Newegg Reviews 

horrible experience with Newegg.ca
they refused to refund money, that I have "bent the CPU socket pins" and that this was beyond warranty.
I have assembled many computers in the past years and I'm admin for a big company. and never had problems with CPU sockets. It's easy: You line up the 2 small protrusions on the socket with the 2 notches on the CPU, make sure the CPU lies nice and flat on the socket, and finally push the lever down gently and lock the CPU in place.
Ifyou want to buy , buy from other retailer online.(Amazon)

On Sat 13 JUne 202 purchased CIV 6 . The game downloads via STEAM The game would not run correctly Purchased the game from EPIC services and it runs fine. Called Newegg absoulity no refund. The game did not work. Horrible cus service

Horrible mail in rebates. 10 days from invoice date. messed up rebate website.

I'll never buy from newegg.ca again. Newegg.com is good though.

They lie about delivery times and their customer service sucks

Its been 18 days and my item got to the destination airport and stayed there. The UPS tracking is either fake or manipulated. Dont order from newegg.

I recently ordered a UPS from a merchant on the Newegg's Marketplace and I thought I had a good deal... It soon turned into such a nightmare I just don't know where to start from in explaining what happened after I placed my order. Well, I will try to give here the clearest desciption. First, the merchant shipped my parcel with Canada Post, wich forced me to pick it up at post office due to the Crown society decision not to deliver home ( whereas private courrier companies do it normally ) and since I have a heart failure condition, I had to pay a person to escort me there - after paying 31.99 $ in shipping fees! Now, once at home with my parcel I discovered that the merchant fobbed me with the old version of the UPS whereas the merchant on his Marketplace page put the picture of the NEW model to attract eventual purcahsers... This is defrauding people already! But to avoid all those troubles to ship back the unit I accepted a partial ( cheap one considering the dishonnest behaviour of the merchant! ) of 35.00$... But the refund never came! And newegg pretend that the fact I opened a dispute on PayPal website prevent them to issue the refund, which is totally false: I already been in that situation with another online seller and the money came right back! Needlees to say this is my last purchase either Newegg themselves on any merchant on their Marketplace. Never again!

Just like most of the other reviews, which I wish I read before giving these scammers my money. There are so many other companies out there that offer the same products, same pricing but way better service. They charged me right away but after 2 weeks, my order had not even left the warehouse. When I contacted them, they just said they have up to 15 days to deliver. I urge anyone reading this to not waist any of your money with these clowns.

Add another bad review, I've ordered sporadically in the past and had a good experience, this case I ordered a blade for Cricut maker from one of their vendors. Canadapost tracking came quick, showed that it was on it's way, great! After it was a week late and no tracking updates, I contacted the vendor "on holidays back in 3 weeks." Ok not happy, but middle of COVID lockdown, so I'll be patient. 30 days later, no delivery, contact customer service who says vendor needs to respond in 2 days. Never did, file a claim, am told vendor is out of business, but can't refund me because tracking shows it was shipped (even though it was 37 days late.) So I open a ticket/claim with Canadapost, a week later, they contact me to tell me it's lost and Sender needs to open a claim. Contact Newegg, no response, contact them again, get same canned response that nothing they can do because it's shipped and on it's way (even though I forwarded them the response from Canadapost.) What an absolute joke, I'm also an online ecom retailer, direct and 3rd party through another platform, my customers would have never been handled like this. Thankfully it was only $60, and now ordered somewhere else my 3 year old son just had to wait 2 months for me to make him a puzzle. I will never buy from Newegg again, and hope my credit merchant may take care of me with a chargeback claim.

14 days since I ordered a RAM. It is still at shanghai port. What are they doing with it. Must had ordered it from b&hphotovideo.

Je n’ai jamais fait affaire avec cette compagnie et il me harcèle pour m’envoyer un supposé smart phone pour la modique somme de 1$ J’ai tout de suite senti l’arnaque!

It’s been 15 since I placed my order, still hasn’t arrived...

never buy from them. Been waiting for a refund because of an article that did not arrive for a month when they said it would take only 1 week. The worst customer service and items. Never buy from them. 100% recommend BestBuy or Canada Computers for better support and has the same items. 0/10

Their prices for many of the products are not competitive at all. Most of them are at least 150% more expensive than on other sites. Do not resort to Newegg as the last option if you can not find the product you are looking for. It's not worth it, and you should wait it out and you can find a much cheaper alternative (Amazon, Canada Computers, Corsair...). Truly a mistake on me for purchasing from Newegg after I found out the products restocked on Amazon, spending $50 more. There are hardly any customer benefits. My issue could've been resolved with a price match, but they don't. Refunding is a hassle and for some reason, I don't get a full refund even though I chose the options with no fees. And if the package is lost in the mail, the loss is on you. Good luck with getting a refund. In conclusion, they just don't care about you nor the customer, which is an underestimated part of a tech company that should not be overlooked. TRUST ME. WHATEVER NEWEGG HAS, SOME OTHER PLACE WILL HAVE IT. DO NOT RESORT TO NEWEGG.

This place is a pile of s hit! Sh itty prices! Sh itty customer service! Sh itty stock to choose from etc.

I have to do my part to let people know about how terrible the customer service department at Newegg Canada is. Attempting to make on online order resulted in payment decline. Newegg told me to phone my credit card vendor which I did. My credit card vendor told me that there is no issue with my card, limit, or anything else and that they can see that for some reason Newegg isn't recognizing me as an authorized client. I re-ordered my items 5 different times, 4 with payment declines. For some reason the 5th attempt worked. Newegg customer service still tells me that the issue is with my vendor despite the fact that the 5th attempt worked. My Credit vendor 2 different times assures me that there is no problem with my card and that there is something wrong with Neweggs end.

Speaking to customer service has NO satisfactory answer to why this happened. They just keep saying to call my vendor. They clearly don't listen to me when I tell them that my vendor on 2 occasions said to call Newegg and that it isn't the Credit vendors fault.

Newegg has egg on its face for the cancellation of.my order. I have read the reviews of this seller (Canadian Outlet) so I'm not sure why Newegg still hosts this seller. Shame on you.

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I purchased an MSI gaming laptop during the black friday sale of 2018. From the instant I received it there just seemed to be problems that shouldnt affect a gaming PC. Slow boot times, seeming inability to deal with multiple processes at once, etc etc. I was taking my finals at university around the same time, and then off to the UK for a month for the holidays. By the time I returned and resettled the warranty seemed to have expired.

From the getgo the HDD in the laptop was faulty. Some issues subsided when I installed a SSD. They refused to refund me for the faulty part.

Now to this day I am still having issues a little more than a year later. When the PC is plugged in it throttles the CPU causing latency to increase and games to crash. The graphics chips seem to be at constant odds with one another.

All newegg would do would redirect me to MSI - who werent helpful either and Ive left a similarly poor review with them as well. MSI offered to assess it for a fee despite constant faults from the start.
Now I have built PC's and can usually fix most of the issues I come across, but this is seemingly impossible and Im less than impressed with neweggs customer service involving this issue since I was experiencing problems from the start.

Newegg used to be good, they were by far my go to for computer parts online.

Over the last few years they've gotten worse and worse. I had a poor experience with a defective monitor that I had to RMA, rather than ship it back to newegg at my own expense.

However my most recent experience was by far ridiculous. I ordered some replacement parts for a server at work. We waited 10 days, and the seller still hadn't shipped. I contacted the seller, and no response for several more days. One look at the seller profile, and a ton of 1 star reviews for not shipping orders to customers.

I contacted newegg support, reported the seller, and obtained (after much hand wringing from newegg) a refund. Finally.

I go to look up the seller, and they're still selling parts on the Newegg site, parts that will never get shipped and likely don't exist.

System locked me out of cancelling the order. Then they took over 2 weeks to ship and deliver. Then refused to let me return it, told me that there was no way they could even exchange it. Followed up a day later and said I could return it I didn't open it like the previous rep told me to do to. Then repeatedly tried to get me to accept fault.

I recently purchased GiftCards through a marketplace of over $1,000 in credits. I made the purchase and my account was suspended right away for verification issues. A week later, I asked for an update and my account couldn't be unlocked. Including the loss of my Newegg Points and my account of a valued customer for a couple of years, I lost hundreds of dollars on the gift cards. I asked and chatted with no avail. The giftcard balances were not going to be returned to me and no information was disclosed to me due to "Security Reasons". Instead they suggested I make a new account and repurchase the items TO MY OWN ACCORD after being out of $1,000 in gift cards. I'm beyond livid and angry with not only the support, but the Webstore as a whole. I'll be deferring anyone from using Newegg from now on and will continue to give bad ratings.