National Tyres and Autocare Reviews 

Very busy Saturday morning when I called in to have tyres checked . Staff I dealt with were both very helpful . Aimy was very friendly and chatty when I waited for tyres to be changed .
Jake very informative and also friendly and got my tyres changed really promptly despite how busy they were .

Booked online to swap two tyres. Paid £3 for time slot as well. Came 10 minutes before booked time. Car taken by mechanic 30 minutes after booked time slot. Waiting another 35 minutes changing 2 tyres!!! How this crap company can make any money on this service?

Tiverton branch has gone down hill fast. Car didn't have an oil leak before they did an oil service on it, then told me it's got a leak (go figure!). They didn't top up brake fluid and instead charged me for a new pollen filter - up selling tactics. Told me the car rough idles, without taking the time to diagnose the problem. Another garage that I have now switched to using, found a set of tools under the bonnet of my car that has been there since these people worked on my car and have thankfully corrected their incompetence.
The 'manager' changes every time I go there, no consistency or care taken when working on your vehicle. They didn't have anyone to do MOTs last time I went in. It's dark and gloomy in reception, the staff look bored and miserable. I have used this garage for many years but 2026 has been an eye opener... Avoid!

Terrible service and dishonest staff. Dont waste your money or your time with this terrible company. They snapped the locking wheel nut key and tried to hide it, didnt check wheel allignment which resulted in brand new tyres being worn to the wire in 3 months, quite happily let me drive away with children in the car without telling me the extent of the damage. Accepted no responsibility for the mistakes. Disgusting.

Excellent service. Hit a problem with locking wheel nuts however staff (Natalie ???) were very good, kept me informed and having kept the vehicle overnight managed to sort the issue and fix the problem. Very impressed with the service. Thankyou.

I arrived with a puncture at 7.50, the shutters were still down but Gary came out at 8 offered to look at my car earlier than the normal 8.30 start. I was on my way to work by 8.30. Fantastic service.

I have visited them a few times and always found them helpful and reliable. They are very busy, so I can understand some of the comments about customers having to wait.
When I took my car in today, they said it would be 30 -45 minutes. I got my car back in 30 minutes, so I am very satisfied.
I can thoroughly recommend them.

Booked in to have brake pads done booked in on Friday afternoon to get them done Monday morning 9am turned up 9am Monday to find them closed and two other customers also booked in one for 8 am and one for 9 turns out on bank holiday Monday they don't open til 10 ??? Eventually somebody turned up and said ok we will get it done so I went for a little walk half hour came back my car hadn't moved by 12.30 my car still hadn't been seen and after multiple enquiries all I got from the manager was I don't know if you've noticed but I only have 3 staff ??? Eventually the car went on to the ramp after 46 mins I asked the manager is there a problem he said yes we've got the wrong brake pads bearing in mind I had called in especially to book the car in on the Friday and have the discs measured to make sure right pads would be ordered eventually by 2 o'clock a van had come with right pads and I got it back absolute shit show from start to finish extremely rude no apologies or discount for my 5 hour wait certainly won't be using them again I'm surprised at Halfords putting their name to this shambolic outfit

Drop in on a busy bank holiday for a tyre repair. They were fully booked but managed to fit me in. Great service with friendly staff, can’t recommend them enough.

Had a tyre losing pressure and took it to National tyres in Bury. I also had a noise coming from my front offside area. They checked my tyre and let me know it was only a nail and it could be repaired £30 rather than a new tyre at £250. This is the second time they have been honest regarding the issue and saved me money. The noise was found to be a stone trapped between the brake pad and my tyre. Rob who assisted me was so helpful, knowledgeable and professional. It is so refreshing to find a company that put their customers first!!!!

Excellent customer service from Alex and his team. Great prices and professional service at a good price. I booked in for an MOT and 2 years service on my BMW x3 today and am a very happy customer. Totally recommend this garage for any make or model of vehicle. Your vehicle is in great hands. I will definitely be back in the future.

Used National tyres several times over the years, out of pure convenience really. Always painfully slow service. What I wasn't happy about this time is the chap got half way through changing my tyre, then buggered off for his lunch for half an hour with my van up on the jack. I just had to sit and wait while he had his sandwiches and coffee. 1hr 20mins I was in there.

Not exactly good customer service.

Booked a time slot and gave an alternative. Alternative date was given. AM visit confirmed. No one turned up. Called Customer Services and they called Halfords only to find out that Halfords cancelled my job without any intervention from me. Absolutely fuming. How hard can it be? Clearly too hard! Apparently they called the wrong number to confirm the job with me and possibly called a previous customer? Honestly, I would think twice using this service if that is the level of competence you are dealing with. The Customer Service agent was very apologetic and couldn't understand it either. Mind boggles.

Went at 5.35pm with a nail in the tyre. The store closes at 6pm. Had a lengthy drive to Kent so didnt want to take the journey with a nail in the tyre. Despite the fact that there were no customers being served we were told that they only worked on an appointment basis and anyway didn't have a tyre fitter - which was clearly a lie as we saw a guy with a tyre on the machine. Anyway we said that in that case all we needed was someone to loosen the nuts on our wheel (and retighten them) as we did have a spare that we could fit using our jack. Would only have taken 5 minutes but we were told they could not help - astonishing reaction from a tyre company. At 5.45pm one of the guys just rolled down the shutters in our face. Clearly all they wanted to do was to go home. Quite disgraceful.

Booked online a MOT for 27 April at 10:10, took in at 9:50, told they had a problem with car lift,awaiting engineer, would let me know when it would be ready. No phone call, I rang to be told my car would be MOT’d next morning, first thing. Rang at 12:30, wasn’t going to be tested until afternoon, would ring when ready. No call, I rang at 3:15 to be told it’s ready ! When I picked my car up, no apology, just checked I’d paid online for it !
After using National for at least 12 years, with multiple cars, that’s the last they’ll see of me, but by the staff attitude, they’re probably not that bothered 😠😠

One star is too many for National Tyres Blackburn. Here's my complaint sent to National Tyres and Halford which they haven't bothered to acknowledge or respond to!
On the 7th October 2025 I had a new tyre fitted at National Tyres in Blackburn.
I booked Halfords Mobile to come to my house today 14th April, to replace 4 tyres on the same vehicle. I chose this option as the service at National Tyres Blackburn has been deteriorating over the last couple of bookings (services and tyre replacements for both mine and my wife’s cars).
When the technician arrived, it transpired that the locking wheel nut did not fit because National Tyres Blackburn had given back the wrong nut when they fitted the new tyre in October last year! Therefore the Technician was unable to replace my tyres – a complete was of my time and his.
In the meantime, thankfully, I had not had a puncture, which given the state of the roads at the moment is something of a miracle.
I had taken time off work (self-employed, to have the new tyres fitted) which costs me in loss of earnings.
I then drove to National Tyres in Blackburn to explain the situation (more of my time and fuel wasted). They clearly decided that I was lying, so rather than apologising, they decided to search my car for the locking wheel nut, going through personal belongings in the glove box and boot. This was despite the fact I had given them the one (that didn’t fit) which the technician left in my car after the tyre was replaced by them.
They then pulled out at least 6 more locking wheel nuts from under the counter, so clearly this is not the first time that such an incompetent error has been made. Obviously none of these fit.
They then thought it was a good idea to search my car again, obviously without success, but making an already disappointed customer even more disgruntled (still no apology).
I then suggested they contact Skoda and get a replacement, which he said they can’t do, but they do have a company that can get the locking nut off and replace all the locking wheel nuts. So I said “Can they come now?” – he said “would you like me to try?” (What I was tempted to say was ”no, I’d like to drive my car forever without ever replacing the tyres or getting a puncture!”) So I said yes. He tried and there was no reply, so that was it as far is he was concerned, so I asked him to try again, which he did and still no answer. He said “I doubt they will come today as they finish at 5pm (it was 4.30pm) so I’ll call them in the morning and let you know.” I said, “well if they’re open till 5pm, try them again”- which he did and they answered. Why on earth I should have to say keep trying is beyond me, but the staff clearly didn’t care.
As a result, I had to go back again the following morning to get the locking wheel nuts replaced (this meant another day off work, again costing me in loss of earnings). The attitude of the staff had not improved with a, and I quote “it is what it is!” attitude. The lady that came to get the locking wheel nuts off was very good, polite and professional but did say she gets quite a few jobs from National Tyres (that explains the many spare locking wheel nuts under the counter that they tried!).
I have re-booked for Halfords Tyres (the lady I spoke to was very helpful and very apologetic for the experience I had with National Tyres) to come back on another day to replace all 4 tyres, which I’ve already paid for and guess what, yes, take another day off work, costing me yet more in loss of earnings!
The incompetence and couldn’t care less attitude of the staff at National Tyres has been an absolute disgrace and I am beyond fuming. This is such a shame as I have used them many times before for multiple cars and they have been brilliant, however there seems to be a completely new team there now, who really don’t care and this site has been on the decline for quite a while as I mentioned earlier.
The lack of care, customer service and indirectly accusing a customer of lying rather than apologising is an embarrassment and poor reflection on your organisation and your attitude towards a loyal customer.

Don't buy a car battery from NT. Our new battery had 5-year guarantee. NT refused to change it when it failed stating that we had a parasitic drain. They did not have evidence for this. We spent £125 on an auto-electrician. The outcome of substantial checks with the car being on the auto electrician's premises for 48-hours was there was no parasitic drain and the autonator was also fine, concluding it was a faulty battery. On going back to NT with this evidence, screenshot of readings etc, NT reluctantly replaced the battery stating this time that it was our autonator at fault which had wrecked the battery. This is not the case as proven by constant readings taken. NT have taken away the 5-year guarantee from the replacement battery. This appears to be a scam to not honour 5-year guarantees!!

Wow what an amazing team .. I arrived without an appointment and the team were so welcoming. I had a screw in my tyre and Jake was quick to diagnose I’d need a new tyre- he kindly put my spare wheel in for me with no charge! I can’t recommend these guys highly enough .. will definitely be back - thank you!! 🙏

Had a tyre blow today 24th April like most modern cars now I had no spare,I managed to get the car to a nearby bus stop and as I looked around a national tyre garage was like 50 feet from me, I thought brilliant couldn’t have picked a better place to get a flat,so I went into the reception (Hamilton branch ML3) to be told by the guy behind the counter sorry can’t help today, i thought you joking? the car is on the other side of the road you can see it from the window ,anyway contacted the AA who took me and the tyre to a nearby kwik-fit literally half a mile from them who replaced the damaged tyre in ten mins. So yeah very very poor.