Norton Way Group - GWR Kia Reviews 

Met Sat who showed us some options on what we were looking for. Really helpful explaining next steps and have a better idea of what we need to do moving forward.

Would recommend speaking to Sat if looking for a car. Top guy

Exploring options on motability. Sat has been kind and curtious

Amazing personal service from rep Sat - Very patient & knowledgeable - Genuine & not pushy at all. Handover experience has been fab. Much appreciated Many thanks

We purchased a Kia from Norton Way Group. Sat was very helpful and we are very happy with our purchase. I would have given 5 star if the car wasn't advertised with a road tax of £180, then upon finalising the sale we found it to be £620.

DONT EVER BUY KIA E NIRO

I AM HAVING ISSUES WITH BRAND NEW LC71 Reg KIA E NIRO BATTERY ISSUES FOR LAST ONE YEAR WHICH GWR KIA IS UNABLE TO DIAGNOSE

Ongoing issues for last one year

Waste of money

No courtesy car from Kia

Pls see the chain of reviews on Google

( 08th April 2025 )***_FURTHER UPDATE ABOUT MY KIA ENIRO LC71 Registration

The issue with the batteries persist even after Kia kept my car for more than 3 Weeks

KIA is unable to diagnose the issue within their own car !!! This is an ongoing issues for last 9 Months

How scary it is that KIA is unable to find the issues in their own car ?

The Loan car not available until 17th April from Kia Means again I have to take all the hassle to arrange the car to be dropped off by paying £200 to the breakdown company & I will be without the car for another 10 Days.
Last time Kia only gave me the car for 3 days out of 3 weeks.

How ridiculous service !
Don’t EVER BUY KIA ENIRO

EVEN YOU WANT TO BUY DONT BUY FROM GWRKIA

February 2025 Review ** The below REVIEW is only on the day when
Kia wants positive reviews but then Kia does not care at all. These people they don't even come on the phone even we keep calling them hundreds of times to resolve the issues**
Fake shows to get the positive reviews then NO CUSTOMER SERVICES AT ALL WHAT SO EVER ***

NEVER EVER GIVE FEEDBACK TO KIA STAFFS ON THE DAY. Always let them wait for one year before you post any reviews like they do with us.

I am so disappointed and regret by leaving the below review.

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Excellent Service provided by Ruks in Kia Services dept. She has been helpful & very prompt in responding to queries.

Very happy staff & always smiling.

Kia should be proud to have such staff. !

We were seen by sat today and everything was very smooth. Very helpful and efficient.

Fantastic handover experience from Sat. New car had a great unvail.

Sat the car consultant at Kia is very helpful who responded to my enquiries and questions in a timely manner. Explained everything I needed to know. Highly recommended.

I wanted to make the switch to electric and decided to trade in my car, making an appointment to trade (and then rearrange for personal clashes) was extremely easy and quick.
I dealt with Sat who was really friendly and helpful. When it came to collecting my new car, Sat was amazing with helping me get set up and ready to drive away.

Great experience and customer service, Sat was very helpful and welcoming.

Update to follow as things are a bit up and down following my new car???

Excellent responsive service. Sat and Zaman came up with an innovative solution to my needs. Very customer friendly reception. Great attention. Makes customer feel valued. All round a great experience. Thank you!

Very kind and approachable sales people. Not forceful and arranged whatever we required without fuss or being rushed.

I was very happy with how smooth it all went

Visited k.i.a interested in buying a car and the service and customer explanation and hospitality was amazing and so professional , the sales consultant Sat was very helpful will definitely recommend to friends and family when buying a k.i.a

Sat was very helpful, provided excellent service today. We are happy with the service received.

Sat was very kind and extremely professional!!!

Sat was a legend from start to finish, dealing with all aspects of the purchase. Coupled with the level of servicing at the dealership that you receive as part of the after care, it’s a fantastic offering at Norton Way Group - GWR. Will be recommending to friends for sure.

Trouble free experience

I had the pleasure of collecting the EV9 recently and I must say, it was a thoroughly enjoyable experience. The individual who assisted me, Sat, provided exceptional service throughout the entire process. I am grateful for the excellent service I received.