New Directions Aromatics confirmed in writing that I would receive a full refund after they received my return, with no deductions. The return was delivered and signed for on October 20, 2026.... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The quality and variety of the products are wonderful. However, this is not the company you order from when you need things right away, it takes WEEKS before they ship products out. They are often far... Toon meer
Wow! I was a little nervous after reading some of the more negative reviews, but after my first order, I've gotta say I'm highly impressed with the shipping time and quality of product! Product... Toon meer
Yes, they can take a couple of weeks to fulfill your order esp. if it contains multiple items, but I have found their product quality to be outstanding, great customer service, always very well packag... Toon meer
Bedrijfsgegevens
- Aromatherapie-artikelen winkel
- ook in
- Cosmetica groothandelaar
- Cosmetisch productleverancier
- Cosmetische producten groothandelaar
- Cosmetische producten leverancier
- Geuren- en aromaleverancier
Geschreven door het bedrijf
New Directions Aromatics is a leading wholesale supplier of cosmetic ingredients, including Essential Oils, Carrier Oils, Butters, Raw Materials, and so much more. Our mission has always remained the same: to supply the finest, purest, natural products at honest, competitive prices. Shop our products today! CA: https://www.newdirectionsaromatics.ca/ US: https://www.newdirectionsaromatics.com/
Contactgegevens
6781 Columbus Road, L5T 2G9, Mississauga, Canada
- 1-800-246-7817
- support@newdirectionsaromatics.com
- www.newdirectionsaromatics.com
3,9
Goed
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
ordered and after three weeks it still…
ordered and after three weeks it still had not been shipped. so disappointed.
25 september 2023
Antwoord van New Directions Aromatics
Dear Susan,
We sincerely apologize for not being able to ship your order in a timely manner. We understand that timely delivery is essential, and we regret any inconvenience.
We recently transitioned to a new system with the intent of making the processes efficient, but as with any new system, we are facing some challenges. Hence, there are some delays in shipping out orders. We are working diligently to streamline our processes and ensure that such delays are minimized.
Your feedback is invaluable to us. We hope you will give us another chance to serve you better in the future.
The Team at New Directions Aromatics
My order number is U474511 I have made…
My order number is U474511 I have made this order on the 11th of October and up till now its pending
And your customer service is almost none existing. You didn't say that my order was out of stock so what's the problem?
20 oktober 2023
Review zonder uitnodiging
Antwoord van New Directions Aromatics
Dear Wendy-Ann,
We sincerely apologize for the delay you are experiencing with your order U474511. We understand how frustrating it can be to not receive your order on time, especially when communication from our customer service team has been lacking.
We recently transitioned to a new order management and warehouse management system with the intent of making the processes efficient, but as with any new system, we are facing some challenges. Hence, there are some delays in shipping out orders. We are working diligently to streamline our processes and ensure that such delays are minimized.
Your feedback is invaluable to us. Once again, we apologize for the inconvenience and appreciate your patience and understanding during this transition period.
The Team at New Directions Aromatics
My order was placed over a month ago --…
My order was placed over a month ago -- I've contacted customer service 8 times (both via email and calling) and have yet to receive any information on shipping or an estimated fulfillment date.
25 september 2023
Antwoord van New Directions Aromatics
Dear Katie,
We apologize for the extensive delay in processing your order and the lack of communication from our customer service team. This is certainly not the level of service we strive to provide, and we understand how frustrating this must be for you.
We recently transitioned to a new order management and warehouse management system with the intent of making the processes efficient, but as with any new system, we are facing some challenges. Hence, there are some delays in shipping out orders. We are working diligently to streamline our processes and ensure that such delays are minimized.
Once again, we apologize for the inconvenience, and we appreciate your patience as we work to resolve this issue.
The Team at New Directions Aromatics
Used to be a great comapny
Never shipped my order. Lied to me about when it would ship. I can’t get anyone to return my call
Let alone answer the phone. I do not have a refund and I am ready to file a fraud report. Been with this company for 20 years. I have never experienced anything like this. Someone needs to be fired.
23 oktober 2023
Review zonder uitnodiging
Antwoord van New Directions Aromatics
Dear Lisa,
We are truly sorry to hear about your recent experience with us. Please accept our sincere apologies for the inconvenience you have faced with your order and the lack of communication from our team. This is certainly not the level of service we strive to provide, especially to our long-term customers like you who have been with us for 20 years.
We recently transitioned to a new order management and warehouse management system with the intent of making the processes efficient, but as with any new system, we are facing some challenges. Hence, there are delays in shipping out orders. We are working diligently to streamline our processes and ensure that such delays are minimized.
We understand your frustration. We are also reviewing our customer service processes to ensure that our customers receive timely and helpful responses.
Your feedback is invaluable to us. Once again, we apologize for the inconvenience and appreciate your patience and understanding during this transition period.
The Team at New Directions Aromatics
High quality oils!
20 september 2023
What nerve
What nerve! I don’t even give you one star! It’s been exactly 4 weeks since I submitted my order online. Not only have I not received it yet, I have had zip communication from you regarding when I will! I called after a week and was told - with no apology - that it was going to be delayed possibly 2 1/2 due to some issue at your plant. I called twice last week requesting an update and have had NO RESPONSE! This is beyond bad service and completely unacceptable!
24 september 2023
Antwoord van New Directions Aromatics
Dear Barbara,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you are experiencing with your order. This is certainly not the level of service we aim to provide, and we understand how disappointing this must be for you.
We recently transitioned to a new order management and warehouse management system with the intent of making the processes efficient, but as with any new system, we are facing some challenges. Hence, there are delays in shipping out orders. We are working diligently to streamline our processes and ensure that such delays are minimized. We want to make this right and ensure you receive your order as soon as possible.
Your feedback is invaluable to us. Once again, we apologize for the inconvenience and appreciate your patience and understanding during this transition period.
The Team at New Directions Aromatics
A++++++
I have used this company for several years and they never let me down.
21 oktober 2023
Review zonder uitnodiging
A good company
They provide information, and descriptions and are courteous. Shipping is fairly quick.
16 september 2023
Great quality, SLOWWWW Shipping!
The quality and variety of the products are wonderful. However, this is not the company you order from when you need things right away, it takes WEEKS before they ship products out. They are often far behind on orders and offer no explanation or notification about shipping time during most of the year. Also once an order is placed, it can only be cancelled but nothing can be added (even though it is 2 weeks before they ship it out).
21 oktober 2023
Antwoord van New Directions Aromatics
Dear Jenise,
We sincerely apologize for not being able to ship your order in a timely manner. We understand that timely delivery is essential, and we regret any inconvenience.
We recently transitioned to a new system with the intent of making the processes efficient, but as with any new system, we are facing some challenges. Hence, there are some delays in shipping out orders. We are working diligently to streamline our processes and ensure that such delays are minimized.
Your feedback is invaluable to us. We hope you will give us another chance to serve you better in the future.
The Team at New Directions Aromatics
Website is a free tutorial!
My orders always arrive on time and well packaged. The products are high quality and as described on the website which has so much useful information. I find myself studying articles, product descriptions, and customer comments and learning so much.
21 september 2023
I have always had a great experience in…
I have always had a great experience in dealing with New Directions and remain pleased as a customer.
20 september 2023
we had to have some help with our…
we had to have some help with our order. the person that helped was really nice.and the oils are ordered i was really pleased with smelled great. thank you
20 september 2023
Unusually you have the products I need
Unusually you have the products I need. Fast shipping. Website easy to use
13 september 2023
Easy to navigate website with a great…
Easy to navigate website with a great selection of product quality products. Shipping was super quick.
20 september 2023
my recent experience has been very…
my recent experience has been very negative. I’m sad to say, and it is not the first time, but it is the first time that after a much delayed order with no result of receiving it and me having to inquire I heard back from I believe the CEO in a very general, I’m sure automated letter but still had no resolve. I do not have my product. It is holding up my business orders and I am currently seeking other viable vendors.
12 september 2023
Antwoord van New Directions Aromatics
Dear Rena,
We sincerely apologize for the delay you experienced with your orders. We understand that timely delivery is essential, and we regret any inconvenience.
Please know that your recent order was shipped out yesterday and it is on its way.
There have been some delays in processing the orders. We are working diligently to streamline our processes and ensure that such delays are minimized.
Your feedback is invaluable to us, and we appreciate your patience and understanding during this transition period. We hope you will give us another chance to serve you better in the future.
The Team at New Directions Aromatics
Great quality - Fast shipping!
I have always been pleased with the great quality of essential oils. I recommend New Directions to many fellow soap makers.
19 september 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.