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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

For the last year I have been requesting for videos of 2 water pumps that I donated and callbacks and still yet no callbacks and for this reason I will not use this company or contribute towards any d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I'm very please that this charity has helped me and the poor who need it the most.. They have been updating Me on the progress and sent pictures.. I will be donating again may Allah bless you al... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Yasmine has been tremendous in helping with processing all donations for where is most needed in the world. Muslim hands have been great in providing me updates of when certain milestones are... Toon meer

Beoordeeld met 4 van de 5 sterren

Many thanks to this organization who has given me options to give/pay my zakat.The staff is quite responsive and will give me an updated report on the finished product.In any organization,there will b... Toon meer

Bedrijfsgegevens


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

57 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 25% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

I'm very please that this charity has…

I'm very please that this charity has helped me and the poor who need it the most..

They have been updating Me on the progress and sent pictures..

I will be donating again may Allah bless you all

26 februari 2026
Review zonder uitnodiging
Logo Muslim Hands

Antwoord van Muslim Hands

Thank you so much for your kind and heartfelt words. We are truly grateful for your support and trust in our charity.

It means so much to us to know that our updates and progress reports have helped you feel connected to the impact you’re making. Your generosity is helping those who need it most, and we couldn’t do this without compassionate supporters like you.

May Allah bless you abundantly for your continued support and reward you for your kindness. We look forward to keeping you updated on the difference you’re helping to make.

Beoordeeld met 1 van de 5 sterren

For the last year I have been…

For the last year I have been requesting for videos of 2 water pumps that I donated and callbacks and still yet no callbacks and for this reason I will not use this company or contribute towards any donations. Really disappointed and I don’t think it’s worthy from my experience hugs sharing becaue I have doubts. Thank you

11 augustus 2025
Review zonder uitnodiging
Logo Muslim Hands

Antwoord van Muslim Hands

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the level of communication or service we aim to provide, and we understand how disappointing this must feel—especially given your generous donation.

We would really like the opportunity to look into this and make things right. We’ve requested your contact information via Trustpilot so our team can reach out directly and assist with the videos and any outstanding follow-up.

If you’d prefer, you’re also very welcome to contact us directly via email at mail@muslimhands.org.uk, using the subject line “Trustpilot Review”, so we can assist you in whichever way is most comfortable.

Thank you for bringing this to our attention, and we hope you’ll allow us the opportunity to address your concerns and restore your confidence in us.

Beoordeeld met 5 van de 5 sterren

I have been donating to Muslim Hands…

I have been donating to Muslim Hands since 2007. I love their dedication & hard work.

23 januari 2026
Review zonder uitnodiging
Logo Muslim Hands

Antwoord van Muslim Hands

Thank you so much for your continued support since 2007. We’re truly grateful for your generosity and kind words. Your long-standing trust means a great deal to us and helps make our work possible.

We deeply appreciate you being part of the Muslim Hands family and supporting our dedication and efforts over the years.

Beoordeeld met 5 van de 5 sterren

Amazing Communication

Jazakallah Khairan to the team for the effective communication at all times when I asked for updates with my donation.

8 januari 2026
Review zonder uitnodiging
Logo Muslim Hands

Antwoord van Muslim Hands

JazakAllahu khairan for your kind words and thoughtful feedback. We’re truly grateful for your trust and are glad our team could keep you well-informed throughout the donation process. May Allah accept your donations and reward you abundantly. We look forward to serving you again.

Beoordeeld met 5 van de 5 sterren

Muslim hands are great!

Yasmine has been tremendous in helping with processing all donations for where is most needed in the world.

Muslim hands have been great in providing me updates of when certain milestones are completed.

May Allah swt bless them in helping the ummah .

This is a great service and charity alhamdulilah.

Jazakallah

8 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unhelpful staff.

I have donated tens of thousands of pounds to Muslim Hands over the past few years. I recently needed help with a HMRC issue and sent them an email requesting assistance. I also phoned the office twice asking the person who answered to ask for someone appropriate to call me. It is now almost one month and no reply to my email or phone calls. As a result, I have decided to give my donations to another charity.

10 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I recently contacted Muslim Hands…

I recently contacted Muslim Hands regarding a donation and certificate request, and the team—especially Wasim—was extremely helpful, patient, and professional. He explained everything clearly, guided me step by step, and ensured that my request would be completed properly.

It’s refreshing to see a charity that not only delivers aid but also provides such warm, personal support to donors. May Allah (SWT) reward the entire team at Muslim Hands for their sincerity, kindness, and ongoing efforts to help those in need.

Highly recommended — a truly trustworthy and compassionate organisation.

3 november 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

JazakALLAH khair Muslim Hands

Many thanks to this organization who has given me options to give/pay my zakat.The staff is quite responsive and will give me an updated report on the finished product.In any organization,there will be some challenges but at the end of the day ,the intention of doing good for the sake of ALLAH supersedes everything.May ALLAH reward and accept the good deeds of all the donors and team from Muslim Hands and reward us with Jannatul Firdaus.Aamiin.

22 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Open Kitchen

Hi, Just want to start off by saying a big thank you to Nottingham Open Kitchen Imran/Zak & team, could not recommend enough. Has been an absolute major help to my place of work. Housing for up to twenty-one residents. The open kitchen has welcomed and provided meals for all the residents throughout the week. We are extremely grateful for the kindness and thoughtful offerings. Service users struggle to afford daily meals with little money they have so "Open Kitchen Nottingham" really have given hope with their very generous charitable help.

19 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Hi Guys at the open Kitchen

Hi Guys at the open Kitchen, just wanted to send you a quick email to thank you for sending us the meals you make, they all taste beautiful and are cooked to perfection. The residents we have here don’t have much, if anything at all and see this as I life line if they are struggling to afford food. All the food you have sent today has been eaten by the residents and they also want me to thank you for being so thoughtful and making such delicious food
Thanks Again
Pete

13 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Myself and my family members have…

Myself and my family members have donated for various projects with Muslim Hands, and have found them to be very reliable and trust worthy. For years I have sponsored children, and always I will receive prompt yearly reports for these children. Recently i had a query regarding one of my sponsored orphans, the member if staff there, was very helpful, looked into everything again very promptly, keeping me informed via email, very impressed alhumdullilah. We have had water wells, olive trees planted, in Ramadan we have donated towards the quran recital, donated towards the Masjid Al Aqsa speaker system etc, always receiving prompt feedback. So overall extremely satisfied with Muslim Hands and more than happy to recommend them to family and friends.

22 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible working environment

Muslim Hands is the worse organization to work for. Colleagues are unfriendly and they have attitude with people who ask for assistance. Managers treat staff poorly.Disgusting for Muslims!They work each other out of the organization. To the dozens of people who worked there and left because of being bullied!!!. Countless people. What a shame. You need to close down.Donors will soon learn to know what you are doing!!!

9 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Fraudulent Charity

Please do not give your money to this charity. I have made numerous calls and sent emails regarding a large amount of money given for the Alaqsa lighting project . No responses and they just fob you off. I have in the past given money to for so many projects but unfortunately will not be giving muslim hands anything. This charity doesn't even deserve 1* I would give it zero.

28 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Supporting Muslim Hands for Years – Always Impressed

I've been supporting Muslim Hands for many years, and I can confidently say they are one of the most honest and trustworthy charities out there. Every interaction I’ve had with them has been handled with professionalism and politeness, which really makes a difference when you’re choosing who to donate through.

What truly sets them apart is the amazing work they do around the world. Their projects are impactful and well thought out, and you can genuinely see the positive difference they’re making in people’s lives.

I recently donated towards a tube well, and I was so impressed by the follow-up. I received a detailed report that included clear information and photos, showing exactly how the donation was used and who it benefitted. It was respectful, transparent, and incredibly encouraging to see the outcome.

I highly recommend Muslim Hands to anyone looking to give through a reliable and sincere organization.

15 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 year stellar track record

For over 5 years Muslim Hands has been a charity that we trust and recommend to others for their sadqah, zakah and donations. There are a variety of options such as planting olive trees, feeding the poor, sacrifice, building wells. Feedback is timely, and they always respond to queries and follow ups. Even during covid 19 all donations were completed for wells in their respective locations with authentic feedback reports and customised plaques. Since my experience has always been seamless, I do recommend this charity to friends and family and they have been satisfied.
When donating to different countries and locations please keep in mind that operations differ in global locations.
On one occasion a feedback report went to a junk mail option for a relative, however on follow-up it was retrieved within the hour and all timeliness for well completion were on cue. So ensure you check the junk mail option in the case you have not recieved confirmation.

16 maart 2025
Review zonder uitnodiging

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