MyKnobs.com Inc Reviews 1.335

Though made it right, company messed up our order and delayed project completion.

I ordered $318 worth of product, single items of about a dozen different cabinet pulls. They all arrived separately over a period of about a week, most very poorly packaged in damaged boxes or flimsy envelopes. Apparently all drop shipped. I chose the handle I wanted (I will need to order close to 100 of them for a large residential project) and called to get instructions on how to return all the items I didn't want. To my surprise, the returns all have to be sent back separately to individual brands, meaning the shipping cost for each package will likely be more than the value of the product itself. Not to mention the hassle of making the customer do separate packages. TERRIBLE customer experience. The poor customer service agent was so nice and polite, and admitted customers complain about this all the time. I will look for another supplier to buy my product from, so MyKnobs will miss out on an order of about $2500, plus any of my future business as I begin to order door hardware next.

I thought process was easy.

great choices, great delivery, quality products.

Great customer service. Items delivered quickly and exactly as ordered!

I purchased a beautiful knob to go on my back screen door (circa 1962), my carpenter installed it and it worked for a few hours then I was locked in my house. I wanted to return it and get my money back, they asked me to send a video, the manufacturer decided it was a faulty spring, so sent a replacement. My carpenter came back and installed it and again, it did not work, so he removed the knob. They then asked for another video. I'm not calling my carpenter to install it again to show them it doesn't work. I paid close to $50.00 for this knob and should get a refund without having to provide another video. I cannot unless I provide another video and who knows if they will refund my money. I will never purchase another item from this company. So disappointed and angry that I'm out this money and had to buy another knob at Lowes is what I should have done in the first place!

You have great products, great selection as well
Customer service is not the best not friendly and not forthcoming or trying to help, last but not least I paid for this order extra money to receive it early and I received it over a week after placement, now I know Emtek has this problem but at least be honest on the website and note exactly the expected arriving time which ever other online store company does todays days

I did not receive any screws for the handles .

Have ordered 3 times and been very pleased with each order. Highly recommend as there are lots of choices and prices are good! Thank you!

The My Knobs website states: "No Restocking Fee*". I submitted a return and was charged 25% restocking fee. While submitting my return, I received no warning or alerts about a restocking fee being charged on my return. I called customer service to resolve the issue, and they just hang up on me. Will never buy from them again.

spent about $4k in doorknobs because the items said 1-2 day shipping. I even paid extra for next day shipping because I needed the doorknobs fast. Only reason I chose them over Rejuvenation was the false claim of a quick lead time. Well I def got taken by these scammers because it’s been 5 days now, no information, and every time I call I get the most uninterested customer service representative who adds a few days to the lead time casually and basically just shrugs. Going to have to call Amex and file a chargeback which I hate doing since I own a business myself but these scammers give me no choice. Don’t trust this company. Very misleading and actually straight up lying.

Received a number for my return and mailed back. Only to never receive my credit. Had many emails back & forth and did a chat & was promised my credit would be coming. Finally gave up but would never order from them again.

All of these hardware companies are literally the same company at the BayView NY address and phone #. Very shady all of these sites with same underlying company.

Customer service was prompt and friendly
Product is quality and high-end

Amazing, high quality brass, heavy hardware, easy to install, very happy with the product and results

Update: Finally got through and it seems like this one is getting resolved. If so, I will be happy to make it a four star review.

Incorrect Image shown on website. Purchased wrong item due to this. Customer service insists that I phone to resolve the issue; yet, every time I call (three times and counting), their voicemail is full. I have traded images, description of the issue and a specific request on how I want this resolved. Still, I am sure I will get the canned response all the negative reviews have received. I would say away and buy directly from the manufacturer. This is just a marketplace with no customer service.