Netherton Foundry Reviews 

just bought my first Iron frying pan. I was a little worried it would be difficult to cook with, but I am very fed up with the nonstick coating peeling off from other pans I own, and I guess I'm eating that too!!

I love the look of the pan, and it felt good to support a small British company- I watched their YouTube video on how the pans were made, and it's a joy.

I've read a lot about using an iron pan and have so far cooked bacon, sausages, and eggs. Some people in the reviews have mentioned food sticking - I think they need to do a little homework. I would say that the pan is a better 'non-stick' pan than the coated ones I own - even the egg doesn't stick.

The sausages had a much better sear than from a non-stick pan, and the bacon also crisped very well, which I cannot do with a non-stick pan, where it seems to broil in its juices rather than fry - the egg was also perfect.

Cleaning it is fine, and it can take a bit more beating than its non-stick equivalent.

I am really enjoying usign the pan and very happy I bought it. If you buy one, you need to do a little research about how to cook with one.

I have been using Netherton pans for at least 8 years and they are the best thing on which I have ever cooked. They last a lifetime and their production process is incredible with every component sourced locally. The delightful
Wooden handles are created from an oak tree that fell near their factory. The flax oil for the heat process is from Sussex. These pans are truly handmade and handmade with love. Their customer service is excellent. You’re talking to the people who make the pans and they are very helpful.

I get annoyed when I read the bad reviews. If you look at the spread of reviews it’s either 5 star or 1 which suggests to me that the 1 star reviews are from people who don’t know how to look after and cook in an iron pan. There is a reason chefs at the top of their game use NF. I recommend them wholeheartedly

Whilst I’ve cooked with cast iron for years I was new to cooking with sun iron. After struggling with my first couple of uses I contacted their customer service who took their time to help me point out how to use the pans to their best use. Once I got the hang of it I can’t seem to stop using it and have gone back to buy several more. Truly a workhorse of my kitchen and I really appreciate the time they took to explain it all to me. Will certainly be back again for more

I have their bread bake tin and a frying lan from them.

It seems a lot of the 1 star reviews are from people expecting a magical non stick unicorn to arrive at their door and cook everything for them 😂

As stated on their own website you need to look after the products and season them to keep them non stick.

Really the-one star reviews show individual ignorance.

Personally ive not has reason for a refund so cant attest to the staff but i get all my items on time and no issues.

I’m no stranger to cast iron pans and thought I’d treat us to a spun iron prospector. Oh how wrong I was.
It arrived and I have to admit I was a bit disappointed with how light and cheap it felt. The handles in particular reminded me of the rubbish camping cookware I had. The list of instructions and disclaimers attached also didn’t instill confidence: TLDR: if anything is bad about this pan it’s YOUR fault for being stupid and not knowing how to cook. I’d be interested to know if anyone at NF actually cook with their own product because I have a feeling they don’t.
Despite following all instructions it warped into a bowl on the first use. By the second use, even after oiling the hell out of it, every single thing stuck.
Worst pan I’ve ever wasted my money on. Just buy Le creuset and Salter. You don’t get any cr*p from them unlike this belligerent bunch of charlatans.

Great products with great customer service.

I bought a lidded casserole and later a small frying pan. Both are absolutely brilliant. They don't need as much care as you might expect. They heat up really quickly and transfer the heat to whatever you are cooking really well. They have made our collection of Le Creuset redundant except for the biggest casseroles. I suspect people who don't like them just don't really understand the product.

Read a review in the Guardian to say how great these pans were. Worst pan I have ever owned. Tried to use twice and everything stuck to the bottom of the pan. Totally useless. Tried contacting customer service to see if I was doing something wrong and received a very unhelpful reply. Would not recommend.

This is without question one of the worst purchases I’ve made. I bought a pan from Netherton Foundry based on their bold claims that it is “naturally non-stick” and “easy to clean.” Those claims are, in my experience, completely misleading. From the very first use, food welded itself to the surface, and cleaning the pan was far harder than with any cast iron pan I’ve ever used. It performed worse than cheap alternatives, despite the premium price.

The product alone was bad enough, but the customer service was appalling. I contacted the company to arrange a return and dealt with Sue, whose attitude was defensive, dismissive, and entirely uninterested in resolving the issue. Rather than acknowledging the obvious failure of the product, I was told to return the pan for their own internal testing. I had no faith whatsoever in an assessment carried out by the same company that sold and marketed the pan in the first place.

When I reasonably suggested using an independent third-party assessor instead, Sue became uncooperative and clearly unhappy that I wouldn’t simply accept their version of events. No compromise was offered, no goodwill shown, and no genuine attempt was made to resolve the dispute. Communication then deteriorated to the point where I was effectively stonewalled.

As a result, I’ve had no choice but to initiate a chargeback through my bank, as the company appears unwilling to engage constructively or take responsibility when their product fails to meet its advertised claims.

After this ordeal, I looked at Trustpilot and found a significant number of 1-star reviews describing the same issues: pans that are not non-stick, customers being blamed for product failures, and aggressive or obstructive customer service when problems arise. This suggests a clear pattern rather than an isolated incident.

In summary:
• Grossly overhyped product
• Claims that do not reflect real-world performance
• Rigid, hostile customer service
• Zero accountability

I would strongly advise anyone considering buying from Netherton Foundry to read the 1-star reviews first and think very carefully. Had I done so, I would have saved myself time, money, and frustration. I will never purchase from this company again.

Review: Considering Netherton Foundry - A Reluctant Pause
As someone who values quality, British-made kitchenware, Netherton Foundry's spun iron products initially caught my eye. The idea of a traditional, durable tortilla press, crafted with care, is very appealing. The positive reviews often highlight the excellent build and the potential for these items to last a lifetime, which is precisely what I look for in kitchen investments.

However, after delving deeper, I've come across some reviews that give me significant pause. Specifically, the experience of a customer whose pan "turned ugly" after minimal use and subsequently felt ignored by the company is quite concerning. While I understand that spun iron, like cast iron, requires specific care and that its appearance will evolve with seasoning, a customer's feeling of being unacknowledged after reaching out for support is a serious deterrent.

Investing in a product like this isn't just about the item itself, but also about the confidence in the brand's support should any issues arise, especially given the unique care requirements of spun iron. The thought of encountering a problem and then facing a lack of communication from the manufacturer makes me hesitant to proceed with a purchase, despite the otherwise promising aspects of their products.

Ultimately, while the craftsmanship and "Made in Britain" aspect are strong draws, the reported issues with customer communication are a significant red flag that has, unfortunately, put me off buying from Netherton Foundry for now.

Lovely, well made products. Excellent customer service. Quick delivery and immediate response to email queries. Thoroughly recommend.

Don't trust this company. Bought a 26cm Frying pan claimed to be non stick. It is not! Contacted them about this and was given instructions on how to cook an egg! I have worked in catering... Customer service started shouting at my wife and then laughing. Decided to return it. They then demanded extra money for re-seasoning? Had to go to Visa to get money back. Nightmare don't touch them.

I bought a 28cm tinned copper pan from this company. It is really thin and light, and I am not convinced it is heavy duty as advertised. I understand tin has a low melting point and so I have been cooking the food very gently. I didn't heat the pan empty, and used only low heat, always with wooden spatula. But there were scratches everywhere after using it only twice.

Excellent service. Bought a hot coals lid and a 'Life' spatula for use on cast iron pans. They were made to order, perfectly packed and came with a recipe booklet so I'm very pleased.

Fantastic products and even better customer service! Well done Netherton 👏

High quality pans and cookware very well engineered to a high specification. A lot of passion behind this company and their finish and quality is outstanding. I have a pan that's lasted years.

Looking forward to visiting the factory after talking to customer service. Very knowledgeable about care of pans.

my prospector pan is brilliant. it needs to be treated as per the instruction, but once you get the hang of it it's the most amazing hob to oven pan.
the company are really helpful and answered my queries swiftly.
definitely a pan for life.

Simply the best. The cook’s pan. Hand made in the UK. If it’s loved by Nigel Slater, Nigella Lawson right down to a much less stellar, me, then you are in safe hands.

And, lovely, helpful people.

I’ve owned a skillet and steak press for years. They’re super hard wearing and whenever I’ve needed help or advice the team at Netherton have got back to me the same day. I recently sent my skillet back for re-seasoning and I thought they’d sent me a brand new one. You do need to read the instructions, no soap, don’t heat too fast and keep seasoned. I’ve used them in the kitchen, on the bbq and over fires without any difficulty.

I love my trusty Netherton frying pan. It's used almost daily. The beautiful, traditional craft work should be cherished in this age of throwaway mass production. I bought one for my brother and he also loves his pan. A pan from Netherton does need to be looked after and nurtured. Do that and you have a pan for life.