replacement to be sent out to you. Thanks

Beoordeeld met 1 van de 5 sterren

Disappointed

Well, It’s been more than a week since I made my order, I’ve already emailed them as well and until now I haven’t got confirmation email or anything, no information at all about my order.

Update: I spoke on the phone to the same guy that wrote this reply to me here after I wrote the review. I told him I didn’t receive any emails from them and he told me they sent it and to check my junk even though I already double checked everything and there’s nothing there. Although I understand there could have been some sort of error. He then gave me my tracking number and at the end of the call I said I’m happy to remove the bad review as my problem was sorted and he wasn’t fazed with the review, told me it doesn’t matter and then he hung up without saying bye, have a good day or anything lol. I wasn’t rude on the phone or anything, I was nice and polite. So it’s really disappointing this sort of customer service. I’ve ordered from Muscle U before and I’ve never had a problem, this was the first time. I hope it doesn’t happen again

13 december 2021
Logo MuscleU

Antwoord van MuscleU

Hi Aline, your order was processed last week as expected. You should have received an order and shipment confirmation and we also responded to your email, if you didn't receive them perhaps check your junk mail. For your reference you can also contact us via social media channels or phone on (07) 5679 1824. Regards

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