Nationalcar Reviews 

This is a letter i sent to them since back in September and they totally ignored me
Dear National Car Rental Team,

I am writing to express my deep dissatisfaction and concern regarding the final bill for my recent rental agreement (#860199571), which I believe borders on unethical billing practices.

I originally made a reservation for 8 days, from August 30, 2024, to September 7, 2024, with an estimated total of $697.42. Due to a change in my plans, I returned the vehicle early, after only 4 days, expecting a lower final charge. However, I was charged $597.38 for just 4 days, which is shockingly close to the cost of the full 8-day reservation.

This discrepancy is not only confusing but also feels grossly unfair. For a rental period cut in half, it does not make sense that the charge would only be marginally less than the original 8-day estimate. This is especially concerning as the rental rate for the 8 days was quoted at $501.33, while the rate for 4 days amounted to $433.24. The additional fees only exacerbate the situation.

I find this to be an unacceptable business practice and am requesting a thorough review of my charges. If this issue is not resolved, I will ensure others are made aware of these unfair practices, as I believe this type of billing is misleading and unethical.

I have always appreciated National Car Rental's services, but this experience has left me feeling cheated, and it has shaken my confidence in your company. I am asking for a prompt correction of the charges or a detailed explanation justifying why I was billed nearly the same amount for 4 days as I would have been for 8.

Thank you for your attention to this matter. I look forward to a swift resolution.

Sincerely,
Dawson Brookes
Reservation Confirmation #: 1568570472
Rental Agreement #: 860199571
Invoice #: 80047283896

Although I had a confirmation that included Taxes and Fees National charged me Taxes and Fees nevertheless.
Asked on pick-up point and send 3 three mails afterward to reservations and to customer service. Never got a reply or explanation.

We rented a car in Bangor and were headed to Bar Harbor. When we arrived in Bangor, the National Line was very long and they did not prioritize Emerald Club even though we had to go stand in the line. When I finally got to the counter, the agent said that 7 people called in sick so they had issues getting the cars cleaned and ready for customers. The wait would be an hour. I went to the Avis counter and got an SUV for the same price immediately. The National rep cancelled my contract but this was a terrible experience.

We rented a car at the Burbank, California airport and it was a great experience for the service that National gave us. There was some confusion about the car we would get, but it was all cleared up when we returned the car to the airport. The car was freshly washed when we picked it up. This was a nice touch.

I’ve been an executive elite member for years. After my most recent experience I will never rent with them again.
They have no medical emergency policies and price gouge when a customer experiences an unfortunate medical emergency. They do not have an international customer support center when renting outside of the US and do not have an escalation policy to help customers. They do not return calls promptly and keep customers on hold for hours.
Be aware and rent from another agency.

I booked the mid size emerald but manager prevented me to choose any vehicle in the emerald aisle. The manager was choosing the vehicle for me which is odd and giving me the option to choose between 2 vehicles. I booked this option so I could choose any vehicle I want as I have certain needs. As a previous executive elite, this has never happened. Truly unacceptable! That manager is incompetent and he does not deserve that position.

I had the absolute best experience with National Car rental out of the Detroit Airport. From pick up to drop off all of the employees were friendly and helpful. I want to especially highlight a wonderful young lady named Caroline who went out of her way to help with with an issue I had and solved it quickly and much to my satisfaction. I will definitely rent from them again.

I wouldn't recommend National Alamo or Enterprise to my worst enemy they told me they wouldn't accept my card that is on file that I used earlier in the week at the same location at the Detroit airport but they still took my money didn't give me car it's been a week and every time I call customer service they give me the run aroun. If this is how you treat your Executive members then I can go and spend my good money somewhere else

This is about the rental car location and the manager at CAE rental car located at Columbia metropolitan area, SC
I am an Emerald club member for many years, and had a reservation for a full size pickup truck!
I was looking for two brand large size truck when I booked and it was confirmed that this location has these two large size trucks! I went there a bit earlier and these two brand cars were not available! Instead, I have taken a large SUV! The manager asked me you have to book this SUV and we cannot give it to you! I said I booked for large tuck and you guys don’t have availability, I don’t need small size pickup truck! By the way, how can I book this car if you are not allowing people to know what car they can get at the location specifically!
The manager rudely said you backup and put the car back in the line, and take whatever you booked we cannot give you any other car! I asked I am the Emerald club member and I can use this car! He told me very rudely again that I am lying to him, that I don’t know what did I lied about, and he very rudely said he will not give me any car although I have a reservation!
I ended up getting a pickup car with a bad indoor smell, whether somebody smoke inside or something else, and absolutely not even cleaned inside!
I had a terrible experience with this location and this manager! I don’t recommend this location to anyone!

La prenotazione era a nome di mia moglie
con conducente un caro amico.

All' arrivo presso la sede National di Malaga all' amministrazione si rifiutano di consegnare la macchina perché il conducente (nostro amico) aveva con se la carta di credito virtuale e non fisica per il deposito cauzionale.

Per risolvere propongo di utilizzare la carta di credito di mia moglie in quanto la prenotazione è a nome suo (e la carta era in nostro possesso in versione fisica).

Proposta rifiutata.

Propongo di aggiungere me stesso come guidatore perchè avevo con me una carta di credito fisica e potevamo utilizzarla.

Proposta che viene rifiutata.

Telefono all' assistenza di DoyouSpain. Parlo con Diana operatore 11 e spiego l'accaduto.

Propongo per risolvere due soluzioni

1) Cancellare la prenotazione precedente con rimborso e in contemporanea creare una nuova prenotazione a nome mio in quanto potevamo utilizzare la mia carta di credito

Proposta rifiutata.

Propongo in alternativa aggiungere sulla prenotazione esistente me stesso come secondo guidatore ed utilizzare la mia carta di credito fisica.

Proposta rifiutata.

Risultato di questi continui rifiuti. Siamo stati senza macchina con soldi persi della prenotazione senza avere il diritto di viaggiare come turisti.

Visto la buona fede da parte nostra nel voler trovare delle soluzioni ci siamo scontrati di fronte alla rigidità del personale di National e di DoyouSpain a telefono, entrambi senza alcuna voglia o interesse nell' aiutarci.

Consiglio innanzitutto di evitare intermediari come DoYouSpain perchè le compagnie quando ci sono problemi "scappano" e girano la responsabilità all'intermediario.

National siete stati troppo rigidi senza alcun interesse nel voler trovare una soluzione con gruppo di turisti che vi ha messo sul tavolo ben 2 carte di credito in versione fisica. Pessimi.

This was my first and it will be my last experience with National Car Rental. I joined the Emerald member program and booked a reservation using a corporate discount code. With this code and as an Emerald member, I was supposed to receive any vehicle I wanted from the Emerald Aisle as well as free additional drivers for family members. When I got to the arrived at Richmond International Airport, I was lied to and manipulated into getting a lesser vehicle. My daughter was to be added at no additional cost and I was told I would be charged $15 per day for her. All of these were lies. Once we requested the car swapped for what we were supposed to receive, this person identifying herself as the manager (which I found out later was a lie) named Melissa White; she refused to help us; was belligerent and combative and on a power trip; and then had the audacity to tell me, if I called in to National to complain, we would not get any rental car that day indicating that she had the power to deny us any vehicle at her will. This is despite having an already paid for and executed agreement. She was ignorant of the contract terms, told us lies, misrepresented herself and National Car Rental; and approached us with no comprehension of the National terms clearly specified in our contract and with a level of overt aggression and hostility that she needs to find a different line of work. I will never rent from National again as I have rented for years from Hertz, Avis, Alamo, Payless and Enterprise for decades and never had this level of foolishness in a rental in all my experience. I do not recommend using National Car Rental and I highly recommend avoiding the Rental Counter at Richmond International Airport. Our party was disrespected, mistreated and belittled and THAT is not acceptable.

Be very wary when you rent a car from National or Alamo at the Savannah airport. I was told the cost to rent a vehicle for a month would be $1500. When they charged me $1900. they assured me I would get the $400 credit back to me when I returned the car. Well I have called, emailed numerous times and now they say it costs $1900. BUYER BEWARE!!!!

DO Not rent a car from this rental company I rented a car when driving out thru the booth i asked the employee to look around the car she refused to get off her seat or get out of the booth to look around the car. neve put in the computer the damage on the car When dropping off I asked the attendant the same are you coming out to see the car she said no she refused and said will check it in later. I received a bill for $1300.00 a few days later that I did not do. I drove the car 2 hours and dropped off. What a scam

They are such a rude company I’m surprised they are still in business. A simple request for help at London City Airport today was met with a sarcastic reply from a particularly surly individual. Thankfully I’m not their customer and never will be.

We had the worst attitude and customer service in Antalya with National Car rental!! First of all we ordered a suv and the suv they offered was smaller than a car. Then they offered us a car with 129$ extra charge daily!!!my husband has an emerald statue in National! When we compare the customer service in America, the staff Ahmet told us “ this is not America, this is Turkey, we don’t operate the same! After we dropped off the car, my son forgot his Ray Ban sunglasses in the car when went back the next morning they said they don’t have which we clearly know where left it! We tried to reach the corporate office in Istanbul but couldn’t reach anyone!!
We will never rent from National in Turkey again and will tell all our friends about our experience!!

San Antonio Airport, National Car Rental....The service I received was outstanding there. I was treated with respect, well taken care of and professional with the personell there Cynthia, Mr Wolf in the parking lot and Anthony and AL at the counter. They all was very helpful and informative to make sure I was comfortable and recieved the utmost attention in a nice timely manner......Thank you all once again,....

I had a reservation for a van for 2 weeks in Hokkaido Japan. My flight changed and I was due to arrive a day later. I called National to ensure it was OK, and they said they had no cars available. Incomprehensible that if I arrived a day late, there were no cars. I used to love National, but they abandoned me in Japan. I rented from Toco and they took care of me.

On Nov 10th, 2022 I rented a car from Nationa car rental at Billy Bishop airport. On Nov 12th at night, the car made a weird noise. I barely drove it anywhere, it probably had 35 miles on it from the moment I took it. So I called enterprise the morning of the 13th and they said to drop it off at Pearson airport as there was no other cars to exchange it for at Billy Bishop. I told them the car seemed to make noise and the representative said if it moves then it would be faster an easier to just drive it to Pearson and get a replacement car then wait for a towing truck. So I drove it to Pearson and received another car. Keep in mind I had a toddler with me this entire time and my pregnant wife, and I told the representative that it may not be safe as I have a child with me. He didn’t say anything except to just drop it off and to get another car. I told the desk that the car had some mechanical issue and I have nothing to do with it. I did not get an accident and the car was mostly parked. On Nov 17th I received an email from Damage Recovery. They requested information on the damage. I sent 3 emails explaining what happened exactly. All emails explained that the car did not get in an accident and it was parked 85% of the time and was used very lightly. I received No response. On Dec 10th I received an email stating that I owe $1904.02 for the following damages a catalytic converter, an oxygen sensor bank upstream and downstream. First of all catalytic converters are damaged due excessive clogging. Meaning it doesn’t go bad suddenly in one day, so I wasn’t the one who caused the excessive clogging, this is due to National not maintaining their cars. Second of all oxygen sensor banks are damaged by excessive byproducts of combustion. Meaning i couldn’t have damaged the sensor in one day by driving less than 40 miles. It absolutely makes no sense! It’s such a shame that these mechanical issues could have been avoided by the maintenance, because not only did they cause me great inconvenience by having to replace a car in the middle of my vacation but having to put my toddler and my pregnant wife in a car that was very unsafe to drive just because it was inconvenient for them to tow it and replace it. And now they bill me for their incompetence of maintaining their cars! I should be refunded for the inconvenience and stress I had to go through! Unbelievable do not rent from them!!!!

I am a long time elite member of National, this time I am in Dublin, IR and I rented a car for about three months. National used it partner Enterprise to process the rental, this people have already charged my credit card for the 1st month, then for the 2nd month in advance (I am billed monthly), but they totally refused to give me a receipt for the charges they made to my credit card, charges that have already been posted. They say that I won't get a receipt till I return the car in December. This makes no absolute sense, they already charge my card, payment has already been posted, but I won't get a receipt for the payment already done?

I am an Executive Emerald Member of National Car Rentals and their service at Toronto (YYZ) Airport is the worst I have ever experienced from a car rental company.

I booked a Luxury car and when I went to pick it up they said there were no cars on my category so I was out of luck. I told then I could wait until a car would be returned and cleaned. They responded that I needed walk the lot and pick a car or that they were going to pick my car for me but that I needed to leave ASAP.

The staff was not helpful at all. The car they gave me was dirty inside and the back windshield was extremely dirty. I couldn't see through it at night time. I found long hairs all over the car (trunk, driver seat, back seat and over the steering wheel. Whoever cleaned the car did a horrible job.

I ended up calling National Customer Service and they asked me to return the car an get another one. I went back the next day and their staff was very rude and said here to go. This is the only car we have for you and don't complain. I was not happy with their rudeness and lack of respect.

They had other cars on my category but they took them away the aisle where I was able to get them just after I asked if I could pick those cars. There were 2 cars there and the National/Alamo staff got on these cars and hid them for other customers that had not yet arrived to the place.

If you are thinking of renting a car in Toronto Airport, please Do Not Pick National or Alamo if you want a good experience. Trust me!