I have been a Musician's Friend customer for over a decade and probably longer in an order database. My main reason I usually choose MF as my first choice is due to their Reward Point system and... Toon meer
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Lees wat reviewers zeggen
I was helped by Nick McVicker, who did an outstanding job. I saw a guitar earlier today at a local Guitar Center, also offered on MF. Spoke with Nick, explained my issues with shipping, security, le... Toon meer
Bedrijf heeft geantwoord
Well, I got a message for what I thought was a good discount (about $70) off the $279.99 retail price. Before the bass arrived I saw the exact same bass selling for $150 from Musicians Friend/Guitar... Toon meer
Bedrijf heeft geantwoord
Sold me an amp online, confirmed it. I called representative asked about accessories it didn’t come with. I bought a cover and footswitch locally. Two hours after talking to their rep I got an email... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Musician's Friend - the hottest music gear at the lowest prices since 1983. More than 130,000 customer-written product reviews. Read instrument buying guides. Get the best guarantees online for all the fine musical equipment you crave.
Contactgegevens
5795 Lindero Canyon Road, 91362, West Lake Village, Verenigde Staten
- 800-449-9128
- Gearheads@MusiciansFriend.com
- www.musiciansfriend.com
3,9
Goed
953 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The salesperson was excellent
The salesperson was excellent! Patient with me and seemed genuinely interested.
18 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
Thanks for the kind words Lisa! Let us know if there is anything else we can do to help. Thanks
Great sound; great value!
Easy ordering, great price. Item arrived and the packaging was excellent. Plugged my '77 Tele into it, and I was impressed. Still new to me, still playing with the dials and sounds. Best thing, I'm happy.
Albert M Catlos
Burlington NC
18 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
Albert, glad to hear your recent ordering experience went well! If you need anything else, please don't hesitate to ask! Thanks
My gear advisor
My gear advisor, Jeremy, was awesome!!! He crunched numbers for me and was informative, professional and genuine in his interest.
17 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
Thanks for letting us know that Jeremy is doing a great job!
Where is my order??
Please cancel my order. It's been close to a month and I haven't received any information from you about when it's coming or if it's coming. You really should brush up on your customer relations.
17 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
We can help you get that cancelled. please email us at GearHeads@MusiciansFriend.com with your order number and we can get it taken care of.
Always great customer service...
16 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
Thanks for the review!
Misleading Ad
Misleading Ad. I do not want a magnet. You made it appear as if the amplifier itself was for sale. Please cancel
15 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
We can get that cancelled for you. Please email us at GearHeads@MusiciansFriend.com with your order number and we can get this addressed.
Great representative
Great representative. Transaction went very smooth and friendly representative. Enjoyed talking with her.
She took care of that was all needed.
15 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
We love to hear it! Thanks for the review!
Super simple and straightforward
My shopping online shopping experience was as easy and convenient as I could ever hope it to be. Just needed a single strin that broke on my guitar.. super simple and easy to find,& proceeded to checkout with a quickness. No interrupting Ads, or hidden fees altering the total cost at the last minute. Was even cheaper than I expected, and still had the free shipping option. Now I can literally rock on! Many thanks🙏
14 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
Gotta love when it's easy! Thanks for your feedback!
I had a problem applying a code in the…
I had a problem applying a code in the cart, and the chat support made a quick and courteous resolution.
14 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
Sorry for the initial difficulty, but happy we got you squared away.
Great customer service
Carol made my price match order a breeze. Very pleasant and friendly. Great overall experience. I've been a MF customer since the late '80's.
14 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
Happy to hear Carol got you taken care of!
Dylan @ Customer Service was Great
Dylan @ Customer Service was Great ! Helped with an issue I had with a new guitar not properly staying in tune . The remedy was quick and painless ! Thank you .
14 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
Thanks for letting us know that Dylan is doing a great job!
UPS did not leave my package at my…
UPS did not leave my package at my house like they said they did. I called Musicians Friend and they said they would send out a new order right away. I have been doing business with Musicians Friend for many years and they are a great company to do business with. They go above and beyond to held when things like this happen. I would recommend Musicians Friend to anyone. Thank you.
14 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
Happy to hear we were able to get your situation taken care of!
Great service
The person who took care of me was awesome. I wish other shops were as nice
12 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
Great! Thanks for the review!
Love my cherry SG Standard
This is the second guitar Santos has assisted me with buying. I appreciate the help and great price I received.
10 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
We love to hear it! Thanks for the review!
Helpful agent
My agent was very helpful & very friendly. It was nice to chat about blues music with him for few minutes.
10 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
Thanks for the review!
Missing hardware…
We are setting up the drum kit right out of the box and there is now mounting arm for the high tom. Can you send one asap?
Regards,
Jonathan
9 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
We're sorry to hear that the arm is missing. Email us at GearHeads@Musiciansfriend.com with your order info and we can get this addressed.
Daniel Muchnik provided excellent…
Daniel Muchnik provided excellent service in answering questions and addressing a shipping concern.
7 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
We love to hear it! We'll make sure to let his supervisor know he's doing a great job!
Antwoord van Musician's Friend
Thanks for the review and for letting us know that Brian is doing a great job!
The website is not great
The website is not great. I tried several times to change my address, and it still shows my apt number twice. Please fix the website
4 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
Thank you for bringing this to our attention. We're sorry you're running into issues with updating your address. Please email us at GearHeads@Musiciansfriend.com and we can look into this.
Rebecca Haley was the best
Rebecca Haley was the best. She assisted with my order and addressed some follow-up questions. Great customer service.
3 november 2025
Review zonder uitnodiging
Antwoord van Musician's Friend
We love to hear it! Thanks for letting us know Rebecca is doing a great job! I'll let her direct supervisor know so she gets credit for the job well done.
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