The Music Room Reviews 19

I have just completed the purchase of a top headphone system from Jack. What a wonderful experience. Jack is a pleasure to deal with; friendly, knowledgeable and very attentive. Jack's service alone makes the most compelling case for dedicated, bricks and mortar stores, where you deal with a real, engaging and dedicated person and not an algorithm.

For me, the mark of true customer service is how things are addressed when they go wrong. Through no fault of Jack's, there was a fault in the system I purchased (new, in unopened boxes). Jack was brilliant in making sure the issue was resolved quickly - and it was - making sure I was properly looked after. These things happen (very rarely, but they do) - Jack's handling of the situation, actually enhanced my appreciation of the service he provides.

I would not hesitate to buy from Jack again. He has a beautifully curated range of amazing equipment, to suit all budgets. My bank balance now needs a chance to heal...my ears have never been happier! Thanks, Jack 👍

Just to say what a pleasant transaction to purchase the Audio Analogue Puccini Anniversary amplifier
Special mention to Jack for all his advice and knowledge with phone calls and emails
Super fast delivery to N.I.
I have had the amp up and running for a couple of weeks and is sounding sublime
Highly recommended in every way
Many thanks
Steve

Jack has now supplied me with two Pathos amps over the last year, the Aurium in black and silver especially imported for me, and the Classic Remix. Jack is a dealer you can trust, he keeps you informed at every step, knows his stuff, is honest, supportive, and is just great to deal with. Thanks Jack.

Thoroughly recommend. I bought a valve amp purely based on the cheapest price. Always a bit of a leap of faith buying from somewhere new. I neednt have worried. The amp arrived the next day. Really friendly seller. Didn't mind my endless questions. Wouldn't hesitate to buy from him again.

Everything was fine, great communication, very fast shipping, item as describe. Recommended shop
Thank you

The service I received from jack and the music room was excellent. It's nice to find someone who has your best interests at hart and is not just in it for the money.

All perfect, great communication and fast shipment.

On the 13th Nov I ordered the sheet music for Bach violin concerto in E major, a standard piece of music for violin repertoire. On 26th Nov I phoned and was told that they were expecting a delivery that day and it would be sent out. I phoned again on 1st Dec and eventually received it on 6th Dec., three and a half weeks after the order was placed. Totally unacceptable! I will not be using the Music Room again.

Cannot be trusted! AVOID! Agreed to buy my MBL preamp for $1800. I shipped it, they checked and accepted. Sent me a check for $1200 and said it was an “error” from the accounting. I received another check for $200, another “error”. I asked for the unit back and I would return the checks since they did not meet the agreement. Still owe me $400 my item was sold and shipped so they got the money.

Deceptive, deceitful and ultra slow communication. Having sold the amplifier to me, Jack backpaddled when he found another buyer. Simply cannot be trusted to act with integrity. The worst hi-fi store experience ever. DO NOT buy anything here.

Excellent customer service from Alwyn and the team could not have been more helpful when buying a Guitar for a birthday present. Sent photos played guitars over the phone as I am in Scotland and sent actual photos of the two I was interested in . They also made sure of prompt delivery. Would definitely use again , thanks guys. Happy customer Ralph

A very friendly approach to dealing with customers. Loads of impartial advice and a great depth of knowledge. Wonderful experience
Thank you

Excellent communication and all around customer service. The Music Room could not do enough to make sure everything was the best it could possibly be.
Would highly recommend and will be using again in the future.

Jack and the rest of The Music Room have been nothing short of amazing to me. I purchased an amplifier from them earlier this year, that would require some customizations to work best in my system. Jack organized every step of the process and kept me updated the entire time. The entire purchase process was completely seamless, and the final product delivered is breathtaking. It is hard to convey in a short review just how great The Music Room is, but all I can assure you that you will be in the absolute best hands when working with them. Highly recommended.

Brilliant customer service, items arrived very quick and as described, very helpful team, I can recommend them to my friends.

This was my first time ordering from this company and I am very satisfied with their service. They are very knowledgeable about their products and offer very clear and impartial advice. Exceptional customer service with exceptional packaging and turn around time... 10/10.

Always easy to deal with, Jack is very helpful. Purchase was easy and delivery quick.

Excellent service throughout the entire buying process. We ran into a delivery issue with the cable that was ordered, and the entire team including the owner were involved in resolving the issue. Highly recommended!