Our business expanded to Amazon UK and DE a couple of years ago and we've been using SimplyVAT from the start. They make the VAT process clean and easy. The best part is that humans actually answer my... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent support from Robyn! She was very kind, patient and professional throughout the whole process. She took the time to explain everything clearly and was always available to answer our questions... Toon meer
Bedrijf heeft geantwoord
Choosing to work with SimplyVAT, we specifically chose NOT to work with AVASK. A couple months later, we get an ecstatic email telling us that they are merging. I guess the... Toon meer
Bedrijf heeft geantwoord
We are a charity and are below the UK threshold for registering for VAT. Due to legislative changes with needed to find an organisation to help us to comply with VAT compliance in the EU. I only ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Belastingaangifte
- ook in
- Belastingaangifte software
- Belastingconsultant
- Business to Business-service
- E-commerceplatform
Geschreven door het bedrijf
SimplyVAT was founded in 2014 to help businesses sell their products and services across international borders. We support our clients with compliance (indirect tax, EPR and customs) so they can reach their customers in Europe, North America and Asia. We're known in the ecommerce industry for our customer service, and we really value Trustpilot reviews - the feedback lets us know what's working and what we need to improve on.
Contactgegevens
Unit J, Hove Technology Centre, BN3 7ES, Hove, Verenigd Koninkrijk
- 01273 013781
- heretohelp@simplyvat.com
- www.simplyvat.com
4,0
Goed
252 reviews
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ENSHITTIFICATION
Choosing to work with SimplyVAT, we specifically chose NOT to work with AVASK.
A couple months later, we get an ecstatic email telling us that they are merging. I guess the SimplyVAT founders were happy to cash out. Must be nice.
So without further ado, LET THE ENSHITTIFICATION BEGIN!
The subsequent merging of their IT systems has, by their own admission, been a shitshow, to no advantage for their customers.
And today SimplyVAT has unilaterally decided to worsen the payment terms of all their customers, in flagrant violation of our contract.
Demanding payment a month ahead of time is not extraordinary per se, but IT IS NOT WHAT WAS AGREED TO, and it was accompanied by an absolutely infuriating load of corporate bullshit telling us how we're all really better off just handing them our money earlier.
"We appreciate the patience you have shown while we have worked through these issues"
...and we're here to show our appreciation with worse payment terms.
Do you even listen to yourselves?
"Our aim is to make billing simpler, clearer and more consistent"
No it isn't.
Your goal is to take our money a month earlier.
I don't appreciate the horseshit.
How stupid do you think your clients are?
29 oktober 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Erik,
We're sorry to hear that you're disappointed with your recent experience.
We appreciate that changes following the merger and the subsequent systems integration have caused frustration, and we recognise that the transition has not always met the standards that our customers expect from us.
Regarding the billing changes, these were introduced as part of a wider move towards a more consistent billing process across our customer base. We understand that any change to payment arrangements can be unwelcome, particularly where it differs from previous expectations.
We value your feedback and would welcome the opportunity to discuss your concerns directly and review your specific circumstances. Please contact us at grow@simplyvat.com so we can discuss the issues you've raised and work towards a resolution.
We hope to hear from you soon.
Canadian business expanding to UK and DE
Our business expanded to Amazon UK and DE a couple of years ago and we've been using SimplyVAT from the start. They make the VAT process clean and easy. The best part is that humans actually answer my emails with questions very quickly. Sad to say but that is rare these days.
4 november 2025
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Marek, thank you for taking the time to review our service with 5 stars. We appreciate your partnership and are glad that you see our efforts to put our clients at the heart of all we do. Thank you!
Debbie provided us with clear guidance…
Debbie provided us with clear guidance and consistent support
13 oktober 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Thank you for your 5-star review, Bomi. We're pleased to hear Debbie provided clear guidance and consistent support. I'll be sure to pass on your kind feedback to her. Thanks for choosing SimplyVAT! 😊
You call them and they dont even answer…
You call them and they dont even answer the phone, you trust this people with important things and they can not even answer a Phone call in their support line, AVOID
13 oktober 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Thank you for your feedback. We're sorry to hear about your experience.
We recently tried to contact you on the telephone number we have on file but were unfortunately unable to reach you. We have also sent you an email so we can better understand your experience and address any concerns directly.
We understand how important it is to be able to reach your VAT provider when you need assistance. We would welcome the opportunity to discuss this with you and work towards a resolution.
Please feel free to reply to the email sent to you, contact us on 01273 013781, or email heretohelp@simplyvat.com. You can also book a meeting directly using the calendar link included in our email signature if that is more convenient for you.
Anything but "Simply"
If you're looking for what the name promises, simple VAT management, I wouldn't recommend SimplyVAT.
For 6 months, I ended up doing about 90% of the work myself. There are countless intermediaries, and you never get the same person twice, so you have to explain your situation from scratch every time.
Even so, returns were filed late and I was hit with penalties from the tax authorities. SimplyVAT only offered some compensation after I demanded it. Had I not pushed, I would have been left to deal with it on my own. All in all, their mistakes cost me over €3,000.
I cancelled my contract and switched to a slightly more expensive provider that is far more reliable. I'm still working with them to clean up the mistakes SimplyVAT left behind.
Worse, they have kept charging me every month for several months since I cancelled. I've asked for a refund every time and warned them I would share my experience publicly if it continued. Nothing changed, so here is my review.
If you want clean books and no trouble with the tax authorities, go to an accounting firm or a specialist that gives each client proper attention.
2 oktober 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Clément, thank you for sharing your feedback with us. We are sorry that it's a negative one and extend our sincerest apologies for your experience. A member of our team will reach out to you regarding your account. We take your feedback seriously and will make sure that your issues are resolved as soon as possible.
Really helpful team
Really helpful team - especially Amber!
21 september 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Samantha, thank you for your 5-star review! We appreciate your feedback that Amber and the team are providing the support you need by putting clients such as yourself at the heart of what we do.
Unprofessional....upon deciding not to…
Unprofessional....upon deciding not to use SimplyVat (due to bad communication and unable to use their Tribexa portal) we moved on to greener pastures. Unfortunately we still had some outstanding VAT returns to finish (which we had paid for in our terms). SimplyVat were no where to be seen....avoid!
28 september 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Mark,
We're sorry to hear that you were dissatisfied with your experience. We take all feedback seriously and appreciate you taking the time to share your views.
Kind regards,
The SimplyVAT Team
Farha was extremely helpful and…
Farha was extremely helpful and flexible to jump on a call and walk me through the new portal and answer all the questions I had. Excited to continue working together
1 september 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Rey, thank you for taking the time to rate us 5 stars for the helpful service you've received from our team. We truly appreciate your partnership and feedback as we continue to put our clients at the heart of what we do.
Clear, Helpful, and Professional
Candice at Simply VAT has been fantastic. She is always helpful, knowledgeable, and explains everything in a clear and easy-to-understand way. Her support has been invaluable, and I highly recommend her.
17 september 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Maria, thank you so much for the positive review, it is greatly appreciated. We are glad to hear that your experience with us has been great, and that our services, and Candice has been of great help to you. We truly value your partnership and are always here to support you with your VAT needs.
How helpful the Customer Care Team is.
I had a great experience dealing with Robyn. She was extremely helpful, professional, and attentive when I needed assistance resolving an issue I had . She took the time to understand the problem, kept me informed, and worked to find a solution quickly and efficiently.
It was refreshing to receive such friendly and reliable customer service. Robyn is a real asset to your company, and I really appreciated the effort she made to help resolve my issue. Thank you, Robyn!
14 september 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Thank you for your lovely feedback. We’re delighted to hear that Robyn was able to assist you and make the process smooth and stress-free. Your recognition means a great deal to us, and we’ll be sure to share your comments with her. Thank you again for taking the time to leave a review.
Very helpful
Robyn was extremely helpful and guided us through what could have been a tricky situation with the German tax authorities. Communication was clear throughout, and the issue was handled efficiently and professionally. We were very pleased with the service and the outcome.
2 september 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Thank you for your lovely review. We're delighted that Robyn was able to guide you through the process and help achieve a positive outcome.
We understand that expanding internationally can bring new challenges and uncertainties, particularly when dealing with different tax authorities. Please rest assured that our team is always here to provide clear advice and support every step of the way.
We'll be sure to share your kind feedback with Robyn, who will be delighted to know that her support made a positive difference to your experience.
We truly appreciate your trust in us and look forward to working with you in the future.
Excellent support from Robyn
Excellent support from Robyn! She was very kind, patient and professional throughout the whole process. She took the time to explain everything clearly and was always available to answer our questions, especially while we were getting used to the new Tribexa portal. Her support made the whole process much easier. Thank you, Robyn!
9 september 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Chiara,
Thank you for your wonderful review! We're so pleased to hear that Robyn's support helped make the process easier for you. Providing clear guidance and being available when our clients need us is something we take great pride in.
We'll make sure your kind comments are shared with Robyn. Thank you again for your feedback and for choosing SimplyVAT.
Robyn Blanckenberg Client Account Manager
Working with Robyn Blanckenberg as our Client Account Manager has been great. She answers my many questions quickly and patiently. It's been a pleasure to work with her thus far
8 september 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Thanks so much, Andrew. We're pleased to hear that working with Robyn has been such a positive experience. She'll be thrilled to know that her patience and quick responses have made a difference. We look forward to continuing to support you.
Antwoord van SimplyVAT
Hi Steve, thank you for taking the time to rate us 5 stars for the helpful service you've received from our team. We truly appreciate your partnership and feedback as we continue to put our clients at the heart of what we do.
9 months later
9 months later, the £600 service i paid for still has not started, avoid this company at all costs.
After getting on to multiple calls and them wasting hundreds of my precious hours of existence on this planet and PROMISING a REFUND, i still remain 600 down and without a VAT in Germany.
Absolutely scammers through and through, no one should EVER EVER EVER USE THIS COMPANY
THEY ARE AWFUL
AVOID AVOID AVOID AVOID AVOID AVOID
I REPEAT
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4 september 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Thomas, thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your frustration. We take concerns such as these seriously, and a member of our team will be reaching out to you shortly to review the matter in detail, discuss the status of your case, and work towards an appropriate resolution.
We appreciate the opportunity to investigate this further and support you directly.
thanks Robyn for customer review
4 september 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Mona, thank you for your 5-star review. We're glad to see that you've received good support from Robyn and are happy with our service. Your compliance needs are always at the heart of what we do.
It has turned into an absolute nightmare
SimplyVAT used to be a reliable and professional service. Ever since they were taken over by AVASK, it has turned into an absolute nightmare.
Their upload portal for billing documents is constantly broken, leading to incomplete tax filings. In the past, you could easily send your files via email without any hassle, but now it’s just total chaos. There are constant delays, missing information, and no accountability whatsoever.
On top of that, they automatically debit unauthorized and unexplained fees from your card without prior notice or justification. Getting any clear answers from customer support is virtually impossible—emails are ignored, and staff simply pass the responsibility from one person to another.
Extremely unprofessional and transparently broken systems. Save yourself the stress and avoid them at all costs.
31 augustus 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Natalie, thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and appreciate how frustrating it must be to encounter issues with document uploads, delays in filings, communication challenges, and unexpected charges.
We take these concerns very seriously, and what you have described is not the level of service we aim to provide to our clients. We would very much like the opportunity to investigate your concerns fully and work towards a resolution.
Unfortunately, we have been unable to identify your account from the information provided in your review. Could you please contact us directly with your company name, the email address associated with your account, and any relevant invoice, case, or ticket reference numbers? If possible, please also provide details of the charges you are referring to and any examples of the portal issues you have experienced. Once we receive these details, we will review your account as a priority and ensure the appropriate teams investigate the matter thoroughly.
Thank you for bringing this to our attention. We value your feedback and welcome the opportunity to address your concerns and restore your confidence in our service.
(New Message)
Hi Natalie, we hope you're doing well. We just checking to see if you received our message and the request for more information? We would really love to look into this for you and get it sorted out as soon as possible. Your VAT needs are always at the heart of what we do, and we look forward to hearing from you and to supporting further with your concerns.
Unauthorised charge of £3,000 and zero…
Unauthorised charge of £3,000 and zero response – absolute nightmare
SimplyVAT charged my payment card over £3,000 completely out of
nowhere, with no explanation or valid reason.
I have tried contacting them multiple times to resolve this, but
nobody replies or answers my questions. The total lack of support and
communication is shocking. To prevent further unauthorised charges and
protect my funds, I had to completely block my card with the bank.
What is going on with this company right now is a total drama.
Extremely disappointed and frustrated with how they treat paying
clients. Avoid!
1 augustus 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Anj, thank you for taking the time to share your feedback. We're very sorry to hear about your experience and can completely understand how concerning and frustrating it must have been to see an unexpected charge on your account, particularly when you have been unable to obtain the clarification you were seeking.
We take concerns regarding billing, communication, and customer service extremely seriously, and what you've described is not the standard of service we strive to provide. We would very much like the opportunity to investigate this matter thoroughly and understand what has occurred.
As we have been unable to identify your account from the information provided in the review, could you please contact us directly with your company name, the email address associated with your account, and any relevant ticket or invoice reference numbers? Once we have these details, we can locate your account and review the matter as a priority.
We genuinely appreciate you bringing this to our attention and would welcome the opportunity to resolve your concerns and provide the clarity you are seeking.
(New Message)
Hi Anj, we hope you're doing well. We just checking to see if you received our message and the request for more information? We would really love to look into this for you and get it sorted out as soon as possible. Your VAT needs are always at the heart of what we do, and we look forward to hearing from you and to supporting further with your concerns.
**Extremely poor service
**Extremely poor service, followed by questionable exit charges**
We used SimplyVAT for our Non-Union OSS compliance and ultimately decided to terminate the relationship because the level of customer service had become unacceptable.
Our experience was characterised by slow responses (20+ days to respond to emails, despite multiple followups), important queries going unanswered for extended periods, incomplete answers, and having to repeatedly chase matters that should have been straightforward. For a service dealing with tax compliance, where responsiveness and accuracy are important, this was extremely frustrating.
We had already voiced these concerns for several years, but nothing seemed to change.
What made the experience worse was the termination process.
After we told SimplyVAT we were leaving, we were told that we were subject to a three-month notice period and would also need to pay £100 + VAT for them to rescind their authority with the tax authority.
However, after SimplyVAT sent us our signed Engagement Letter and Terms & Conditions, the documents they provided stated a **two-month notice period** after the initial term — not three months.
The Engagement Letter also only lists rescinding a Power of Attorney as a potential additional charge stated as “£POA”; it does not state a £100 fee.
We subsequently contacted Irish Revenue directly, and Revenue removed SimplyVAT's agent link from our OSS account without SimplyVAT needing to perform the withdrawal.
The whole experience has been unnecessarily difficult. We originally left because of poor communication and service, and the way the cancellation has subsequently been handled has only reinforced that decision.
Based on our experience, I would not recommend SimplyVAT.
24 augustus 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Kenji, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and understand the frustrations you've outlined regarding communication, service levels, and the offboarding process.
We would like to reassure you that your concerns are currently being reviewed internally. Our team has recently reached out to arrange a call with you so that we can discuss the matters you've raised in detail, ensure we fully understand your perspective, and work collaboratively towards a resolution.
We appreciate your feedback and welcome the opportunity to speak with you directly to find a constructive way forward.
Exception customer service
Tamara and Marine have been very patient and thorough in helping us get set up with SimplyVAT. They both behave very professionally and are always very respondent and willing to help.
I would recommend SimplyVAT for any business looking to expand to Europe.
18 augustus 2026
Review zonder uitnodiging
Antwoord van SimplyVAT
Hi Sharon, Thank you so much for your kind words and for the 5-star review. We're delighted to hear that Tamara and Marine provided the level of support and professionalism you expected throughout your onboarding journey. I'll be sure to share your feedback with them, as I'm sure they'll be pleased to know their efforts have been recognised.
Thank you for choosing SimplyVAT, and we look forward to continuing to support your European expansion. Your VAT needs are always at the heart of what we do.
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