Nmj Motorhouse Reviews 

initially very pleased with the purchase of my 65 Plate Mini @ 15400 Mls. The vehicle came with a TLC pack which covers all the costs of servicing which was a bonus. 2 days after getting to grips with the onboard computer it became apparent the car was overdue a service. Mini stipulate 2 years or 20000Mls. Which ever comes first This means the car is 18mths overdue its 1st service and was also overdue by 6 mths for a brake fluid change. Contacted dealer who told me as it had a TLC pack they decided not to service the car. The had also decided to not tell me prior to purchasing and collecting the car NMJ should have got the vehicle serviced at a Mini dealership before i collected the vehicle as they would have not incurred any costs whatso ever. Taken the car for its service today for Mini dealership to tell me it has 3 outstanding manufacturer recalls which need resolving and i am now without a car for a couple of days and have had the car less than 3 weeks.
I don't believe they intentionally set out to deceive, they just aren't as professional as they advertise.
Also sold me gap insurance on day of collection and industry regulations require them to give you the cost and allow 2 days to decide so you can compare prices. DO NOT PURCHASE from this dealership. I got it for £130 rather than £360 through a money expert site.
£15000 for a car 18mths overdue a service - 6 mths overdue brake fluid change and x 3 outstanding recalls.
Think about it!

We’ve been there on friday, Joe was very helpful with us, I was confused which car I want , but he was really peacefull.
I can recommend for everyone who like to buy they excellent car, this is the second time O bought the car excellent service good quality car.

The Good
Quite a large selection of cars.

Staff friendly and polite. Didn’t find them over-pushy which was nice for a used car dealer.

Test drive was good and over a variety of roads. Salesman very knowledgeable about the model. A couple of issues which I pointed out were rectified when I collected the car a week later.

The sales process was pretty straight forward and handled quickly and efficiently.

The not so good

NMJ website gets you to put in loads of details about your trade in car so they can give you an estimated online quote prior to visiting. Did all that but no quote. Got a phone call 4 days later asking whether I was still interested in the car. I said I was still waiting for the trade in value. Salesman said if I want a quote, go on ‘We Buy Any Car’ and NMJ will be at least that figure. So looks like the offer of an online quote is misleading.

Very vague when questioned about the aftermarket warranty. No small print to look through, just the glossy A4 leaflet which did not have prices on it. £899 for 2 years or £599 for 1 year I was verbally told. I suspect it was made up on the spot a varies from customer to customer. Through my own digging, found out that it is with a company called AutoProtect. The internet reviews on this company are awful. Many people left with the cost of the repair + the original £899 for the policy. When I told them I no longer wished to take the policy out, I was told that AutoProtect merely administer the policy but it is owned and controlled by NMJ. Not sure what that really meant, but hundreds of poor reviews meant I cancelled it anyway.

See reviews by searching goggle for
money saving expert autoprotect

Admin fee of £189. Was told that it was for background checks and insurance against car being lost stolen etc. Pretty comparable with most car supermarkets I guess, but I don’t understand why it should rocket up to £399 if the car is financed through your own company rather than NMJ. Surely the lost / stolen insurance would be exactly the same.

Trade in values are rock bottom. They pick holes in everything to drive the value down. 3 stone chips on the bonnet meant they called my car average even though I had it valued at 2 other dealers that day who both said it was in excellent condition. I was offered the same as We Buy Any Car.

After leaving deposit on car, you are given paperwork telling you what to do next. One piece of paper says pay balance by bank transfer, credit card, debit card or cash. Even though it said this, I was told cards and cash would be refused.

Had the usual GAP insurance, Paint protection, Warranty sales pitch that you’d expect at any car dealer. From experience, you can buy all of these things separately on the internet afterwards, for a fraction of the price. Spend a few minutes on google and compare for yourself.

Upon car collection, they put the keyboard in front of you and ask you to type a few words about the service. They then photograph you getting into the car. What they don’t tell you is that the whole thing is put on their website.
Overall, I would but here again, but my advice, expect rock bottom trade in value and avoid all the very expensive extras.

I purchased a BMW X5 from NMJ Motorhouse I'm very pleased and happy with it.
I dealt with Adam and I must say he was very knowledgable, polite and helpful.
Going on my experience I would recommend this company to anyone who is looking to buy another car.

Another Vehicle purchased from NMJ , My family have bought 5 cars in the last two years and have had Absolutely first class service every time . A very professional company with exceptional salesmen , thoroughly looked after and outstanding service from start to finish . I would highly recommend this company if your looking for a new vehicle ,
Thanks to all at NMJ see you in the future
5 ***** from me .

Iain Jarrett