Myxfitness Reviews 4

Save your money and join a gym there is nothing good to say about the bike or customer service

I let myself get reeled into "needing" something at home to continue to cycle at the height of the pandemic. The bike itself is OK (nothing extraordinary). The business makes dramatic price comparisons to their competition and the cost savings. When I first subscribed, their monthly subscription was $29/month (v Peloton's $39/month). Their monthly subscription is now $39, and the monitor that comes with the bike is worthless for anything other than streaming their content. The content itself isn't great- the instructor's are nice enough but it is so sterile and prescribed that it feels like your going through a remedial physical therapy session (Peloton's content hands down better, and I know, because I subscribed to their app and just used the Myxfitness bike...). Customer service is quite poor and heaven forbid you need help troubleshooting an issue. The last merger was a headache, and I can only imagine what this next one will entail... Save yourself the aggravation of this indoor bike. Or any bike for that matter that FORCES you to ONLY use their paid content in order to use all of the features of your bike. Instead, get a well made bike from any number of manufacturers, and stream/cast from a whole host of other options, at a fraction of the cost (e.g. LesMills on Demand).

I recently bought an MYX Fitness bike through their partnership with Beachbody. I am very pleased with the product. I am also pleased with the customer service. I had an issue with the speed sensor and I was given immediate help (via email on a Saturday) and the directions solved the problem. The technician was patient and kind.

I bought a Myxfitness bike in an attempt to get something similar to Peloton without the ultra high price tag. Unfortunately that did not work out at all. The content from Myx is quite good, though less varied than Peloton. The bike is also high quality. The issues, though, are with their tech and their customer service. The tech is buggy and intermittent. I had repeated issues pairing the HR monitor and headphones. The sound went up and down intermittently. And sometimes their system just didn't work at all. And when I tried to get help with these issues, I had to contact them very many times and never got fully satisfactory answers or support. I truly wish I had bough a Peloton instead because I have limited time and energy to workout and want to focus that energy on actual workouts rather than the worry of whether the expensive bike I bought will work.