Nanny & Butler Reviews 

I got an amazing job with Nanny&Butler! So happy! Highly recommended agency

We are so relieved to have found Nanny&Butler! They really understood our family’s needs and guided us every step of the way. Thanks to Serena and the team, we found the perfect nanny who fits beautifully with our household. Truly professional and caring service - highly recommend!

I've been a client at Nanny & Butler for over three years now. They are highly professional, caring and discreet. They recently helped me find the perfect nanny for my 3-year-old son.

Had a very positive experience finding our Nanny/Housekeeper with the help of Nanny&Butler. She has been with us for the past year or so. We really appreciated the care and attention to our family's requirements that was crucial for our situation.

Lavoro in una famiglia meravigliosa 😍 mi trovo benissimo.. Non ho da aggiungere ☺️

The agents are tailoring the best suitable options for candidates.

No interviews for nearly 4 months, even with a comprehensive CV

10/10 would work with again - from start to finish the experience was amazing and I am so excited to start with my new family! The onboarding process was a breeze, and my recruiter was hands-down the best - so helpful! Thanks for everything @Nanny&Butler!

I had a disappointing experience with this agency .From my perspective, their main priority seems to be securing fees from families, rather than ensuring the right fit between nannies and employers. I was nearly placed with a family, but after careful thought, I realized the position didn’t feel right for me. When I chose to decline which is my right as a professional I felt undue pressure from one of the agents to accept the role anyway ( multiple calls emails…) all recorded and will be used accordingly on its time.
It became clear that their concern was not my comfort or well-being, but rather completing the placement to collect the agency fee. Nannies deserve to be matched with families where they feel safe, respected, and valued , not pushed into roles that don’t feel like the right fit. I believe this agency needs to rethink its approach and prioritise people over profit.

Conosco Nunny&B da oltre 10 anni in quanto Grazie a loro ho assunto la tata che allevato per 10 anni le mie due figlie con ottimi risultati! Ora che mi sono trasferita a milano con tutta la famiglia e 2 animali domestici, dopo pessime esperienze con personale non qualificato, mi sono di nuovo rivolta a loro e ho potuto assumere in poco tempo una preziosissima vera professionista a cui posso lasciare la casa in mano con la completa fiducia e con garanzia di eccellente gestione del ménage quotidiano.

I approach Nanny & Butler to help me find a Nanny for my family. I cannot reccomend the agency highly enough. They have been professional, discreet and listened to all our requirements.

I found the agency to be one of the best available at the moment. I approach them to hire a Nanny for my son and they found me an amazing person. The process was smooth and the recruiter very professional. I highly recommend them.

I miei genitori anziani hanno bisogno di una persona affidabile che li aiuti in casa. Dopo mesi di ricerche fai-da-te inutili e stressanti ho contattato la Nanny & Butler, ricevendo una prima consulenza che mi ha prima di tutto sorpresa per qualità del dialogo, competenza ed intelligenza (anche emotiva) della consulente che mi ha risposto, Tiziana. Credo di aver trovato il posto giusto!

Il personale dell’agenzia si è dimostrato molto cordiale, disponibile e attento alle necessità dei clienti, sempre pronto a risolvere questioni di vario genere in maniera molto tempestiva.

Il servizio offerto è molto professionale, i candidati sono scelti con molta cura affinché siano competenti e adatti al ruolo da ricoprire.

Molto sodisfatta, lavoro con questa agenzia da anni , persone serie, disponibili ed molto attenti , sempre pronti ad aiutare e supportare sia le famiglie che il personale. Ringrazio di cuore Tiziana Guerrucci e Giulia Garroni Parisi che sono vere professioniste. Raccomando veramente tanto, Nanny&Buttler una delle migliori agenzie.

I would highly recommend Nanny&Butler to all my family and friends, they helped me to find the perfect match for my family when I was in London and since they are international I will definitely contact them even in Italy

Me and my husband had the pleasure of working with Nanny & Butler when looking for a Governess for our 3 children. The consultants provided us with multiple candidates and were responding to all of the messages promptly. They carefully considered all our requests and were kind enough to provide their own insights. Everyone was very polite, kind and professional. I could not recommend them enough!

We have known Nanny & Butler for many years and hired different candidates through them. We always had a good experience, and our candidates stayed with us for many years. Particularly Joanna, our nanny of 6 years. I couldn't recommend them more. We are now looking for a new nanny to replace her, and we already got 5 outstanding profiles.

We have hired Nanny and Butler to help us find a nanny. Search process was uneventful and no different from any other agencies we have used in the past. We have found a suitable candidate within several weeks and have extended the offer, which was subsequently accepted. We have paid Nanny and Butler fees upon offer acceptance. However, the candidate has subsequently decided to decline the offer before the start date due to personal circumstances. We have asked the agency for a refund of the fees until the new candidate was found; at that point, the agency became very unresponsive, with multiple emails and calls going unanswered; no refund was given up until now. Considering that there are multiple similar agencies that provide identical service would recommend to avoid this one.

[EDITED TO ADD] Having read through the detailed T&Cs of the agency, it turned out that there is a no refunds policy in place. The agency will continue trying to find an alternative candidate (albeit for a limited time), and it has indeed been sending some candidate profiles over. However, such an approach to fees appears overly aggressive and not in line with some of the other agencies we have used in the past; therefore my recommendation stands.