We required some parts for our Tilt & Slide doors, phoned New Wave Doors office at Bristol and spoke to Claire, she gave us a brilliant service and it was all sorted within minutes, she new exactly... Toon meer
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Lees wat reviewers zeggen
Outstanding customer service. Six years after installantion, I had a problem with my Wave Doors, the door was fixed on the day I reported it. Fabulous service
Great doors, when they work. Fitted in during Q4 2024 but 3 weeks ago they no longer open. New Waves attitude appears to be one of total indifference, they just do not care. After several phonecalls... Toon meer
I purchased 2 sets of 3m swing and slide aluminium bi-fold doors from New Wave in 2021. Delivery was great and they arrived when expected. I installed them myself and they are still a talking point... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Contactgegevens
18 Clothier Road, BS4 5PS, Brislington, Verenigd Koninkrijk
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4,5
Uitstekend
583 reviews
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Great company
Great company. Innovative design doors that are reliable and well made. Fantastic customer service. Excellent installation team. Brilliant after sales support.
21 augustus 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Dear Cody
Thank you for the fantastic review - we’re really pleased to hear that the design, build quality, and service all hit the mark for you.
It’s great to know you were looked after from installation through to aftercare. That full-circle support is exactly what we aim to deliver.
Kind Regards
Customer Service Team
Wonderful experience video call to help…
Wonderful experience video call to help me measure correctly. 2 great guys installed them expertly.
Really love them so does everyone
Highly recommended
24 juli 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Dear Jason
Thank you for the great review - it’s brilliant to hear that the video call made a real difference and helped get everything measured correctly.
We’re so pleased you’re happy with the installation and that your doors are getting such a positive reaction all round. Your recommendation means a lot.
Kind Regards
Customer Service Team
How it should be done
I was having a nightmare with the builder and building control. I needed an external door that looked good and met all the building regulations so that the building inspector would sign it off. The builder wanted to do whatever was easiest for him. I found New Wave Doors online who from the very start of registering my enquiry to placing my order was just a great experience. All of my technical enquiries were answered and communication was first class. Its early days yet and my door is yet to go into production but given the service to date I have no doubt everything will be fine. Thank you Zoe at New Wave for solving what was becoming a bit of a nightmare. Much appreciated Martin
4 december 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Dear Martin
Thank you for taking the time to share your experience - it’s great to hear how much of a difference the team made during what was clearly a stressful time.
Situations like yours are exactly why we have our Order Verification Team in place. Building projects don’t always go to plan, and we’re here to help guide customers through the technicalities and red tape to ensure everything runs as smoothly as possible.
Wishing you a great Christmas & Happy New Year from everyone here.
All The Best
Team New Wave Doors
Replacement Parts
My new wave windows were installed in 2015. 10 years on some parts of the mechanism have worn. New Wave have been very helpful with providing replacement parts. Thank you.
26 november 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Dear Rosalind
Thank you for your review - it’s great to hear your new Wave Doors are still going strong after 10 years.
We’re glad the team could help with the replacement parts and keep everything working as it should.
Let us know if you need anything else.
Kind Regards
Customer Service Team
Excellent service
Customer service very good all the way through the process of ordering to installation. Great communication.
We have had a couple of minor issues with the doors but the after sales service has been great and all issues have been rectified in a timely and efficient manner.
Doors are well constructed and are a dream to open and close.
6 augustus 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Dear David
Thank you for the great review - we're really pleased to hear that you found the whole process smooth and well communicated.
It's also good to know our after sales team were able to step in quickly when needed. We're proud of the build quality and usability of our doors, so it's great to hear you're enjoying them.
Kind Regards
Customer Service Team
Stunning Doors
Helpful team from placing the initial order through to installation.
Very happy with our doors they are a very attractive feature in our extension.
31 oktober 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Dear Private
Thank you for the kind review - we’re so pleased to hear you're happy with how everything turned out.
It's great to know your doors have become a standout feature in your extension, and that the team made the whole process feel smooth from start to finish.
Kind Regards
Customer Service Team
They are honest,helpful
15 oktober 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Dear Marcel
Thank you for the kind words - it means a lot to be recognised for honesty and helpfulness. That’s exactly how we aim to treat every customer.
We really appreciate the review!
Kind Regards
Customer Service Team
From initial contact through the survey…
From initial contact through the survey and the delivery and installation of my new wave doors I can only praise them and in particular their fitters were most helpful. I am delighted with the installation and the quality of the doors and cannot recommend them highly enough.
9 oktober 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Hi Denis,
Thank you for your kind words - we’re so pleased to hear you’re delighted with your New Wave Doors and the service you received throughout.
It’s great to know the whole process - from survey to installation - went smoothly and that our fitters made a positive impression. Your recommendation means a great deal to us.
Best Regards
Customer Service Team
New Wave Doors, quality of service, workmanship and attention to detail.
We were very impressed by the quality of New Wave Doors. We saw their bi-folding doors at an exhibition and were immediately impressed by the design and workmanship that went into making the doors. Also the staff were very attentive and answered all our questions. Based on this impression we chose have our doors made by this company. The doors have been recently fitted in our house and we have to honestly say that it more than fulfills our expectations. Also full marks to the staff who came to install the doors as we found them to be very polite and professional; and they made sure that we understood how it all worked.
So all in all full marks to New Wave Doors and hope their business grows from strength to strength. Also we would like to especially mention Claire who was constantly there to answer all our queries and helped us through the whole process of planning, designing and ordering.
22 oktober 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Hi Shomi
Thank you for your wonderful review - we’re so pleased that your experience with New Wave Doors lived up to the expectations set at the exhibition.
It’s fantastic to hear that our product design, craftsmanship and service made a strong impression - and that Claire and the installation team were there every step of the way to support and guide you. We’re delighted your new doors have exceeded expectations and we truly appreciate your kind words.
Best Regards
Customer Service Team
My Dreams was made by New wave Doors.
Claire, Hayleigh and all the staff, incuding the 2 lovly fitter men, have shown nothing but the best customer service of a high standard from start to finish. With a lovely bubbly personality. Claire catered for all my needs, with help every step of the way, any question I had she met them all. I can not thank the whole team enought for making my dream door come to reality. Thanks Thanks Thanks.
16 oktober 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Hi Orphia,
Thank you so much for your lovely review - it’s wonderful to hear how Claire, Hayleigh and the whole team helped bring your dream door to life.
We’re delighted the service stood out from start to finish - and we’ll make sure your kind words are shared with everyone involved, especially Claire and the fitters. It means a lot to know we met your needs every step of the way.
Best Regards
Customer Service Team
Great customer service from New Wave…
Great customer service from New Wave Doors throughout.
14 oktober 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Hi Flynn Joiners Limited,
Thank you for the great review - we really appreciate your kind words about the customer service you received throughout.
It’s always a pleasure to work with professionals who value quality and service, and we’re glad we could support your project from start to finish.
Best Regards
Customer Service Team
This is a good company and product.
The technology is first rate and the sales team are knowledgeable and thoughtful.
The main issue we faced was the refusal to come and measure up for the doors. In the end we had to pay for someone else to measure up as our builder would not take responsibility for it.
There was a regrettable error by the company that lead to the wrong sizes being used so the doors would not fit. New Wave took responsibility for the error and worked with us and the builder to resolve the issue to our satisfaction. It took a while.
The fitting to a re worked opening went without a hitch and the doors work really well. They make the kitchen a beautiful light space.
14 augustus 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Hi Jo,
Thank you for taking the time to leave such a balanced and thoughtful review. We’re really pleased to hear that you were impressed with the technology and found our sales team knowledgeable and supportive.
We appreciate your patience while we worked through the sizing issue. While there was an unfortunate discrepancy, we're glad we could collaborate with you and your builder to get everything resolved smoothly. It’s great to know the doors are now in and working beautifully - bringing light, space and ease of use into your home, exactly as the product is designed to do.
Best Regards
The Customer Service Team
Amazing doors!!
We had a 3 door unit fitted and it has transformed the way the space is used in the house . The design of the door allows full access and views in to the garden . The other feature of the design allows the main door to be open, with the other 2 doors being slid apart just enough to allow the dog to go in and out but keep the outside weather at bay !!
20 juni 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Hi Leigh,
Thank you for your fantastic review! We’re so pleased to hear how much your 3-door unit has transformed your living space and how you're enjoying the full access and garden views it provides. That’s exactly what the product is designed for, so it’s great to hear it’s delivering on that promise.
We really appreciate you sharing your experience, and we’re here if you ever need us again in future.
Best Regards
The Customer Service Team
Great product & customer service
We love our New Wave Doors. They’re over 10 years old and still look fab. Excellent customer service from the team with sourcing a replacement part.
30 september 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Dear Dan
Thank you for the great review - it’s fantastic to hear that your New Wave Doors still look fab after more than a decade! Longevity and lasting quality are exactly what we set out to deliver.
Thanks again for your kind words.
Kind Regards
Customer Service Team
Really friendly call
Really friendly call, they listened to my query and understood the issue. They have great technical knowledge and solved my problem straight away with no fuss - Highly recommended. Alan - Nottingham
25 september 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Dear Alan
Thank you for the great review. We’re really pleased to hear that your call was handled so smoothly and that the team were able to resolve things quickly and without any fuss.
It’s always good to know our technical support is making a difference - your recommendation is much appreciated!
Kind Regards
Customer Service Team
Our Beautiful New Wave Doors
We first found New Wave a couple of years ago and went along to their factory and warehouse to view their doors, we loved the concept and the quality of their doors, we thought they were such a better option to bi-fold doors, we were of the mid that when we were going to replace our existing doors these were the only doors we were going to buy.
Communication was great, arrived on time, respectfully cleared the area and installed the new doors very efficiently and professionally, Mark and James were a great team, they cleaned up as they went along, once installed they gave a full demonstration leaving us with a beautiful well finished new door, we are delighted and would highly recommend New Wave!
11 september 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Dear Craig
Thank you for such a detailed and generous review. It’s fantastic to hear that your visit to our factory helped you feel confident in both the concept and quality of our doors - and we’re thrilled you chose New Wave when the time came to upgrade.
Mark and James will be especially pleased to hear your kind words. We’re glad the whole experience, from communication to installation, left you delighted.
Your recommendation means a great deal - thank you again for your support.
Kind Regards
Customer Service Team
A fantastic service from a great customer service team.
We have had our tilt slide doors for 8 years and they have been fantastic.
Due to recent high winds the door retention bar broke free (our fault for not securing the door).
Thankfully the team at New Wave managed to find us the replacement part in their old stock and have very kindly dispatched one to us free of charge.
Brilliant service and thank you.
David Tinker, Wirral.
17 september 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Dear David
Thank you for such a thoughtful review. It’s brilliant to hear that your doors have served you well for 8 years - and even better to know we could step in when you needed a hand.
We’re really pleased the team was able to track down the part and get it to you quickly. We always try to keep past customers supported, even many years down the line.
Thanks again for your kind words and continued support.
Kind Regards
Customer Service Team
They were all so helpful from day 1.
They were all so helpful from day 1.
Great customer service, always available and very straight forward.
The whole family (yes they all work together) have been amazing, this company know their stuff and communicate between themselves and the customer.
Would highly recommend!!
10 september 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Hi Nicola,
Thank you so much for your kind words! We’re so pleased to hear that you felt supported from day one - and that our family-run approach really came through.
It means a lot to know you found our service straightforward and reliable, and we’re thrilled the whole team made a great impression. Communication and care are at the heart of everything we do, so your feedback truly means the world.
Thank you again for the recommendation — we’re always here if you need anything in future.
Best Wishes
The Customer Service Team
Exceptional service and continuous product development.
I began a project with New Wave back in 2019. The doors arrived on time a perfectly sized as per the order details. There were plenty of options including: the colour, glazing spec, and integral blinds to chose from. Installation services are provided if needs be and the team were contactable throughout.
The windows have now been installed for around 5 years. I have been back to the business again this year for another purchase and once again the service was exceptional.
If you are looking for a new bifold, French door or patio sliding door… Check these guys out first. Their product gets better all the time with new features and continuous development from the design engineering team.
Outstanding.
1 augustus 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Hi Sam,
Thank you so much for your outstanding review and for returning to us after five years – it’s always a pleasure to welcome back familiar faces.
We’re delighted to hear that both your original project in 2019 and your recent experience were marked by exceptional service. It’s great to know you appreciated the customisation options and our team’s ongoing support throughout.
Your recognition of our continued product development means a lot. Our design engineering team is constantly working to evolve and improve the system, so your comments are incredibly rewarding for them to hear.
Thanks again for your kind recommendation – and if you ever need anything in future, we’ll be here.
Best Regards
The Customer Service Team
Customer service update
We did have some initial problems contacting New Wave Doors about a pane of glass that shattered spontaneously. They were very apologetic for the delay. I am pleased to say that they went on to put everything right and when they came to replace the glass they gave our doors a thorough check over to make up for any inconvenience to us. Thank you for putting everything right Claire.
31 augustus 2025
Review zonder uitnodiging
Antwoord van New Wave Doors
Dear JM,
We sincerely apologise for this experience. We have recently been experiencing issues with our service request form, which unfortunately caused a delay in us receiving your details. We have since been in touch and are now working with you towards a resolution.
Thank you for your patience and understanding.
Best regards,
Customer Service Team
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