We arrived in Gibraltar to find that despite having written confirmations for both our airport transfers and hotel room, neither were aware of us. When we approached the company regarding this, the... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Overall my wife and I had an excellent weekend break in Gib. Did the cable car return trip to the top of the rock, Dolphin Adventures from Ocean Village and plenty of window shopping. Only downsides w... Toon meer
Bedrijf heeft geantwoord
British Airways cancelled the return flight due to wind. Easy Jet landed and departed on time 10 minutes before our schedule. We were 5 hours late in London including coach to Malaga. Not the first ti... Toon meer
Bedrijf heeft geantwoord
Excellent Company to deal with. First time visiting Gibraltar and glad we chose MyGibraltar as it was so easy and stress free. Hotel, flight and transfers were organised and at a very reasonable cos... Toon meer
Bedrijfsgegevens
- Touroperator
- ook in
- Aannemer
Geschreven door het bedrijf
UK’s number 1 specialist for Gibraltar Short breaks, city breaks, holidays, hotels, weddings and more. ATOL protected.
Contactgegevens
Lily House, 11-12 The Shrubberies, George Lane, London, E18 1BD, London, Verenigd Koninkrijk
- 0208 518 4181
- cc@mygibraltar.co.uk
- www.mygibraltar.co.uk
3,8
Goed
763 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Efficient & simple to use
Simple to use and above all they upgraded me upon arrival at the Sunborn.
Will always use MyGibraltar.
27 december 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Ritu,
Thank you for your kind comments and for choosing to book with My Gibraltar once again. Our success is built on the loyalty of repeat customers such as yourself.
I am also glad to hear that you got an upgrade at the Sunborn. As one of the largest operators to Gibraltar, we have very good relationships with the hotels there and this does of course have an impact on our customers.
I would just like to take this opportunity to wish you and all your family a very happy and prosperous 2019.
Kind regards,
Nick Clout
Customer Services Manager
Excellent all!
23 december 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Alun,
Many thanks for taking the time to review your experience with My Gibraltar. I am delighted to hear that all went well.
We would just like to take this opportunity to wish a happy new year to you and your family.
Kind regards,
Nick Clout
Customer Services Manager
Antwoord van MyGibraltar
Dear Gordon,
Many thanks for your feedback and for rating My Gibraltar as five star - this is greatly appreciated.
I would like to wish you and your family a happy and prosperous new year and I do hope that we can be of service to you again in 2019.
Kind regards,
Nick Clout
Customer Services Manager
We have used MyGibraltar a few times…
We have used MyGibraltar a few times included having booked for 2019. All arrangements have been spot on with flights, hotels and transfers all as planned.
10 december 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Mr. Williams,
Thank you for your kind comments and for choosing to book with Tickets to India once again. I am pleased to hear that you continue to be happy with the service that you receive from us.
I do hope that we can be of assistance to you again soon. In the meantime, we would be very grateful indeed if you would consider recommending us to friends and family who may also be interested in our service.
Kind regards,
Nick Clout
Customer Services Manager
Sunborn Hotel
For the past 3 years my husband and I have stayed at the Sunborn hotel in Gibraltar. However, this year was quite disappointing especially at breakfast, which is supposed to be the best in Gibraltar. For a 5 star hotel I thought it was awful that they served CARTON orange juice instead of freshly squeezed, there was only about 3 sets of salt and pepper in the whole restaurant that's supposed to cater for 250 guests, so had to go looking around other tables to find them and some of the staff cannot speak any English which can make things awkward. Don't expect them to be fluent, but in any tourist trade they tend to try and learn some of the local language.
5 december 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Christine,
Thank you for the detailed feedback regarding your stay at the Sunborn Hotel. I am sorry that the hotel did not live up to your expectations this time around, however, your feedback will be very helpful to other customers when making an informed decision.
I do hope that you were at least happy with the service from My Gibraltar and that you would consider booking with us again in future.
Kind regards,
Nick Clout
Customer Services Manager
Really helpful
Really helpful getting me the trip /package that I needed.
It was no trouble to give me varying options until I was pleased with the overall package and price.
27 november 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Robert,
Thank you for taking the time to review the service from My Gibraltar. I am pleased to hear that we were able to fine the right package (and price) for your needs and I do hope that you will consider booking with us again in future.
In the meantime, if you do have any family or friends that may also be interested in our service, we would be very grateful if you would consider recommending us to them.
Kind regards,
Nick Clout
Customer Services Manager
Excellent
Excellent, I would recommend this company in heartbeat. Everything was done online easily.
26 november 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Diane,
Thank you for your kind words and for recommending the service from My Gibraltar.
I do hope that we can be of assistance to you again in the near future.
Kind regards,
Nick Clout
Customer Services Manager
Short break.
Short break.
Great to get away for a few days lots to see and do
24 november 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Stefan,
Many thanks for the feedback on your booking with My Gibraltar. I am pleased to hear that all went well and that you enjoyed your trip. I do hope that you will consider booking with us again the next time you plan to visit.
Kind regards,
Nick Clout
Customer Services Manager
Great company very fast and trusted by…
Great company very fast and trusted by me. Had five holidays with MyGibraltar, allways good.
19 november 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Nikolas,
Many thanks for choosing to book with My Gibraltar once again - I am pleased that it was another positive experience.
As a loyal customer, we would be very grateful indeed if you would consider recommending us to friends and family that may also be interested in our service.
In the meantime, we look forward to being of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Good value
Good value very pleased with the service,I look forward to my visit to Gibraltar
19 november 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Evans,
Many thanks for your review and for sharing your experience of My Gibraltar. I am pleased to hear that you were happy with the service and the price you paid.
We look forward to being of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Friendly service
Friendly service, great deals, brilliant personalised service
19 november 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Mark,
Many thanks for your feedback. It is great to hear that you are happy with both the service and the value for money you received from the My Gibraltar team.
We look forward to being of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Excellent service
Excellent service, very helpful, could not ask for anything better. X
19 november 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Doris,
Many thanks for your kind words. I am very happy to hear that you would rate My Gibraltar as excellent.
I do hope that we can be of assistance to you again in the near future. In the meantime, if you do have any friends or family that might be interested in our service, we would be very grateful indeed if you would consider recommending us to them.
Kind regards,
Nick Clout
Customer Services Manager
Antwoord van MyGibraltar
Dear Peter,
Thank you for rating My Gibraltar as excellent - this is very much appreciated.
I do hope that we can be of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Always
Always. Good prompt and helpful service, a pleasure. to deal with.
14 november 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Anthony,
Thank you for booking with My Gibraltar once again and for your kind comments.
As a loyal and satisfied customer, we would be very grateful indeed if you would consider recommending us to friends and family who may also be interested in our service. In the meantime, we look forward to being of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Antwoord van MyGibraltar
Dear Duncan,
Thank you for your feedback and for rating My Gibraltar as five star - we can ask for no more than this! I am glad to hear that all went well and I hope that we can be of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Can’t be faulted
This will now be 3 years that we have booked with MyGibraltar for an autumn break because their service and attention to detail is superb. Their help was invaluable, when I had an accident, in arranging travel home.
Can’t be faulted.
5 november 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear G S Webster,
Thank you for choosing to book with My Gibraltar once again and for your kind comments regarding the service that you have received to date. I am of course sorry to hear that you had an accident and required assistance with your booking but pleased that you were happy with the way this was handled.
I do hope that we can be of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
We travel to Gibraltar frequently and…
We travel to Gibraltar frequently and recommend MyGibraltar for plane and hotel bookings!
5 november 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Adrian,
Many thanks for booking with My Gibraltar again and for recommending us to others - personal recommendations are by far the best form of marketing that any company can have.
I do hope that we can be of service to you again in the near future.
Kind regards,
Nick Clout
Customer Services Manager
Have used before
Have used before.
Booked again, all OK so far and good service
5 november 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Colin,
Thank you for your kind comments and for booking with My Gibraltar once again. I am pleased that all has gone well to date and I hope that you will continue to use us for future bookings.
Kind regards,
Nick Clout
Customer Services Manager
Excellent
We have used MyGibraltar many times and the service is brilliant, very friendly and helpful every time.
5 november 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Lindy,
Thank you for your feedback and for booking once again with My Gibraltar. I am pleased to hear that you find our team helpful and friendly - this is certainly our aim.
I do hope that we can be of service to you again in the very near future.
Kind regards,
Nick Clout
Customer Services Manager
Good irganisation
Used My Gibraltar about half a dozen times over the past two years and always found them very helpful & efficient.
30 oktober 2018
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Malcolm,
Thank you for choosing to book with My Gibraltar once again - we really do appreciate your loyal custom.
I do hope that you will choose to book with us again the next time you plan to visit. In the meantime, if you do have any friends or family that may also be interested in our service, we would be very grateful if you could recommend us to them.
Kind regards,
Nick Clout
Customer Services Manager
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.