O2 - Belfast Castle Lane Reviews 

Antwoord van O2 - Belfast Castle Lane

2 dagen geleden

Hello Hannah,

Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that Kurtis was incredibly helpful and provided the support you needed.

We really appreciate your feedback and your trust in us. If there's ever anything else we can help with, please don't hesitate to get in touch.

Please get in touch using one of the following contact methods:

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gG3Yv9
Facebook: https://bit.ly/4qmK0ZC

Antwoord van O2 - Belfast Castle Lane

3 dagen geleden

Thank you for posting this amazing review, Ruby. 😊

We're delighted to hear that you're enjoying our services and that the team were able to resolve the issue so quickly for you. It's always great to receive positive feedback, and we're pleased we could get everything sorted and back on track.

If you need anything else, please don't hesitate to get in touch using one of the following contact methods:

Call: 150 (free from a Virgin Media landline) or 0345 454 1111 from any other phone
X: https://bit.ly/3U6IaAb
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4qr7MUs

Thanks again for your lovely feedback, and we hope you continue to enjoy your services with us. 💜

Antwoord van O2 - Belfast Castle Lane

6 dagen geleden

Thanks for the review Dee! We're delighted to hear that Emma provided such helpful and informative support during your visit to our Castle Lane store. Taking the time to listen carefully, understand your needs, and explain the available options is exactly the kind of service we strive to deliver.

It's great to know that Emma was able to help you make an informed decision and support you with changing your home telecoms provider.

Thank you for taking the time to share your experience. We'll be sure to pass your kind feedback on to Emma.

Antwoord van O2 - Belfast Castle Lane

12 aug 2026

Hi Ava,

Thank you for taking the time to leave a review.

We're delighted to hear that Mya was so great and helpful during your visit. Providing friendly, knowledgeable, and supportive service is what we strive for, so it's wonderful to know that Mya made such a positive impression on your experience.

We'll be sure to pass your kind feedback on to Mya, who will be delighted to hear that her assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4i4XHdD
📘 Facebook: https://bit.ly/4qbfyBR

Thank you for choosing O2.

Antwoord van O2 - Belfast Castle Lane

11 aug 2026

Hello Billy,

Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that Kurtis provided such a friendly and knowledgeable service. It's especially great to hear that, despite only being with us for a short time, he was able to help you find the best deal and make the experience an enjoyable one.

We'll be sure to pass your kind feedback on to Kurtis. Thanks again for choosing O2, and we hope you continue to enjoy our service.

Antwoord van O2 - Belfast Castle Lane

10 aug 2026

Hi Catherine,

Thank you for taking the time to leave a review.

We're delighted to hear about your experience with Travis. It's wonderful to know that he was able to help with amending your tariff for travel abroad and provide helpful advice for both you and your family.

Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's especially great to hear that Travis took the time to assist you, even so close to closing time. Going the extra mile to ensure our customers are looked after is something we truly value.

We'll be sure to pass your kind feedback on to Travis, who will be delighted to hear that his assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4g3qJHW
📘 Facebook: https://bit.ly/4wRVXt1

Thank you for choosing O2.

Antwoord van O2 - Belfast Castle Lane

8 aug 2026

Thank you for your review Marco and we're pleased to hear that you had an excellent customer service experience. We truly appreciate your comments.

Antwoord van O2 - Belfast Castle Lane

7 aug 2026

Hi and thank you for your review Rebecca. We're happy to hear that Kurtis was able to help you with your query providing a positive experience and thank you for taking the time to share your experience with us.

Antwoord van O2 - Belfast Castle Lane

6 aug 2026

Hi Billy,

Thank you for taking the time to leave a review.

We're sorry to hear that you've been disappointed with your experience. We understand how frustrating it can be when you later discover that different products on your account have different contract end dates, especially if this wasn't what you were expecting when you agreed to your package.

We're also disappointed to hear that your discussions with customer service left you feeling unsupported. We appreciate that understanding contract terms, monthly costs, and agreement lengths is important when making decisions about your account, and we're sorry to hear that this experience has affected your confidence in O2.

If you'd like to review your options or discuss your account further, please get in touch using one of the methods below:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wI7laH
📘 Facebook: https://bit.ly/4z20o5R

If you're looking for information about leaving O2, including contract cancellations and transferring your number, you can find further guidance here:

🔗 https://bit.ly/4fGM4Il

Thank you for your feedback.

Antwoord van O2 - Belfast Castle Lane

5 aug 2026

Hi Vicky,

Thank you for taking the time to leave a review.

We're delighted to hear about your experience with Emma at our Castle Lane Belfast store. It's wonderful to know that she was friendly, helpful, and took the time to understand your needs.

Providing knowledgeable, customer-focused support is what we strive for, so it's fantastic to hear that Emma was able to clearly explain the products and offers available and help you choose the option that was right for you.

We'll be sure to pass your kind feedback on to Emma, who will be delighted to hear that her assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4cksi34
📘 Facebook: https://bit.ly/4xcI3kE

Thank you for choosing O2.

Antwoord van O2 - Belfast Castle Lane

4 aug 2026

Hi Seán,

Thank you for taking the time to leave a review.

We're delighted to hear that Sahil was extremely helpful and patient in explaining everything to you. We know how important it is to have clear information when exploring your options, so it's wonderful to hear that Sahil took the time to ensure everything was easy to understand.

It's also great to know that he was able to help you find the best deal possible. Providing friendly, knowledgeable, and customer-focused support is what we strive for, and we're pleased that Sahil made such a positive impression.

We'll be sure to pass your kind feedback on to Sahil, who will be delighted to hear that his assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xny1O0
📘 Facebook: https://bit.ly/4hdI5UW

Thank you for choosing O2.

Antwoord van O2 - Belfast Castle Lane

4 aug 2026

Hi Hope,

Thank you for taking the time to leave a review.

We're delighted to hear about your experience with Kurtis at our Belfast Castle Lane store. It's wonderful to know that he was so helpful, knowledgeable, and reassuring throughout your visit.

Taking the time to listen, understand a customer's needs, and provide guidance with confidence and care is exactly what we strive for, so it's fantastic to hear that Kurtis was able to help you with your choice and make you feel supported throughout the process.

We'll be sure to pass your kind feedback on to Kurtis, who will be delighted to hear that his assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4boWjP1
📘 Facebook: https://bit.ly/4w1en9f

Thank you for choosing O2.

Antwoord van O2 - Belfast Castle Lane

1 aug 2026

Hi Orla and thank you for the lovely feedback. We're delighted to hear that Emma at our O2 Castle Lane Belfast store was able to resolve your query quickly while also providing helpful information about your options without pressure. We'll be sure to pass this on to make her day and thank you for taking the time to share your experience with us.

Antwoord van O2 - Belfast Castle Lane

31 jul 2026

Hi Cliodhna,

Thank you for taking the time to leave a review.

We're delighted to hear about your experience at our Castle Lane store. It's wonderful to know that Debbie was able to help resolve your issue and provide the support you needed.

We understand that sometimes face-to-face assistance can make all the difference, so it's fantastic to hear that you found visiting the store more helpful than online support. Providing friendly, knowledgeable, and effective service is what we strive for, and we're pleased that Debbie made your experience such a positive one.

We'll be sure to pass your kind feedback on to Debbie, who will be delighted to know that her help was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4w5Q8H3
📘 Facebook: https://bit.ly/3S9yeoR

Thank you for choosing O2.

Antwoord van O2 - Belfast Castle Lane

31 jul 2026

Hi Claire,

Thank you for taking the time to leave a review.

We're delighted to hear that you had a great experience in store and were able to get the eSIM on your watch sorted. We know how important it is to have your devices connected and working properly, so it's wonderful to know that the team were able to assist and make the process straightforward for you.

Providing friendly, knowledgeable, and efficient support is what we strive for, so it's great to hear that your experience was such a positive one.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wwoAeN
📘 Facebook: https://bit.ly/4yRkfEL

Thank you for choosing O2.

Antwoord van O2 - Belfast Castle Lane

29 jul 2026

Thank you for getting in touch Catherine. This is great to hear, really pleased to hear Emma was so friendly and has been able to help.

If you need anything else please let us know. You can contact us on one of the following

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pJf5X4
Facebook: https://bit.ly/4pMLNXB

Antwoord van O2 - Belfast Castle Lane

30 jul 2026

Hi Teresa,

Thank you for taking the time to leave a review.

We're delighted to hear about your experience at our Belfast City Centre store. It's fantastic to know that Brandon was able to help you with the technical issue you were experiencing and provide such excellent customer service.

Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to hear that Brandon made such a positive impression and was able to assist you with your phone.

We'll be sure to pass your kind feedback on to Brandon, who will be delighted to know that his help was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4w1E1e2
📘 Facebook: https://bit.ly/4haqSf7

Antwoord van O2 - Belfast Castle Lane

29 jul 2026

Hi William,

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear about your experience with Gary at our Belfast Corn Market store. It's fantastic to know that he was able to help transfer your number onto your new SIM card quickly and efficiently, while clearly explaining the process and ensuring everything was completed without any fuss.

Providing knowledgeable, professional, and customer-focused support is what we strive for, so it's especially rewarding to hear that Gary stood out and made such a positive impression. We'll be sure to pass your kind feedback on to him. We're sure he'll be delighted to hear that you consider him a credit to O2.

Thank you for recognising Gary's expertise and for sharing your experience with us.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fHPQQD
📘 Facebook: https://bit.ly/4h3hLNg

Thank you for choosing O2.

Antwoord van O2 - Belfast Castle Lane

28 jul 2026

Hi Stuart,

Thank you for taking the time to leave a review.

We're delighted to hear that Fatima was able to help you transfer your data from your old phone. We know that moving everything across to a new device can sometimes feel daunting, so it's wonderful to hear that Fatima made the process smooth and stress-free for you.

It's especially great to know that she was so patient and that nothing was too much trouble. Providing friendly, supportive, and knowledgeable service is what we strive for, so we'll be sure to pass your kind feedback on to Fatima, who will be delighted to hear that her help was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vWxYrk
📘 Facebook: https://bit.ly/4vXHSIV

Thank you for choosing O2.

Antwoord van O2 - Belfast Castle Lane

27 jul 2026

Thank you for your lovely feedback Chris and pleased to hear that Debbie was able to quickly find a solution for you after it wasn't via other channels. I'll be sure to pass your kind comments on to her. Thank you for taking the time to share your experience with us.