Oakleafe Group Reviews 

Following a devastating fire at our property in September 2023, and with little progress or support from our insurance company, we contacted Oaskleaf to see if they could help us with our claim.

We were assigned to Dean Goodwin, and from the very beginning, his support, professionalism and commitment were unwavering. Throughout what has been a long and often incredibly difficult journey, Dean was always there to guide us, answer our questions and provide reassurance when we needed it most.

His knowledge and guidance gave us confidence at every stage, but above all, it was his perseverance that made such a difference. Dean never gave up on our claim, even when the process became challenging, and his determination to achieve the right outcome for us is something we will never forget.

Thanks to Dean’s hard work and dedication, together with the support of Oaskleaf, we were able to secure a successful outcome, and we are incredibly grateful for everything they did on our behalf.

Now that we are finally back in our home, we can truly appreciate the incredible restoration work that has been carried out. The attention to detail and care that has gone into every aspect of the restoration is outstanding. I still can't quite believe we are back in the same house—it feels transformed, while still feeling like home. It is a real testament to the commitment, care and professionalism of everyone involved.

A special thank you to Dean Goodwin for standing by us over the past three years, for always being there to answer our questions, offer reassurance and keep fighting for us when it mattered most.

Dean’s perseverance, integrity and genuine care have made an enormous difference to our family, and we will always be incredibly grateful. We would have no hesitation in recommending Oaskleaf, and especially Dean, to anyone facing the devastating experience of a major insurance claim.

This company works with insurance companies behind closed doors to deny claims!! Lengthening the process to make sure the claimants are disheartened and withdraw! Very incompetent staff who are not knowledgeable and are more likely to mislead. Stay clear and choose better if you want professionalism.

I had a great experience with Martin Chapman of Oakleafe. From the first time we spoke to the final outcome of the claim which I was happy with He was very informative and very easy to contact. I would definitely recommend this company
Aled Roberts

You're probably reading this review as part of deciding whether to hire a loss assessor. I have simple advice on that: if your claim is significant _to you_ and/or in any way complex, just do it. These guys leverage significant knowledge about the insurance industry to your benefit; they're incentivised to get you the best outcome they can; and you're getting someone in your corner in what may very well not turn out to be a fair fight.

Then you come to selecting from the assessors out there. I can't speak to any of the others because I hired Oakleafe. But what I can tell you is that, over course of a long and exceptionally gruelling claim, Oakleafe had my back.

My handler Jack was at the end of a Whatsapp call more or less whenever I needed him, and often to provide camaraderie as well as material help. Many of these fellas will have done time in the industry, and it shows: while they can't work magic, they can see the big picture of the insurance game, and help you play it on even terms. There is absolutely no way you will be playing on even terms if you try to do it by yourself.

As to the fee: I suggest you remind yourself that Oakleafe are taking a small slice of a pie whose size they will be making best efforts to increase. And that without them, you'll be fighting an industry doing its level best to eat the whole pie and leave you with nothing.

Personally, I can't fault Jack on his professionality and conduct throughout. Some claims are surprisingly intense and Jack has to walk a tricky line in trying to manage a customer's expectations, disappointments and the general unpleasant rollercoaster ride of it all. It must be quite an intense job.

This is a strong recommendation, in case that wasn't clear. I am sure there are other good loss assessors, but I can recommend this one from first hand experience, and a long-fought campaign that, ultimately, went my way. Worth every penny.

After a devastating fire at my house,I enlisted the help of Oakleafe Claims. I would not have coped without their help with the complicated process of the insurance claim and subsequent problems.They were very helpful,very professional and helped to make a very traumatic time a little less stressful. Highly recommended!

Great bunch, sorted everything for us. We can't thank you enough. 5 stars is not enough for you amazing bunch.

Great job from John Goodwin and the team, was a difficult journey for us following an impact damage to our home,leaving us homeless for two years, but was made easier with good advice, organising all the necessary works and following through with issues that arose.
Thanks for sticking with it and staying true to your word 😊
Mick and Carole

After 16 months of back and forth with the building company and insurance company I got in contact with oakleafe group and I had no more dealings with anybody but an oakleafe agent who had everything sorted to my entire satisfaction within 8 weeks
I have nothing but praise for the professional, efficient and speedy way they delivered a more than satisfactory result

Excellent customer service, and individuals who are extremely professional, highly recommend.

This company helped us from start to finish in what was an awful situation. Always on hand to help and answer any questions or concerns i had. I’m a stress head and they helped take that stress away. Would defo recommend 100%.

Oakleafe provided us help in our time of need more than once offering excellent care and support in difficult times

I recently used Oakleafe for a flood that I had the staff were super helpful and I wish i knew sooner about this company I am over the moon with the work they have done .

Oakleafe staff was helpful with the process great work we are very happy with them would most definitely recommend this company to anyone.

The team at oakleafe were great, took all my worries away, talked me through every stage! Well happy!

Oakleafe made an overwhelming situation feel manageable. Communication was excellent throughout and nothing was ever too much trouble. They dealt with insurers directly and saved us so much time and stress. I wouldn’t hesitate to recommend them.

A few years ago, I had to make an insurance claim and decided to handle it on my own. I thought it would be straightforward, but I quickly realised how complex the process actually is. In the end, I settled for far less than I should have simply because I didn’t fully understand how to present and negotiate the claim properly.

So when I recently found myself needing to make another claim, I knew I wasn’t going to make the same mistake twice. I did my research and kept seeing the name Oakleafe come up time and time again. They’re widely regarded as one of the best in the industry, and after speaking with them, I felt confident I was in safe hands.

From start to finish, they handled absolutely everything. They dealt directly with the insurance company, managed all the paperwork, assessments, and negotiations, and kept me informed throughout. Most importantly, they completely removed the stress from what can otherwise be a very overwhelming process.

The outcome spoke for itself. I received a fantastic settlement which allowed me to fully restore the damage to my property and still have funds left over. I genuinely couldn’t be happier with the service and would highly recommend Oakleafe to anyone facing an insurance claim.

Professional service, reliable and nice that they explained everything clearly

A complete professional outfit. We were really stuck and we spoke to Oakleafe and they supported us through the process and overcome every hurdle that we faced. I couldn’t recommend them enough. Thank you for your help Oakleafe.

Great service! Recommend !

Easy to communicate with and very efficient when making a claim. Would highly recommend their services to anyone.