Have been dealing with Nucleus now for several years now and I find them professional in what they do but, also in my experiences with them they are caring and respond to my needs, I have nothing bu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
repeated promise to transfer funds same day for over 5 weeks, house purchase for disable child falling through because of the constant failing, mistakes and total lack of care or morality despite wha... Toon meer
Have just spent some time today talking to Richard who provided a most courteous & excellent service. All guidance was precise and clear, this was especially appreciated as transactions with finan... Toon meer
Bedrijf heeft geantwoord
I was having trouble setting up my password with Nucleus Go and phoned them. The phone was answered very quickly and the member of staff Shelby, was excellent in helping through me the process.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Nucleus is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £117bn of their clients’ money. We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds. Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding. We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
Helping to make retirement more rewarding
Geschreven door het bedrijf
- We have an overarching commitment to support advisers. By harnessing James Hay’s pensions expertise and Nucleus’ digital capability, we’re building the best retirement-focused adviser platform for larger adviser firms in the UK.
Contactgegevens
Suite B & C, First Floor, Milford House, 43-55 Milford Street, SP1 2BP, Salisbury, Verenigd Koninkrijk
- 0131 226 9800
- communications@nucleusfinancial.com
- www.nucleusfinancial.com
3,7
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
very unprofessional asking you the…
very unprofessional asking you the details again and again total waste of time.
28 september 2026
Review zonder uitnodiging
Antwoord van Nucleus
Dear Nazim
I'm really sorry to hear this.
If you'd like to share more details about this experience so I can investigate and ensure feedback is given, please email us on TellUsHowWeDid@nucleusfinancial.com
Kind regards
Emma
Quick response to my enquiry.
4 september 2026
Antwoord van Nucleus
Thanks for leaving us a review! We appreciate you taking the time.
Kind regards
Emma
I have found staff helpful and dealt…
I have found staff helpful and dealt with my enquiry promptly
4 september 2026
Antwoord van Nucleus
Dear Mr Wheeler
Thanks for leaving us a 5-star review, it's greatly appreciated!
Kind regards
Emma
help I was given…
Was impressed with the help I was given concerning my late brother. It’s nice to know that some companies care.
3 september 2026
Antwoord van Nucleus
Dear Trevor
Thanks so much for taking the time to review. We really appreciate your kind words.
Kind regards
Emma
We have to dial in to close our…
We have to dial in to close our accounts which is not acceptable when we reside in Canada
3 september 2026
Antwoord van Nucleus
Dear Mark
I'm sorry for the inconvenience this may cause. We require this for security purposes when receiving emailed request for withdrawals.
I have contacted the team responsible and asked that this reviewed, and confirmation on steps to proceed will be sent to you by the team as soon as possible.
Kind regards
Emma
Initially your clients sent in hard…
Initially your clients sent in hard copy paper request for funds ( NOT our clients at the time) this was not actioned by yourselves,when we took over authority they asked for more funds which we actioned but became difficult as we then realised you hadn't actioned their first request
3 september 2026
Antwoord van Nucleus
I'm really sorry to hear this.
Please be assured we take feedback on board, and this is being looked into by the team.
Kind regards
Emma
Antwoord van Nucleus
Dear Craig
Thanks for taking the time to leave us a review!
Kind regards
Emma
Withdrawing money made easy
Christopher was very helpful and guided me through the process of requesting a drawdown from my account explaining each step very clearly and ensuring I was fully aware of the risks from scammers.
23 september 2026
Review zonder uitnodiging
Antwoord van Nucleus
Dear Graham
Thanks for leaving us a review! We appreciate it.
Kind regards
Emma
painfully slow
I've been waiting 3 weeks for confirmation of receipt and implementation of the quarterly draw down of funds
1 september 2026
Antwoord van Nucleus
Dear Mark
I'm really sorry to hear about this. I can confirm the team have emailed you yesterday with confirmation.
If you have any further queries, please do respond to the email and the team will provide you with support.
Kind regards
Emma
Friendly, helpful, knowledgeable and efficient customer service
My query was resolved quickly, efficiently and in a friendly and helpful manner.
1 september 2026
Antwoord van Nucleus
Dear Geoff
Thanks so much for leaving us a review! We appreciate it.
Kind regards
Emma
Staff were polite and helpful
Staff were polite and helpful with the required information.
28 augustus 2026
Antwoord van Nucleus
Dear Vino
Thanks for taking the time to leave us a review, we really appreciate it!
Kind regards
Emma
Income Drawdown
I instructed the commencement of drawdown income and gave a month’s notice to allow plenty of time for Nucleus to arrange the payments. Sadly this did not work well and the first payment was not made until I chased several times. To add insult to injury it would appear that future payments have not been set up either.
I have spent hours trying to get to the bottom of the issue but to date have received no response to my various communications.
20 juli 2026
Review zonder uitnodiging
Antwoord van Nucleus
I'm really sorry to hear this about your withdrawals and your experience. This isn't the service we strive for at Nucleus.
I'd like to have a team member look into this further for you, however I'm unable to locate your account with your username. If you wouldn't mind, could I please ask that you confirm your client details to us via email to ask@nucleusfinancial.com.
Kind regards
Emma
Antwoord van Nucleus
Dear Terry
I'm sorry to hear this, if you'd like to share more about your experience in detail, please email us on TellUsHowWeDid@nucleusfinancial.com
Kind regards
Emma
I found Nucleus to very profitably.
I found Nucleus to very profitably,I am only leaving to me changing Financial Adviser. The on line Platform was great and showed you every thing you needed to Know.
27 augustus 2026
Antwoord van Nucleus
Dear Sheila
Thanks for taking the time to leave a review, we really appreciate it!
Kind regards
Emma
Antwoord van Nucleus
Dear Andrew
Thanks for taking the time to leave us a review, we appreciate it!
Kind regards
Emma
We are still waiting for our money
We are still waiting for our money. Seems to take an awful long time.
26 augustus 2026
Antwoord van Nucleus
Dear Graham
I'm really sorry there's been a delay with issuing your payment, I can see the team have now contacted you to confirm the funds have been sent.
Kind regards
Emma
Efficient and clear service
Professional, friendly and very efficient service from Christopher. All my of my enquiries were dealt with in a clear and courteous manner.
I have never been disappointed in any matters when dealing with this company.
15 september 2026
Review zonder uitnodiging
Antwoord van Nucleus
Dear Julia
Thanks so much for leaving us a review, we really appreciate it and will ensure your comments to Christopher are passed to him directly.
Kind regards
Emma
Needed to speak to someone and…
Needed to speak to someone and Christopher helped me with setup which was super quick. Thanks
16 september 2026
Review zonder uitnodiging
Antwoord van Nucleus
Dear Gary
Thanks for taking the time to leave us a review, we really appreciate it!
Kind regards
Emma
Room for improvement and speed
When calling and asking to speak to your designated person, many of the men you experience on the first call make this simple task, impossible, which is extremely frustrating and time consuming! I have often had to talk to two or three people only, to be told 'she's not available'. I have often been misinformed and I feel more training and less ego, is necessary.
Once Nucleus receive your withdrawal forms, it takes too long for the funds to be transferred from the funds sitting in your cash account to the bank.
For Shellby I would give a 5 star review. She has been extremely helpful, is very knowledgeable and catered to my current disability.
25 augustus 2026
Antwoord van Nucleus
I'm really sorry to hear this about your experience, and appreciate you bringing these concerns to our attention, as your feedback helps us identify areas where we can improve. I have also forwarded this on to the team manager for review.
I've also ensured your kind comments are passed on to Shelby.
Kind regards
Emma
I am not receiving written statements…
I am not receiving written statements and when I asked for clarity about transaction charges I found Nucleus to be particularly unhelpful
26 augustus 2026
Antwoord van Nucleus
Dear Nicholas
I'm really sorry to hear this.
I've forwarded this onto the team and asked someone to review and contact you to ensure you get the support needed.
Kind regards
Emma
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