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Nanny & Butler Reviews 

141
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Sto affrontando il percorso di ricerca lavoro con Nanny & Butler e sono seguita da Valentina, una professionista eccezionale. Fin dal primo colloquio ha dimostrato una grandissima attenzione al mio pr... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Lucy had been amazing. Prompt, thorough, attentive. She listened to what we needed. She coordinated and organized to make sure our considerations were addressed. Our schedule is intense and rather spo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

’ve only just started with Nanny & Butler and haven’t been placed yet, so this is about the recruitment side.My experience: I had an initial interview, followed by email exchanges. Nadia realised I’d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Giulia è stata gentile e disponibile a organizzare un videocolloquio per creare il mio profilo da inviare alle famiglie. Ha avuto un approccio empatico e cordiale.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Impresariaat
  2. Personeelsadvies
  3. Recruiter
  4. Wervings- en selectiebureau

Over Nanny & Butler

Geschreven door het bedrijf

Nanny & Butler is a global search consultancy leader in the placement of Private Household Staff, Childcare Specialists, Family Office Staff and Yacht Crews worldwide. With 20 years’ experience, we are the go-to Nanny and Domestic Staff Agency for UHNWIs, Billionaires, Royals, High-Profile Families, High-Flying Professionals and Celebrities worldwide, providing a complete, bespoke service that offers quality placements, honesty, efficiency and utmost privacy. We can find the very best staffing solutions for your home, country estate, yacht or family office, whether you need an efficient Housekeeper, a multi-tasking Domestic Couple, a skilled Private Chef, or a capable House Manager.

VISIT OUR WEBSITE
CLIENT REGISTRATION

Nanny & Butler is a trusted Nanny Agency, and we take pride in selecting the best candidates available, including Nannies, Rota Nannies, Bilingual Nannies, Special Needs Nannies, Norland Nannies, Governesses, Maternity Nurses,Tutors, and Private Educators. We are dedicated to finding the very best childcare for your family’s needs, from the very start of your baby’s life. Our searches are so niche that we go beyond recruitment and headhunt the very best, most unique candidates for your needs. With more than 83% of returning clients, we know how to meet your needs. Contact us today for more information or register below to activate your search.

What sets Nanny & Butler apart

✔️ Specialist expertise in private household recruitment


✔️ UK & international placements


✔️ Thorough vetting and reference checks


✔️ Discreet, professional and personalised service

✔️ Long-term relationships with families and candidates

At Nanny & Butler, we believe trust is everything.

Reviews on Trustpilot help us maintain the high standards our clients and candidates expect, and allow us to continuously refine the way we work.

Whether you are a family seeking outstanding household staff, or a candidate looking for your next role, Nanny & Butler is here to support you every step of the way.

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Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

141 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(141)

129 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Wonderful experience

Wonderful experience with Lucy. Very proactive, kind and professional.

27 juni 2026
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Antwoord van Nanny & Butler

Thank you for sharing your experience. Lucy will be very glad to hear! Nanny & Butler is at your disposal.

Beoordeeld met 2 van de 5 sterren

⭐⭐☆☆☆ Very disappointing experience overall

⭐⭐☆☆☆

Very disappointing experience overall.

I have been registered with Nanny & Butler for several months and have applied for numerous positions where I met all the listed requirements. Unfortunately, most of the time I either receive no response at all or have to repeatedly follow up without getting any meaningful feedback.

On several occasions, I was told that clients required additional qualifications or years of experience that were never mentioned in the job advertisement. For example, I was informed that a client wanted 10–15 years of experience for one role and 5+ years plus extensive travel experience for another, despite these requirements not being stated in the original job descriptions. This makes the application process feel misleading and wastes candidates’ time.

I also had interviews that lasted only a few minutes, with little opportunity to properly discuss my background or experience.

Most recently, I was contacted regarding a position that was still being advertised as open. After being asked to register, despite already being registered with the agency, and after multiple attempts to clarify the situation, I was eventually informed that the position was no longer available.

Communication throughout the process has been inconsistent. Some emails are never answered, follow-ups often go ignored, and there appears to be a lack of coordination regarding active vacancies.

To be fair, I did have a positive interaction with one recruiter who was professional, courteous, and conducted a proper interview. However, one positive experience does not outweigh the ongoing issues with communication, transparency, and responsiveness.

I hope the agency improves its candidate communication and ensures that job requirements and vacancy statuses are kept accurate and up to date.

24 juni 2026
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Antwoord van Nanny & Butler

Dear Constança,

Thank you for taking the time to share your detailed feedback. We genuinely appreciate it, and we've already reached out to you privately to discuss your concerns and provide more insights into how our recruitment process works.
We hear your frustration about the difference between initial job requirements and what clients mention later in the process. Sometimes as we work with clients, their specific needs become clearer, and additional qualifications or preferences emerge that weren't initially listed. We understand this can be confusing, and we're working to communicate those nuances more transparently as they develop.
We also understand that the recruitment process can feel inconsistent at times. With the high volume of applications we receive, we don't always communicate as quickly or consistently as we'd like; and that's something we're actively working to improve internally.
What we can promise is that when we identify a candidate who is genuinely a strong match for a client's needs, we absolutely move forward with them. We're committed to quality over quantity, which sometimes means we're selective about which positions we put candidates forward for; but it's always in the candidate's best interest.
We appreciate your patience and your willingness to engage with us. We hope we can demonstrate through our actions moving forward that we truly value working with you.

The Nanny & Butler Team

Beoordeeld met 5 van de 5 sterren

Il signor Manuel è sempre professionale…

Il signor Manuel è sempre professionale ed educato, consiglio assolutamente la sua figura nella selezione,accurato, meticoloso e attento a ogni dettaglio,lo staff nanny e Butler non poteva avere un elemento migliore.
Grazie ancora

23 juni 2026
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Antwoord van Nanny & Butler

Grazie infinite per le sue parole. Riferiremo a Manuel quanto il suo lavoro sia stato apprezzato. Rimaniamo a disposizione.

Beoordeeld met 5 van de 5 sterren

Very professional and kind personal

Very professional and kind personal

14 juni 2026
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Antwoord van Nanny & Butler

Thank you very much for your feedback. We strive to provide an excellent service, and we are happy to hear you had a great experience.

Beoordeeld met 5 van de 5 sterren

The interview with Lucy was very good

The interview with Lucy was very good.
I felt very comfortable and we spoke with smiles the whole time. I answered all the questions with complete ease and I was happy to do this interview!
I sincerely hope to work with this company.
Thank you so much Lucy!

19 juni 2026
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Antwoord van Nanny & Butler

Thank you for your lovely feedback. Lucy will be very glad to hear. We look forward to working with you more.

Beoordeeld met 5 van de 5 sterren

Reliable and responsible company

The interview with Lucy was productive and candid, and the interaction was very pleasant—unhurried and discreet.

21 juni 2026
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Antwoord van Nanny & Butler

We really appreciate you taking the time to tell us your thoughts. We are glad to hear Lucy provided a professional and positive experience. We look forward to working with you.

Beoordeeld met 5 van de 5 sterren

Hiring the best & working for the best

I applied for a job with this company. They were extremely professional and very quick and responding back for follow up interview. During my interview, the hiring manager was on point asking all the questions about my experience. I appreciate the time and questions that were asked getting to know me as a caregiver. I am looking forward to working with a great company.

18 juni 2026
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Antwoord van Nanny & Butler

Thank you so much for the wonderful feedback! We're thrilled to hear that you had such a positive experience throughout the interview process. We're excited about the possibility of working with you and look forward to supporting you in this next chapter of your career. Thank you for your trust in us!

Beoordeeld met 5 van de 5 sterren

Very good!

Recruitment process is quick and highly profesional.

9 juni 2026
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Antwoord van Nanny & Butler

Thank you for your feedback and for your trust in us! We look forward to collaborating with you.

Beoordeeld met 5 van de 5 sterren

Valentina Arena

Valentina Arena , was empathetic and understanding unlike most recruiters
I feel her honesty and sincerity

13 juni 2026
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Antwoord van Nanny & Butler

Thank you very much for your feedback. We are very glad to hear Valentina provided such a wonderful service!

Beoordeeld met 5 van de 5 sterren

Outstanding Support from Isabella

Excellent experience from start to finish. Isabella was incredibly helpful, professional and efficient. She responded to my message straight away, confirmed receipt of my CV and arranged my registration interview without delay.

I felt welcomed, valued and treated with genuine kindness throughout the process. It is clear that Nannies & Butlers takes great care in supporting both families and candidates.

Thank you, Isabella, for your prompt communication and professionalism. I look forward to working with Nannies & Butlers in the future.

13 juni 2026
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Antwoord van Nanny & Butler

Thank you for taking the time to share your experience with Nanny & Butler. We are delighted to hear Isabella provided such an excellent service for you. We look forward to future collaborations.

Beoordeeld met 5 van de 5 sterren

Excelente

Excelente y calidad en su labor. Rs la mejor

7 juni 2026
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Antwoord van Nanny & Butler

Thank you very much for your feedback! We are here should you require further assistance.

Beoordeeld met 5 van de 5 sterren

Great experience

I had a great experience working with Lachin. She was professional, responsive, and well-prepared throughout the process. Her communication was excellent, and provided valuable insights about the opportunity. I truly appreciated her support and would highly recommend.

4 juni 2026
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Antwoord van Nanny & Butler

Thank you very much for your kind words. We will refer them to Lachin. We are very glad to hear you've had such a positive experience. Thank you for putting your trust in us.

Beoordeeld met 4 van de 5 sterren

Ottima agenzia

Ottima agenzia

22 mei 2026
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Antwoord van Nanny & Butler

La ringraziamo per il suo feedback! Rimaniamo a disposizione.

Beoordeeld met 4 van de 5 sterren

La Signora Mariangiala si è rivelata…

La Signora Mariangiala si è rivelata molto preparata. Intervista approfondita e costruttiva al fine di comprendere le mie vere attitudini

16 mei 2026
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Antwoord van Nanny & Butler

La ringraziamo per il suo feedback! Il nostro obiettivo è sempre quello di comprendere veramente i vostri punti di forza e le vostre aspirazioni. Apprezziamo la sua fiducia e speriamo di poter continuare a supportarla nel trovare l'opportunità giusta.

Beoordeeld met 5 van de 5 sterren

You actually replied very quickly and…

You actually replied very quickly and listened

13 mei 2026
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Antwoord van Nanny & Butler

Thank you so much for the feedback! We're glad we could respond promptly and take the time to truly listen to your needs. That's what we strive to do for every candidate, and we appreciate you noticing. We look forward to working with you!

Beoordeeld met 5 van de 5 sterren

You’re unique I’ve dealt with a number of agencies before whose services leave a lot to be desired

You’re unique I’ve dealt with a number but I find your staff approachable & helpful. So far, I have dealt with Zoe she’s amazing

Thanks

Jeniva

21 mei 2026
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Antwoord van Nanny & Butler

Thank you so much for the wonderful feedback, Jeniva! We're thrilled to hear that your experience with us stands out, and we're delighted that Zoe has been able to support you so well. Our team is genuinely committed to being approachable and helpful every step of the way. We truly appreciate working with you and look forward to the next steps!

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