Northwesttradecentre Lancaster Reviews 

Stuart was helpful and the whole process was easy

Jake was clear and helpful. Deal I wanted was sorted quickly and efficiently. Test drive was easy to sort. Would recommend

Great service from Jake. Brilliant communication and answered all questions.

Keiran and Jake were very helpful with the purchase of a second hand car, no issues at all

Stuart served me. Lovely customer service. Very informative.

Took my daughter there as she was looking to buy her first “proper” car for herself, she test drove a couple and chose to spend £9000 on a Nissan Pulsar, so not the cheapest car on the lot but she loved it. The first thing to mention is that you will not pay the price you see on the car as they add a few hundred pounds on as they apply an admin fee which they claim covers staff wages etc., the second thing to mention is that they really try to push you into buying their warranty and treatment packages. We agreed to buy the car but wanted to check other finance options before committing to theirs so offered to leave a deposit, initially they wanted a £1000 which seemed a lot (especially as I had enquired previously and been told they £250 would reserve a vehicle) but agreed on leaving £200 as we would let them know within 24 hours whether we be using their finance or not. As it happened we went for lunch and checked other options and the rates were similar, so for ease we decided to use their finance and went straight back to the dealership, completed the paperwork and the deal. My daughter was excited to get the car and wanted to collect a.s.a.p but they said they needed 7-10 days to prep the car so we agreed to collect it the following Saturday. On Friday we were told the car wouldn’t be ready so moved the collection date back to Tuesday afternoon to work around our shift patterns. On Tuesday morning we were told the alloys hadn’t been sprayed but it was going to be done that day, so we agreed to pick it up at 10.00am on Wednesday morning instead when everything would be done. We live an hour away from the dealership and on the down, she noticed she had a text from the sales guy the night before sent at 6.30pm to say, the car had not been valeted and wouldn’t be ready until 3.00pm but at that time we were already over halfway into the journey so decided to continue as it would have been over another week before our shifts aligned and we would have been able to collect the car. My daughter tried to ring the sales person but he didn’t answer. When we arrived we said we would take the car without the valet and suggested they could give us something towards us getting a valet ourselves only to be told that the car wasn’t there it was still at the sprayers waiting for the paint to dry, so it seems they had lied to us previously. We were told the car wouldn’t be ready until 3pm that day, obviously we weren’t happy and I couldn’t go back later as I was at work. After a phone call by “the boss” we were told they could get the car back by 1pm, so my daughter decided to wait because she didn’t want to have to go back again. The boss said as compensation he would fill the petrol tank, but I said the petrol tank was nearly full on the test drive (the sales guy had made a point of this when showing the car), so maybe he could give £50 instead and he said “I’ll see what I can do”. At that point I had to leave for work so dropped my daughter in Morecambe so she could kill some time until the car was ready. In the end it was after 3pm before my daughter was able to drive away, she didn’t get any petrol money as offered (maybe because I wasn’t there to support her) and the tank was only half full (maybe they had been using it as a run around ??) and the tyre pressure warning lights were on!!, so what should have been a wonderful, exciting experience left her feeling flat and stressed, so, “NO” we would not recommend these dealers

Jake and kieran were fantastic and extremely helpful with helping us buy our new car.

Jake and Kieran amazing customer service

The experience was friendly and helpful would recommend Jake and Keiran

Nathan was great from start to finish car was delivered the day after purchase to the highlands highly recommend

Picked up my 2020 Vauxhall Corsa today! So so please with the experience My salesperson today! It was my first car and I’ve never done this before and Jamie made it so easy. Thanks Again guys

Really happy with my New Mini Convertible! Looks much better than I thought it would. Dealt with Jamie, really pleasant and helpful. He was very easy to deal with and was happy to answer any questions I had. Bought it blind online and he did me a walk around Video. Lovely car and great customer service from Jamie. Over the Moon.
Well done Jamie and Team x

Stuart was both helpful and enthusiastic from start to finish, and patiently answered any questions I had from choosing the vehicle to picking it up.
Thank you!

We purchased a car back in February - the customer service was horrendous! We agreed the purchase on the condition the car came with a fresh service and MOT and of course we were eager to pick it up. Once the payment had cleared we constantly had to chase them to agree a date to pick the car up and kept being told the cars not ready sorry the guy Is new he shouldn’t of said this or said that ring back tomorrow so we would ring the next day to be told it’s his day off today we will call you to not receive a call this was going on for over 10 days. We eventually got told the car was in the body shop having paint work done it would be back the Monday morning of the following week so we agreed to collect it the Tuesday and rearranged work and arranged a lift as we live an hour away. When we got there to pick the car up we were told it had only come back that morning as it had failed it’s MOT and the car was up on the ramp and it needed to be polished could we wait. I explained I had to get home to pick the children up from school we had agreed a day and we told them the time we would get there and was told ‘you might have to go and come back another day’ when we were stood there with no way home. He then proceeded to tell us the valeters were in a huff because they had to move all the cars out to get ours out and continued to say you won’t have time to check the car over but once your home if anything is wrong with it just give us a call; I voiced my concerns over this stating I had read elsewhere they had a reputation for not being interested once people had left the forecourt in which his reply was to slate previous customers to us and tell us of things where the ‘customers had been the problem’ - I was very concerned as one of the calls he was relaying to us was actually me! Anyway the car eventually comes out and straight away I notice paint damage which sprung alarms as we were told it had been in the body shop having the paint work done. Once home we checked the car over and rung up with our concerns over all the issues with the paint work and an issue with the window not closing properly - they agreed to take the car back in for it to be resolved. This again took a long process back and to before a day was agreed, we were told the car would be picked up the Monday but a time couldn’t be given and as we had work we asked to take it down the Sunday and this was agreed. When we got there we were given a ‘courtesy car’ an experience I had never had previously and would never want again! We had two young children with us and the car we were given was horrendous! It was cold and wet and the car had no heating system and the condensation was awful! We were driving down the motorway and couldn’t see a thing cleaning windows with socks whilst trying to find our way, it was mouldy and smelt damp and we rang them to tell them and got told they didn’t know - this was a lie as there was a card in the door stating what it needed fixing! 4 days later we were told the car would be coming back to us but again a time couldn’t be given and we explained we were at a funeral that day and could we have plenty of notice - low and behold we got a call mid funeral to say he was 15 minutes away! Upon returning the car to us they hadn’t done all of the areas we had listed to be corrected nor had they sorted the window! I gave up with them at this point! The car had not had a service and in the previous 3 months it has had to have a full service, brakes and an ABS pump done which we were told was absolutely ruined! We have also been told it needs timing chain and belt doing which is another lot of money! On top of this they still have a key which they have told us they don’t have however is written on the paperwork they wrote - that there is 2 of! Avoid at all costs I wouldn’t want anyone to feel the way we do about the service received.

Avoid this business with NWTC. My experience with them was completely unacceptable.

I was new to Lancaster and deliberately chose to buy from a motor trader instead of Facebook Marketplace. I paid more because I believed I would receive a professional, honest and trustworthy service. Instead, I was left seriously disappointed and financially out of pocket.

Four months ago, I bought a car Vauxhalls Meriva (2011) from them for £1,700. They assured me that the V5C and the other necessary documents would be sent by post. The documents & extra keys never arrived.As I was unfamiliar with the UK vehicle-buying process, I trusted what I had been told and did not immediately realise the seriousness of the situation. further, They said they completed the Tax. But never been done and now its expiring within next 5days where I am unable to pay without any documents.

I also believe that important information about the vehicle was not disclosed to me when I bought it. Had I been given the full facts, I would not have gone ahead with the purchase.

When I returned to their premises to ask for help, I was not treated like a customer who had paid them £1,700. I felt intimidated, disrespected and humiliated. Instead of trying to resolve the issue, they told me to leave because my complaint was allegedly affecting their new business.

They behaved like a bad gangsters. Whole team.. Non of them were professional

I approached them politely and repeatedly asked for basic assistance. I only needed the previous keeper’s postcode so that I could complete a V62 application and try to resolve the missing-document problem. They refused to provide the necessary support.

Because of this situation, I ultimately had to scrap a car that had appeared to be in good condition for only £136, after using it for just four months. I lost more than £1,200, excluding the additional costs, stress and inconvenience caused.

In my experience, buying from this motor trader offered me no greater protection, professionalism or peace of mind than buying privately through Marketplace. I trusted a registered business and expected proper customer service, but I was left without the necessary documents, without meaningful assistance and with a major financial loss.

I am not posting anonymously. I stand by my account of what happened and can provide further information and evidence to anyone who genuinely wishes to understand my experience.

Think very carefully before handing over your money on North West Trade Center Lancaster.

Thanks Stuart. You’ve been fabulous. Rest have been alright with me too. Thanks guys!

Jake and Ben were extremely helpful

Despite only coming in for a browse around some potential new car upgrades, the staff members were very friendly and attentive and helped me with any queries I had on the day.

Jake was particularly helpful on the day and once I decide to make the jump to purchasing a new car, I will definitely be back here!

Great experience buying with NWTC. The salesman Jake was very professional and helpful.

I bought a car from Jake. He was helpful, polite and friendly. Was really appreciated!