nirantahotels.com Reviews 3

i tried to ask about which of the 2 hotels are best suited for my flights. All i got was a price quote immediately but no answer after 4 inqueries. seems like all they care is money. zero cutomser service.

Really bad place, given the monopoly they have on transit availability at Mumbai airport - an airport with absurdly tight controls. I arrived after a long period without sleep, and it took ages to get me booked into my room. There seemed to be a hold-up at the desk, as the four members of staff had to be involved in booking in the one person before me in the queue. Then, when I finally managed to be directed to my room, the staff member who accompanied me didn't want to leave and allow me to get some sleep. Once I managed to make clear to him that I needed sleep more than the many hotel services he seemed keen to sell me, I lay down, and began drifting off, only for the phone to ring, and a voice greet me at the other end inquiring whether I wanted spa or massage services.
Fully awake by this point, I decided to go out to get something to eat first, then sleep. You have to apply for an airport 'gate' card to leave and re-enter the airport. A staff member delegated this to a 'trainee', who simply ignored me to attend to somebody else, and so left me, bleary-eyed and hungry, standing in a confused state, watching a flurry of activity behind the counter, unsure whether any of this related to my request for a gate card. After half an hour watching this manic activity, it occurred to me that none of it was undertaken on my behalf, and I had to go through the procedure of requesting a gate card again, repeating all the administrative and personal information that is required to receive one in this admin-heavy environment.
On my return, I finally managed to catch some sleep, but the cells 'guests' are placed in are so piled on top of one another, that noise from other residents is a real problem, and the rooms do not seem insulated to take care of this: I could hear my upstairs neighbour turning in bed!
When leaving to catch my flight, I requested the receipt that I had been refused when booking in and paying, on account of some obscure problem or other. I need the receipt to claim the stay on expenses from my employer. On checking out, it seems there was another issue with providing a receipt, this time - so a staff member informed me - the system was down, so they could not print one, though it seemed odd to hear this, as the three other members of staff on duty were busy booking in one person at the counter using a system that seemed anything but 'down'. I was promised to have a receipt sent on to me. It may hardly be a surprise to the reader to hear that I am still waiting for my receipt, and that requests for it to be sent, as promised, have so far received one response - 'sure, sir' - but, regrettably, no receipt.
In sum, a total bunch of clowns, who do not deserve the right to print money that they have, given that they are a transit hotel monopoly. Perhaps some competition would keep them on their toes: who knows?