Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... Toon meer
Bedrijf heeft geantwoord
Vaish went above and beyond to help me with a technical issue that I was pulling my hair out with. Customer services on the phone instructed me to go into store as they could fix the issue. Despite th... Toon meer
Bedrijf heeft geantwoord
Serena was helpful and sorted my problem swiftly
Bedrijfsgegevens
Geschreven door het bedrijf
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contactgegevens
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, Verenigd Koninkrijk
- 0115 822 7942
4,7
Uitstekend
60 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent advise and checking of my O2…
Excellent advise and checking of my O2 account by Serena. Gave my peace of mind.
10 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Hi, thank you for taking the time to leave a review.
We're pleased to hear that Serena was able to help with all of your queries and make your experience a positive one.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44HbejX
Facebook: https://bit.ly/3Ts06Vq
The experience was wonderful
The experience was wonderful. My customer advisor Vaish has helped me solve my problems and she was very nice in helping my case. Thanks a lot to her.
10 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Hi Davide, thank you for your lovely feedback. We're so pleased to hear that Vaish was able to help with your problems and provide great support throughout your case. 🙂
If you do need anything else please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gPgE3F
Facebook: https://bit.ly/4gx8mgE
My experience today was incredible
My experience today was incredible!
The team are so knowledgeable and truly kind.
Vaish was truly lovely, she helped with everything like a true professional. I felt so relaxed in the store.
8 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Hi Elenor,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44WFJ5g
📘 Facebook: https://bit.ly/4bD07vZ
Dhruvi and Zahil were really helpful…
Dhruvi and Zahil were really helpful and very friendly great customer service all round.
5 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Hi Scott,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3R9Tz0R
📘 Facebook: https://bit.ly/3Rvsnd8
We were assisted very quickly
We were assisted very quickly, the agent was friendly & knowledgeable.
She understood our issue & resolved it
6 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Hi Carolyn,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4bzhRZ4
📘 Facebook: https://bit.ly/4wG0EFL
At Nottinghm
At Nottinghm, victoria mall centre. The employee Serena was amazing, she handled my complicated "moving number" from another company was full patience and support, she was kind and she was the best this company representing this particular branch
6 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Hi there,
Woohoo! 🎊 Thanks for sharing your feedback with us. We're so pleased to know that things are going well and that you're enjoying your journey with O2.
If we can help with anything, don't hesitate to get in touch:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44X0m1a
📘 Facebook: https://bit.ly/4vpKhfp
The person I spoke to was really…nice and informative
The person I spoke to was really helpful, and also made me aware of feature on my phone that wasn’t aware, great service all round.
6 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Hi Patrick,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4ykrjJY
📘 Facebook: https://bit.ly/4pbaMUe
Antwoord van O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44Lf6QK
Facebook: https://bit.ly/4p7sGXS
Customer service was brilliant
Customer service was brilliant, Dhruvi and Serena helped with my new sim plan. It was all straightforward and simple.
3 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4p9OJgP
Facebook: https://bit.ly/4y5UWOJ
Antwoord van O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ginY7w
Facebook: https://bit.ly/3QZr06b
Vanish was really helpful and resolved…
Vanish was really helpful and resolved my issues quickly
3 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vpvRfq
Facebook: https://bit.ly/4wy671n
Serena the sales person was so helpful…
Serena the sales person was so helpful and professional, she sorted out my problem that no one could do for overv6 months.
A real credit to your company 👏 👌
27 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received.
Serena at 02 made me feel welcome and…
Serena at 02 made me feel welcome and clarified any confusion in regards to swapping my number over from EE to 02 fantastic service and was attentive from the moment I walked into the store. Usually when I enter phone stores I get a very dismissive vibe but not here.
1 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received from Serena in store.
Serena and Nouman were very helpful in…
Serena and Nouman were very helpful in upgrading my phone and transferring my number across from my dads account to my own
1 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received from Serena and Nouman
Saima at Nottingham Victoria centre was…
Saima at Nottingham Victoria centre was amazingly helpful. I cannot praise the service highly enough.
1 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received.
Had a problem with O2 Priority app
Had a problem with O2 Priority app, and the payment of my plan. Was sorted
1 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received and that the issues with App were sorted.
Smooth and easy service from Kareem and…
Smooth and easy service from Kareem and Serena today. Thank you
1 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received.
Great service
Very nice and helpful service a big thank you to Vaish & AJ
1 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thanks for the review, it is great to hear about the service you have received
Antwoord van O2 - Nottingham
Thanks for the review, it is great to hear
The service and solution upon my issue…
The service and solution upon my issue is absolutely helpful
Thank you very much
30 juni 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.