SHOCKINGLY POOR!!!!! Can't speak to anyone, when it says it's connecting to an agent, it doesn't. The app has poor usability and simply doesn't work, keeps kicking me back to the home page whenever I... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
What made my experience great? That's easy. Priyanka! Your staff were very helpful, friendly and smiley from the outset. We were introduced to Priyanka and were enchanted. So approachable, knowledgeab... Toon meer
Bedrijf heeft geantwoord
Albright did a fantastic job he gave time to listen to my explanation and he soIved my problem in a good way and he his very kind penson.
Bedrijf heeft geantwoord
5G and still not signal absolute crap service the amount of business I’ve lost due to no signal customers can’t get through is shocking paying for a useless service that doesn’t work!! Avoid avoid avo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contactgegevens
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, Verenigd Koninkrijk
- 0161 747 0076
4,8
Uitstekend
78 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3T77hSR
Facebook: https://bit.ly/4wy7Tzx
Very helpful
Very helpful, after 4 days of frustration finally it is sorted out by Albright. Thanks for his patience it took around more than 1 hour to solve my problem.
4 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pavDav
Facebook: https://bit.ly/4aF8JSw
Excellant Customer Service
I went to the Trafford Centre Branch and had the most amazing person who worked there called Albright. He was very knowledgable and patient, excellant customer service. A credit to O2.
4 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vftL1g
Facebook: https://bit.ly/44h7Rji
Albright was very helpful we had an…
Albright was very helpful we had an eSIM issue and he sorted it in minutes thanks for your help
4 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vjskiC
Facebook: https://bit.ly/4vb00ib
Help with banking change over and…
Help with banking change over and settings on phone and explained about troubles could be having with phone and raised an issue to be looked into by tech team
Very polite and helpful
Thankyou
4 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SLY0zw
Facebook: https://bit.ly/3R2lgc3
Albright was magnificent & very…
Albright was magnificent & very patient.
Sorted everything out where as I’d previously been having major problems.
Top Man, most recommended 💪🏼👍🏼
30 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eU7n7H
Facebook: https://bit.ly/4atpPCS
Very helpful and polite
Very helpful and polite. Talked me through the whole process and answered all important questions with enthusiasm
Served by Priyanka Albsight
29 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Hi Matteo, thanks for leaving such a lovely review.
We're delighted to hear that Priyanka provided such helpful and polite service, guiding you through the process and answering all your important questions with enthusiasm.
We'll be sure to pass on your kind feedback to Priyanka.
If you need anything further in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vIUpjs
Facebook: https://bit.ly/4b5I0ie
Ariene was extremely helpful and was…
Ariene was extremely helpful and was super fast with helping
28 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4v7rHZg
Facebook: https://bit.ly/4eQsZC0
Ariene was very helpful and helped us…
Ariene was very helpful and helped us get great deals.
28 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SA6ARV
Facebook: https://bit.ly/3SDNgmI
Outstanding service in resolving a…
Outstanding service in resolving a complicated matter with 2 contracts and legacy numbers. Highly recommended
28 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44mvXJH
Facebook: https://bit.ly/4ewXNbW
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHmfaB
Facebook: https://bit.ly/4p0n7KN
Staff were very kind and helpful
Staff were very kind and helpful. They stayed for a while trying to help.
27 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vdy8db
Facebook: https://bit.ly/4bnSQA2
Antwoord van O2 - Trafford Centre
Hi Paddy, thanks for taking the time to leave us a review.
We're really pleased to hear that you had a great experience and that Albright was so helpful. We'll be sure to pass on your kind feedback and recognition.
If you do need anything further, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wcZGAO
Facebook: https://bit.ly/44zUAma
Very helpful and knowledgeable
Very helpful and knowledgeable.
Put mind at rest as we were possible victims of a scam.
Helped by adjusting phone from 5g to 4g to speed up Internet access.
24 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4auxJM5
Facebook: https://bit.ly/4eNYDQe
We visited the 02 Traffird centre today…
We visited the 02 Traffird centre today to swap a physical sim to an e sim and to start my wife telephone. The team in general and Ari and Minhaj in particular were extremely helpful, knowledgeable and made the task so easy. We are very grateful for their professionalism and courtesy
24 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Thank you for taking the time to leave us a review, Muhammad. We're so glad to hear that you and your wife had a great experience with our advisors. If you require any assistance in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4eQUtXW
Facebook: Send us a private message or mention us at: https://bit.ly/4aUn9y8
Albright in the Trafford centre shop…
Albright in the Trafford centre shop Sorted my problem really quick and efficiently when the phone line couldn’t help me and had previous failed to sort my issue
Really good service from Albright
23 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Hello Neil,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4v2D4Se
Albright and James and Mo were very…
Albright and James and Mo were very helpful and professional
23 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Hi Nabeel,
Thank you for taking the time to leave a review.
We're delighted to hear that Albright, James and Mo were able to provide such helpful and professional service. Our teams work hard to deliver the best possible experience for our customers, so it's wonderful to know that their support made a positive impression.
We'll be sure to pass your kind feedback on to the guys, who will be pleased to hear that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wipkUU
📘 Facebook: https://bit.ly/4yuXnL7
Suspected scam and discrimination
Here is a security edited version of our email to the regulator CISCAS:-
Good evening,
I hope you agree that it is important that service providers give priority to preventing customers being scammed rather than sales promotions to spend more on data storage!
My wife xxxxxxxxx is the main account holder with 02 and her telephone is xxxxxxxxx
xxxxxxxx, myself and her husband holds another phone on this account and it is xxxxxxxx
We recently contacted the 02 website directly because we each received a suspicious email stating that we had used about 8GB of our 10GB monthly data allowance and it seemed very excessive for a couple of pensioners!
Although we are no longer customers for Virgin Media services we were referred back to them to re-register before our problem could be dealt with. We did so,
When we eventually went through a very long and difficult security check we were offered no help in trying to find the reason for our apparently excessive data use but instead attempts were made to sell us additional data storage space.
The person answering dealing our enquiry confirmed our current charges were £26.06 for the main account holder and £12.96 - total £38.02 a month
We were both so concerned about the effect of exceeding our data allowance that we asked the situation was logged as a complaint and an email response provided to confirm the situation.
On checking what other service providers were charging we were disgusted that our loyalty to Virgin and is transfer of service to 02 had been exploited to provide outrageous non-competitive charges.
Tesco, who we use for motor and home insurance were able to quote £10 each per month for even more Gigabyte storage that the outrageous and overcomplicated 02 charges and support.
When today we tried to obtain PAC numbers we were faced with difficult and long security procedures and we confirmed that we wanted email confirmation of our complaints,
As this was not provided it could considerable time to satisfactorily complete an online complaint form. After hitting submit a message appeared that the completed form could not be received!
It seems that the system is orientated to putting the consumer in touch we "support" staff whose main objective is sales rather than helping customers.
The whole situation has caused considerable stress and worries
20 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Hi there. Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oECFDU
Facebook: https://bit.ly/3SiSHYc
Albright was very helpful and…
Albright was very helpful and impressive rate him 100. Thanks to him a clearer understanding
20 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Hi Hannah,
Thank you for taking the time to leave a review.
We're delighted to hear that Albright was so helpful and made such a positive impression. It's wonderful to know that he was able to provide you with a clearer understanding and deliver the support you needed.
Providing knowledgeable, professional, and easy-to-understand guidance is what we strive for, so it's fantastic to hear that Albright's assistance stood out to you. We'll be sure to pass your kind feedback on to him, and we're sure he'll be delighted to hear that you'd rate his service 100!
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fKK160
📘 Facebook: https://bit.ly/4vPGeJG
Very happy 😁
14 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Trafford Centre
Hello Keirh,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eI3HH3
Facebook: https://bit.ly/4xt3pv9
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.