Northern Reviews 

Boarded the train at Ben Rhydding and went to Leeds. Found the gap between the platform and train as dangerous. Also, the seats on the train are very small and we're not big people. Train back from Leeds was confusing as everyone boarded the wrong train, even after I had asked the staff who told me that this was the train back to Ben Rhydding.

This company needs to spend some time training staff to not be so selfish and ignorant. Spent 10 mins stood up because the conductor was incapable of issuing a ticket. She was sat down with her legs right across the aisle, preventing the catering trolley from getting past and thus trapping myself. She was aware myself and the trolley were there, but was clearly too selfish to have any respect for the passengers.

I would give it one star if I could it is a really rubbish service trains are always late always mucky and staff look miserable you really need to do better

Managed to get an earlier train from Manchester Airport (10.04am) due to my flight landing early. I thought this would be beneficial for me and the trainline as there were not too many people waiting to get aboard. There wasn't a single other person in the carage and I have just been charged £29 (the cost of my original return ticket) to get to Lancaster.
Stopped at Manchester Picadilli and only 6 people in the carriage. 7 reserved seats still unoccupied. I think the charge was unnecessary.
At Oxford Road, one passenger joined the carriage.
I don't think this is good customer service and I think that staff should have some flexibility for such situations.

Tom who was the trains ticket guy,Wigan to Bolton he was a delight today helping me on the train with my pugs as they used a pram. Making the trip to vets very helpful. His customer service was over and beyond thank you too Emma x

Absolute disgrace. Staff misconduct, "parenting advice," and fake fines targeting college students.
My 16-year-old daughter was issued a £100 penalty fare for "No Ticket," which is a blatant, barefaced lie. She was in possession of a ticket. She only recently started commuting independently a few months ago to get to college and is still learning how to navigate the network. If she bought a child ticket by mistake, the paperwork should reflect an incorrect fare class or an underpayment. Writing "No Ticket" means the inspector completely falsified the document just to make a teenager look like a criminal.
Worse still, when I called customer service to contest this unfair treatment of a minor, I spoke to an agent named Alex ,Alex told me that because she is 16, she is "classed as an adult" and should be calling herself. He then had the absolute audacity to give me unsolicited parenting advice, lecturing me that I should be making my daughter call them to sort out the fine instead of doing it for her.
Who the hell is a train company phone agent to tell me how to parent my daughter? And why would a 16-year-old school kid handle a financial dispute when the money is coming directly out of my pocket, not hers?
Under UK law (Children Act 1989), a person under 18 is legally a child. As her parent, I hold full parental responsibility and hold the wallet. The rail network does not get to legally redefine a child as an adult just because their greedy corporate pricing structure starts squeezing adult fares out of 16-year-olds.
Alex was hostile, condescending, and actively obstructed a parent trying to protect their child from a corporate scam. I will not be paying a single penny of this fraudulent fine. I expect a senior manager to pull the call logs from today, review Alex's severe misconduct, and cancel this factually incorrect penalty immediately

Cancelled every train from 0600 to 0700 to preston from layton ans blackpool.
No rail replacement.

Genuinly gotta be the most useless company going. Constantly delaying sometimes the next 4 hours worth of trains. As a young girl working in Manchester city centre you honestly need to do better. For the prices you charge your tickets at it’s a joke. Do better honestly

Over 5 days from Thursday to Monday my tickets were checked seven times but not ONCE was I asked to see my railcard that offers 1/3 discount on tickets, though 2 were on ScotRail from Carlisle to Dumfries whilst the rest were on Northern trains in the North East and begs the question what’s the point in buying This company is wide open to fare dodgers and is costing tax payers money as Northern are under public ownership I believe.The rolling stock is ancient though cleanliness seems to have improved but still 2 carriages are insufficient on the east coast line between Middlesbrough / Newcastle. & between Newcastle and Carlisle .People buying paper tickets from machines run little risk of being found out whilst us other passengers pay £35 pa for the privilege of getting discounts on tickets. !!!!!

Last night there was a platform change at Oxford Rd to Lime St
We were travelling with my elderly mother who is visually impaired and has difficulty walking. I can’t thank the staff enough at how they all handled the situation as we had to go to platform 3 from 5 immediately. The train waited for us as we got the lift and subway as fast as we could. They empathy, professionalism and compassion was truly appreciated and saved our night out to the orchestra from being a disaster! Thank you to all the staff at Oxford Rd and on the train to Warrington - you were all amazing!!

Delay repay is a total scam.
Train delayed for around 1 hour on 6th October and declined my claim and appeal without even giving me the chance to show the screenshots and confirmation of train delays.

Delay Repay and the Complaints email address decided to forward me my original enquiry - nothing else in their email. Clearly, this issue has not been resolved or even properly investigated.

And my claim? Under their own policy, I am entitled to £8.50.

Northern keep promising on the train intercom and station speakers. You've made a unilateral offer and have breached your own T&Cs for legitimate claims.

If I could give 0 i would. 4 trains delayed in 4 days, late to my new job twice, late home twice,the refund and claims is done through 2-3 apps. Truly an evil company. Avoid if possible

Train had a blocked toilet and urine and whatever else was flowing down the carriage. Complained and was assured it was being dealt with by a supervisor. The supervisor cut me off after I had waited twenty minutes for them. Promised a complementary ticket, but this, like the supervisor's return call never materialised. Shocking company that offers terrible service.

Travelled from Rochdale to Leeds 32 miles. In total the journey from my front door, not just on the trains incidentally (which took 1 hour) metro tram too, took 2 hours. 2 hours to travel 32 miles. I haven't used the trains for some time. But in what universe is it better to use public transport. Also how many people do they employ to check the tickets and stand around. Omg the tickets must have been checked 6 times even though it was barrier entry/exit. Are they all, just trying to keep themselves in a job? Never again. It was like the slow boat to China. Next time, I'll just drive, and it will be far cheaper too.

My Son had a train booked from Halifax to Manchester Victoria to link with a train to Bristol from Manchester Picadilly. He was travelling alone, had upgraded to 1st class and had his travel plan organised and sorted.
I took him to Halifax station for his 08.45am train which, as we arrived, his Train App advised the train was delayed, initially by a few minutes, then 2 more, then 2 more so we made a decision to drive to Manchester Picadilly as Google Maps said we could manage it by 9.45am, his train was departing at 10.03am. Glad we did as last time he checked his 8.45am Halifax train was delayed till 9.20am.
We live in a modern country but can't seem to run buses, trains on time or to schedule.
I think it's an absolute disgrace that the public can't trust our travel operators to get them where they need to be on time and in time.
It happens regularly on the trains with them being late or simply cancelled.
Shoddy and unprofessional service which is a total inconvenience.
My 20 minute round trip to drop my son turned into a 3 hour journey, about 80 miles and and extra £35 in petrol.
Just because a train can't be on time.

I wish I had read the the mass of negative reviews of passengers who have been unsuccessful in claiming delay pay, before wasting my time with my claim. I submitted all the details of my delay, including a screenshot of my ticket. My claim was turned down and any, it seems, any further submission is not allowed.

On arrived at stockport station and realising I had miss place one of my bags. The station staff were especially helpful. They were kind and considerate particularly a lady platform guard and a college who name was colline. I thank them most sincere. I will not forget how considerate they were, thank you.

My passwork wasn't working it keeps saying 'check details'. But I've now changed my password several times but I can't log in. The app is horrendously slow and I need to book several tickets.
I spoke to the online chat they said to ring the websales. Websales were asking what my account was and what is my trainline account?? He didn't understand me and then transferred my to general enquiries. General enquires said it wasn't them and put me on hold for 10 minutes.
Tried to contact on whatsapp, it's a useless ai loop. Contacted on the web form, fb and instagram and no luck. Still locked out of my account and I have several tickets on there. I just get told to do the useless 'reset password loop'.
I also tried on bing and it told me my account was now temporarily locked out due to spam. Great! No access to the tickets or the ability to purchase one and no help from a human!

got charged 16 quid for a ONE WAY from manchester to southport OFF PEAK BTW. the website advertises as much cheaper. the cherry on top you ask? i got harassed by a man on the train that i paid 16 POUNDS for. genuinely thought i was gonna get punched. you’ve really outdone yourself this time northern rail. PS want that 16 back cos your service is not even worth a quarter of that. thanks for nothing.

As a Greater Manchester resident with a TfGM Conscessionary Travel pass for my epilepsy, I frequently struggle with Northern. This morning, on my way to work, there was no attendee at the departure station, who normally provides me with a conscessionary ticket on view of my pass before 9:30am. As they were not there today, I attempted to purchase my ticket using the Northern app. There is no option for this ticket on the app. I have previously been told off for being in this situation and purchasing a disabled person's rail ticket (which is actually more expensive, may I say), so today I chose the child's option, as this is the same cost as the concessionary. No conductor came along our (very cramped) carriage this morning, so sure enough, on my arrival at Salford Crescent, I was once again scolded for buying a ticket. I explained my difficulty and was treated as though I was lying (for the sake of just £2.65!) . I explained there was no staff to sell me a ticket and there is no option for my pass on the app. This went straight over their heads and this is yet another example of their improficiency and lack of training. This is happening multiple times and nothing is ever done to rectify it. The embarrassment I have to go through with Northern because of my disability is nothing short of humiliating and unfair. The sooner I am no longer dependant on this shabby company, the better!