Amazzzzzzzing service & product..I had issues with a delivery but after contacting them a lovely lady (Flo) sorted it all very quickly, promptly & very supportive throughout, can't fault them in any w... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My item did not arrive and I confess I didn’t even follow up because the prospect of a row didn’t appeal. However, I later received a standard review email from MyBeauty Brand and replied advising I n... Toon meer
Bedrijf heeft geantwoord
The lip oil was to be delivered by DPD. I paid an additional £5 to secure a specific time slot. I gave DPD details about how to access the property with the key safe code and a telephone numbe... Toon meer
Bedrijf heeft geantwoord
I had the most positive purchasing experience with Flo. I ordered one single lipgloss, which in the big scheme of things is so minor. The shipping company had a terrible shipping delay of several week... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cosmetica winkel
- ook in
- Cosmetica en parfums leverancier
- Cosmeticabranche
- Cosmetische producten leverancier
- Make-up artiest
Geschreven door het bedrijf
MyBeautyBrand is the next-generation beauty collaborations platform. We partner with global artists, brands and talent to bring you innovative, expert-formulated, limited-edition beauty collections.
Contactgegevens
T C Group Level 1 Devonshire House, 1 Mayfair Place, W1J 8AJ, London, Verenigd Koninkrijk
- +44 7399 414759
- support@mybeautybrand.com
- www.mybeautybrand.com
4,0
Goed
515 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Haven’t even got the product I ordered…
Haven’t even got the product I ordered yet and it has been weeks. No reply when I enquired about the status of my purchase, via email. All in all pretty angry
1 januari 2022
The lipstick was shipped fast and it's…
The lipstick was shipped fast and it's a beautiful color.
1 januari 2022
Money debited - no news
Over three weeks ago money debited from a purchase, no order confirmation, no reply to my email contact.
1 januari 2022
I have not receive mi order
I have not receive mi order. I bought it on d3cember 8 th
27 december 2021
Everything you said it would be.i just…
Everything you said it would be.i just think it can wear off faster than I would like. I wears it sans makeup.
25 december 2021
Stolen item!!
I contacted this company they say it was delivered I checked around the perimeter my neighbors houses everywhere! I can’t find my package anywhere!! The stupid delivery driver delivered it to the wrong house!!I demand a full refund for this product!! I’m so upset it was a gift!!! My order was ORDER #13083!
22 december 2021
Review zonder uitnodiging
very poor customer services
I placed an order on the 3rd december and still have not received it. I have been emailing a lot over the last weeks and no one has come back to me. apart from the other day saying it had been shipped. i stipulated in my emails I needed it this weekend at the latest. No one came back to me. I wanted to give this as a present to someone for xmas but it now looks like the company has let me down. Very poor customer services.
17 december 2021
Review zonder uitnodiging
The makeup is amazing
The makeup is amazing. The quaility of the product is very high end. The packing is simple, yet really robust. The blusher hasn't cracked and ive been carrying it round in my handbag.
11 december 2021
I did not receive the item I ordered…
I did not receive the item I ordered nor did I receive any sort of an email explaining that it has been canceled. Thanks
7 december 2021
Antwoord van MyBeautyBrand
Hello Alice,
I do apologise for this. Please can you provide your order number so I can look into this further?
Thank you,
MyBeautyBrand x
Over It!!!
I cannot believe that I’m even getting asked to leave a review! I have yet to receive my order that I placed 3 weeks ago! I haven’t heard a word from this Company that my order has even shipped and I emailed this Company twice now asking where my order is and NO ONE has even bothered to answer me! They have taken my money but I have yet to receive anything! In this day and age, this is CRAZY!!!
2 december 2021
Antwoord van MyBeautyBrand
Hi Bridget,
Thank you for shopping with us at MyBeautyBrand. I’m extremely sorry that your order was unfortunately one of the very rare orders that seemed to of slipped through the warehouses net with the Black Friday and Thanksgiving period. We’ve since resolved this for you. Please email me personally when you’d like to order again and we’d love to offer you 20% off your next order.
Best wishes,
MyBeautyBrand team x
Prompt delivery,high quality products
18 november 2021
Ho fatto l’ordine settimane fa e non…
Ho fatto l’ordine settimane fa e non riesco a trecciare il mio pacco. Non so se aspettare ancora o chiedere indietro i soldi dato che non so dove sia finito.
10 november 2021
Antwoord van MyBeautyBrand
Hi Martina,
Thank you for shopping at MyBeautyBrand. I am sorry you have not received your order yet. I can see this is still in transit to you. I have asked our warehouse to contact DHL for you to find out where your order is.
I have also emailed you from support@mybeautybrand.com.
Best,
Flo,
MyBeautyBrand Support Team
Really quick delivery
4 november 2021
Antwoord van MyBeautyBrand
Hi Amy,
Thank you for shopping with us at MyBeautyBrand and for leaving your positive feedback. The team really appreciate this.
We are pleased that your order arrived to you quickly and we hope that you enjoy using our ByMe Colour Changing Lip Oil.
Please check out our other product on our website and sign up to our mailing list, if you have not already done so.
Thank you again for your review, we hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
Excellent
Excellent, top quality products that fluids on easily. The pigment is pigment is unbelievable with amazing staying power. Doesn't loose colour over the course of the day and didn’t crease! Definitely will keep buying again and again xx😘🥰💄
3 november 2021
Review zonder uitnodiging
Antwoord van MyBeautyBrand
Hello,
Thank you for shopping at MyBeautyBrand and for leaving us your lovely review.
The team are so happy to hear that you are loving your order and the quality of our products!
Please sign up to our mailing list if you have not already, to hear about our latest product launches and news.
Thank you again for you review, we really appreciate your feedback and we hope that you will shop with us again very soon!
Flo,
MyBeautyBrand Team
Antwoord van MyBeautyBrand
Hi Fiona,
Thank you for shopping with us at MyBeautyBrand. The team are so happy to hear that you are loving our new x Hannah Martin Perfect Pink Lip Oil and that your order arrived quickly.
Please check out our other x Hannah Martin products on our website and don't forget to sign up to our mailing list, to hear about our latest launches and news if you haven’t already.
Thank you again for you review, we really appreciate your feedback and we hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
Have only tried the perfect pink lip…
Have only tried the perfect pink lip oil so far, but it is brilliant!!! I’ve had dry lips for half the year and I can feel it’s doing wonders already. Be perfect for the Australian summer
28 oktober 2021
Antwoord van MyBeautyBrand
Hi Natalie,
Thank you for shopping with us at MyBeautyBrand and for leaving your review.
The team are so happy to hear that you are loving our new x Hannah Martin Perfect Pink Lip Oil. We hope that it will become one of your summer essentials!
Please check out our other x Hannah Martin products on our website, that we know you will also love and don't forget to sign up to our mailing list, to hear about our latest launches and news.
Thank you again for you review, we really appreciate your feedback and we hope that you will shop with us again in the future.
Flo,
MyBeautyBrand Team
Great value for money - very impressed
The products received were great quality and value for money. Shipping was super fast and there is a discount for first time customers - very impressed all round.
25 oktober 2021
Antwoord van MyBeautyBrand
Hi Sian,
Thank you for shopping with us at MyBeautyBrand and for writing a review, we appreciate the feedback!
We are pleased to hear that your order arrived quickly and that you are happy with the value for money of our Mystery Bag!
Please sign up to our mailing list for the latest product launches and promotions.
Thank you again for your review, we hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
Nothing against the product but I have…
Nothing against the product but I have yet to even receive it. Can't like a product you don't even have.
22 oktober 2021
Antwoord van MyBeautyBrand
Hi Jordan,
We are so sorry your order has taken a while to get to you!
I have emailed you, as the tracking says it should have been delivered on the 22nd October.
We will get this sorted out as soon as possible!
Best wishes,
Ruby,
MyBeautyBrand team
Very fast shipment and amazing customer…
Very fast shipment and amazing customer service! Very happy with my purchase!
22 oktober 2021
Review zonder uitnodiging
Antwoord van MyBeautyBrand
Hello Lianne,
Thank you for shopping at MyBeautyBrand and for leaving your positive review.
The team are so pleased to hear that your order arrived quickly and that you are happy with our customer service!
We hope you are loving our new x Hannah Martin Perfect Pink Lip Oil! Please check out our other Hannah Martin products on our website, that we know you will love.
If you have not already done so, please sign up to our mailing list to hear about our latest launches. Thank you again for you review, we hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.