I'd not selected the correct Font and never realised until after I'd placed the order. Contacted them straight away, but due to it being after office hours I wasn't able to get a response. First thing... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’m a repeat customer and accidentally ordered using other account. Marie resolved the issue and transferred the points onto my main account within minutes. She was prompt, polite and made the wh... Toon meer
I’ve used this company previously and know their products are extremely well produced and great quality. I decided to use them again for a present for my Granddaughter, the item I ordered was provid... Toon meer
Bedrijf heeft geantwoord
Paid £19.39 including postage for Personalised Just Bee Kids Wooden Nesting Dolls (25/7 order for birthday today) and unfortunately the quality was not as I'd hoped. The woodwork is chipped and brittl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over My 1st Years
Geschreven door het bedrijf
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contactgegevens
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, Verenigd Koninkrijk
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4,3
Uitstekend
17K reviews
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Antwoord van My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great gift for a soon to be 1 year old
Quick and prompt delivery, item arrived beautifully packaged and exactly what I wanted, can't comment on how well it plays as my Grandsons birthday isn't until later in the month but it looks amazing and love the personalised products too. Exactly what I wanted.
15 juli 2026
Antwoord van My 1st Years
Hi, thank you so much for your lovely review!
We're delighted to hear that your order arrived quickly, was beautifully packaged, and was exactly what you were looking for. It's wonderful to know you love the personalised products too!
We hope your grandson has a fantastic birthday later this month and that he enjoys his gift just as much as you do. Thank you for choosing us, and we hope to see you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Super cute baseball caps
An easy website to navigate.
Beautiful products to choose from and I was lucky to get my items in the sale too!
I ordered 2 super cute & personalised baseball caps as gifts for identical twin boys that have just been born.
The quality is fantastic.
The colours and personalisation were just as I wanted.
The delivery was promt and the packaging was perfect for the items.
I was so pleased with them both.
15 juli 2026
Antwoord van My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
All round amazing service
All round amazing service. Quick delivery and beautiful items. Really happy and will use again and definitely recommend
15 juli 2026
Antwoord van My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I have genuinely never had such a…
I have genuinely never had such a pleasant interaction with customer support,Shannon was amazing my issue was resolved so quickly without any hassle I was so shocked as Its never been that simple it truly made my week,I am so grateful towards Shannon and honestly it made me place another order the quality in what I ordered is beautiful but to have such a great rep sealed it for me,Thankyou Shannon 🫶🏼
28 juli 2026
Review zonder uitnodiging
Antwoord van My 1st Years
Hi, thank you so much for your incredible review!
We're absolutely delighted to hear about your positive experience with Shannon. We'll be sure to pass on your kind words to her. Providing friendly, helpful service is something we really value, so it's wonderful to know your issue was resolved quickly and without any hassle.
We're also thrilled that you love the quality of your order and that your experience encouraged you to place another one. Thank you so much for your support, and we look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Antwoord van My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
My favourite website for baby gifts
My favourite website for baby gifts. Whenever my friends have babies I order gifts from here. Everything always comes in time and with all the details. Even the packaging is nice. I’ve never had any issues and I’ve ordered over 6 times. Everyone always loves the personalised gifts I order, even being able to write a message in a book is magical and special keep sake!
15 juli 2026
Antwoord van My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Fantastic quality for a fantastic…
Fantastic quality for a fantastic price.
Thought it would be cheap and nasty but was beautiful embroidered and brilliantly packaged.
Highly recommended
15 juli 2026
Antwoord van My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great shopping experience
I was kept informed of the progress of my purchase throughout, the package was delivered on time and the product was absolutely perfect, a personalised hooded towel for my new grandchild in a gorgeous mint green, also loved the presentation box it came in, which sadly had been dented slightly by the delivery firm
15 juli 2026
Antwoord van My 1st Years
Hi, thank you so much for your wonderful review!
We're delighted to hear that you were kept updated throughout your order, that it arrived on time, and that you were pleased with the personalised hooded towel and presentation box. The mint green is such a lovely choice for your new grandchild!
We're sorry to hear that the presentation box was slightly dented during transit. While we're glad this didn't detract from your overall experience, we appreciate you bringing it to our attention and will continue working with our delivery partners to ensure orders arrive in perfect condition.
Thank you again for your kind words, and congratulations on your new grandchild! We hope to welcome you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
Gift for a newborn
I purchased a gift for my niece's newborn and she was very pleased with the quality.
Delivery was delayed due to Evri losing the parcel but Marie in Customer Service was outstanding in resolving the problem for me so I would be happy to buy from My 1st Years again in future.
17 juli 2026
Review zonder uitnodiging
Antwoord van My 1st Years
Hi, thank you so much for your wonderful 5-star review!
We're delighted to hear that your niece was pleased with the quality of her gift. We're sorry that your parcel was delayed due to an issue with the courier, but it's fantastic to know that Marie was able to resolve everything for you and provide the support you needed.
Your kind words mean a great deal to both Marie and the whole team. Thank you for your patience and for choosing My 1st Years. We look forward to helping you find another special gift in the future!
Best regards,
Shannon-Management Team My 1st Years
I ordered a personalised gift and I…
I ordered a personalised gift and I wanted it quickly, I paid extra for next day delivery and it was money well spent.
It arrived the following day with the personalisation and a fantastic quality gift box.
The recipient was extremely happy with their gift.
14 juli 2026
Antwoord van My 1st Years
Hi, Thank you for your fantastic 5-star review!
We're so pleased to hear that your personalised gift arrived the very next day and that you were happy with both the quality of the gift and the presentation in our gift box. It's even better to know the recipient loved their gift!
Thank you for choosing My 1st Years and for taking the time to share your experience. We hope to help you create more special memories with us again soon.
Best regards,
Shannon-Management Team My 1st Years
What an amazing shopping experience
What an amazing shopping experience, item came before l expected it and the item is amazing.
3 juli 2026
Antwoord van My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Great shopping experience
As usual the website is very easy to search and find what you want.
The delivery was on time and the delivery guy kept me informed all the time.
14 juli 2026
Antwoord van My 1st Years
Hello,
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you were happy with your order and your experience with us. Your kind words really do mean a great deal to our team.
We hope to have the pleasure of creating something special for you again in the future.
Best regards,
Shannon-Management Team My 1st Years
I ordered 2 personalised baby blankets…
I ordered 2 personalised baby blankets and realised after I had sent my order that I had ordered the font in the wrong colour. I sent an email to try and correct this and I had a very quick response from Krisha who was able to sort the problem out for me. I was very impressed with the service received
28 juli 2026
Review zonder uitnodiging
Antwoord van My 1st Years
Hello,
Thank you for your kind review. We're delighted that you had a great experience shopping with us. Customer satisfaction is incredibly important to us, so it's wonderful to hear we've met your expectations.
Thank you again for choosing My 1st Years. We hope to see you again soon!
Best regards,
Shannon-Management Team My 1st Years
Fantastic customer service
Marie provided fantastic customer service - resolving my query promptly.
28 juli 2026
Review zonder uitnodiging
Antwoord van My 1st Years
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Good customer service
Contacted customer service through their live chat as I was concerned that my order wasn’t going to arrive in time before I went away, and therefore I was wanting to change the delivery address.
Marie on the live chat was very helpful and changed that for me straight away and was very informative. Happy with the customer service I received!
28 juli 2026
Review zonder uitnodiging
Antwoord van My 1st Years
Hello,
Thank you for your wonderful feedback! We're so pleased to hear that you're happy with your purchase. It's always fantastic to know that we've been able to provide a positive experience.
We truly appreciate your support and look forward to welcoming you back again soon.
Best regards,
Shannon-Management Team My 1st Years
Excellent supportive service
Excellent supportive service, even when there was a problem they were quick to resolve. Lovely personalized items, and lovely quality too💙❤️Quick delivery, and beautifully packaged. Would certainly recommend. Have purchased from My First Years several times now. Sales are great 👍🏼
14 juli 2026
Antwoord van My 1st Years
Hello,
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you were happy with your order and your experience with us. Your kind words really do mean a great deal to our team.
We hope to have the pleasure of creating something special for you again in the future.
Best regards,
Shannon-Management Team My 1st Years
Excellent product and quick delivery.
14 juli 2026
Antwoord van My 1st Years
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My1stYears Management Team
Awful experience
Quality in which the deliveries were packaged and received were awful
first order - the box was damaged the plastic covering was torn and a piece was missing
the replacement came with no plastic covering and all the pieces were loose
this was a personalised gift they got wrong twice and i was left with no gift to give last minute and i also paid for expedited delivery
i had to return and haven't had my refund yet either
will never order from the again
14 juli 2026
Antwoord van My 1st Years
Hi,
We are extremely sorry to read about your experience and sincerely apologise for the issues you encountered with both your original order and the replacement. We completely understand how disappointing this must have been, particularly as the item was a personalised gift and did not arrive in the condition or quality you expected.
We can confirm that your full refund has now been processed and should be back in your account within 3–5 working days, depending on your bank. Unfortunately, although we had requested to be notified once the return had been dropped off, we did not receive this confirmation, which is why the refund was not actioned sooner. We are very sorry for the additional delay and frustration this caused.
We appreciate you taking the time to share your feedback, as it helps us identify where we need to improve. Please accept our sincere apologies once again for letting you down on this occasion.
Best regards,
Shannon-Management Team My 1st Years
Product description
I recently ordered many bags from them all of them are fine but 1 with the flock personalisation came in a very cheap quality literally they stick sticky letter with iron which easily available from Ebay what the point of buying expensive bag.
14 juli 2026
Antwoord van My 1st Years
Hi,Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your purchase.
We do advise on our website that this particular bag is personalised using flock rather than embroidery, and we always recommend customers review the product description and personalisation method before placing an order to ensure it meets their expectations.
We can also see that you contacted our Customer Service team regarding your concerns. Although personalised items are normally non-returnable, we made an exception and offered to accept the bag back for a return as we understand you were unhappy with the item received. Unfortunately, this option was declined.
We genuinely value all customer feedback and appreciate you sharing your experience. If you do have any further questions or would like to discuss this with us again, please don't hesitate to get in touch with our Customer Service team.
Best regards,
Shannon, Management Team, My 1st Years
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