OCUS Reviews 

They are so complicated? Make it harder for photographers who working for them. They made from as call centre, when we have to organise everything, they cut money, all the systems is insane and every steps is severe clicks or communication with customer service to update something, they making soo difficult for little money. Ocus got worse. Used to be a good agency.

As an OCUS photographer there are very good things about them and things I believe could be better. Using AI as the first tier for the photographers is often counterproductive. Many times, I go back and forth with AI not getting a clear answer which is frustrating. Then it decides to get a human and drops the conversation until I don't know when. Also, sometimes I get an answer from AI then do what it says only to later get an email from a human (I think) telling me something different. Again frustrating. Now after a few months, I'm starting to understand how to get around a lot of the delays, so it's better. I do get a good number of jobs, and the pay versus the amount of time required for a job is ok, but travel fees are not realistic, so I always have to factor that in. I can usually request a travel fee, but it has to be done before claiming the job, so while I wait for an answer (which could be the next day) the job could be claimed by someone else. This just adds stress to the process. In addition, some of the situations you run into on a job are unforeseen and can be awkward. When I contact some merchants that have been assigned to me, they have no idea what I'm talking about and just think I'm a salesman trying to sell a photo shoot. That is very awkward, but I'm getting better at my approach. The one thing I wish OCUS would do is have a way that a photographer (creator) can talk to the same human until an issue is solved. Getting an email from a different person(s) during an issue just wastes time. Overall, I appreciate OCUS and what they are doing and I know they have to handle a lot of creators, so I do what I can to provide results without needing human support. Finally, I will say I do get to sample and take home a lot of food from nice restaurants.

The opportunity to work with a vast demographic of different types of cuisine, meeting new people, new cultures, the efficiency with Ocus.
I love it!

If anything, please bring back the option to call an agent! It takes long waiting for emails, other than that, I love it

Thank you.Everything is fine.Only sometimes you need to ask, find out, and there is no way except AI.There is no contact on the Ocus website with a person to solve any problems.

Creo que es una buena empresa, pero en este momento hay muchas restricciones a nuestro trabajo, es necesaria cierta flexibilidad.

Ocus' systems are improving. However, communication is still a problem. There are too many situations where I find myself in a gray area, and I have no options. I had to cancel a shoot because they were going to give me 30 minutes for the entire shoot. I had to cancel everything. There is rarely anyone to talk to. I don't even know many times who I should talk to.

OCUS has provided me with an additional source of income that has truly changed my life, and for that, I am forever grateful. I genuinely enjoy being a part of the OCUS community and appreciate the opportunities the platform has provided me.

If the experience were the same as when I first joined, I would probably give OCUS five stars. One of the things I really appreciated in the beginning was being able to call and speak directly with a live person when assistance was needed. That personal support made a big difference.

Another change I have noticed is the process for documenting the storefront when arriving onsite for an assignment. Initially, we were able to upload a photo of the storefront. Now, we are required to obtain a code, which can sometimes be difficult because the POC is not always onsite when we arrive.

Despite these changes, overall, I think OCUS is awesome. I am truly grateful for the opportunities it has given me, the additional income it provides, and the ability to grow my photography skills along the way. I am very happy to be a part of OCUS and look forward to continuing to work with the platform.

Willingness to help. Communication. Improved payment system

By Far one of the worst customer service, they take years to reply, they don't solve anything or offer any solution. I don't know how big company's trust OCUS to handle their clients photoshoot, every company should review and revoke their contracts ASAP.

Their Photographers don't respect your session time and quantity of photos, they also take unprofessional photos, even you with no experience could take better photos with your phone.

Photographers also don't show up, they start your session and later customer service don't reschedule.

Company's like OCUS must get out of the Market, they just don't fit. They are too inefficient.

This is my 4th bad experience with OCUS, i am going to post a bad review everywhere i see their name, i am going to aware every business owner to DONT HIRE or trust OCUS for any reason, they SUCK.

Overall, it is good, but there is a decrease in remuneration and, in particular, in travel expenses. It has practically eliminated the travel cost.

J'ai connu OuiFlash qui était l'ancien nom d'Ocus, avec des bureaux et des êtes humains...
Ce n'est pas le cas aujourd'hui, il y a un support exporté à Madagascar ( optimisation des coûts)
Il y avait d'assez nombreuses missions, ce qui n'est plus le cas aujourd'hui.
C'est une entreprise à "l'abandon".
Les jeunes photographes qui travaillent encore pour Ocus sont un peu perdus, il n'y a aucun contact humain, tout est entièrement automatisé.
De plus, information importante, Ocus est en procédure de sauvegarde depuis mars 2026, c'est à dire que l'entreprise est sous "perfusion" avec un administrateur judiciaire.

0/100 they are terrible - systems that do not work - communication very poor
IMHO
Avoid this company
There response is not true they have no phone support and when i was told they were unable to help me as the problem was at just eat
They apologies for there systems be poor
This is just one of the many excuses from ocus

“Regarding response time, the team is currently reduced with the summer period. And it is true that we have an increase in requests with Just Eat and voucher problems.

I will do as quickly as possible to help you, as soon as I have a solution with our partner client.
Morgane
OCUS@

I do not recommend this service.

I tried to cancel my subscription before the trial ended, but there was no option to do so in the app or in my Apple subscriptions. I contacted support, and they admitted there was a problem with my account after it was deleted and told me to contact my bank because they could not cancel the subscription themselves.

Despite this, my card was still charged. When I later requested a refund, the support email address was no longer available.

My experience was very disappointing. Be very careful before starting the free trial or entering your payment details.

J’ajoute également un point important à mon expérience. Mon compte a été désactivé au mois de juillet, alors que de nombreuses missions avaient déjà été réalisées et validées. Au moment de la désactivation, un montant d’environ 1 665 € correspondant à des missions déjà effectuées était encore en attente de paiement. Cette situation m’a particulièrement inquiétée et a renforcé mon sentiment d’un manque de considération envers les photographes indépendants.
J’ai aussi constaté, au fil des derniers mois, une diminution du nombre de missions proposées. Face à cette baisse d’activité et à la manière dont mon compte a été désactivé, je me suis demandé si la plateforme ne cherchait pas à réduire rapidement le nombre de photographes actifs. Je ne peux évidemment pas l’affirmer, mais c’est le sentiment que cette situation m’a laissé.
Je ne peux parler que de mon expérience personnelle, mais je conseille à mes collègues photographes d’être extrêmement vigilants avec cette plateforme. Une désactivation peut intervenir très rapidement et avoir des conséquences importantes sur les missions en cours ainsi que sur les paiements en attente.

Cada dia peor. El nuevo sistema de solicitud de gastos de viaje un desaste. Pretenden que hagas 150km con 10€.
Al precio que están a dia de hoy los combustibles.
Propuestas de 35€ un trabajo de 10 fotos a 70 u 80 km de tu casa y te ofrecen 10 o 15€ de gastos. De kilòmetraje.
El próximi paso será pretender que los fotógrafos paguemos para acudir a un trabajo?

I worked as a freelance photographer for OCUS for about 8 years, from back when they were a small young startup begging photographers to take their jobs. They grew a lot, but the photographers who built them up were left behind. Every day there are new rules, more and more "evidence" demanded to prove you did the work, and payments arrive late.

A recent example: I showed up for a shoot and the client had not prepared anything. I checked in using a code that only the owner has, yet OCUS still questioned me and asked for evidence, as if I hadn't been there. When you actually go, do everything right, and still get treated like you're lying, something is deeply wrong.

Over 8 years the only real "improvement" has been OCUS always taking the client's side. They don't think about their photographers at all, and without us they have nothing. I'll stop working with them as soon as I can and would not recommend OCUS as a freelance job to any photographer. Not responsible, not fair, and not worth it.

The platform works much better. It’s a shame that there haven’t been any jobs available for months (at least in the Berlin area), so it’s practically useless…

Le principe bien que peu rémunérateur permet de combler les périodes de creux. Il faut se montrer extrêmement flexible (clients pas au courant lors des appels ou qui refusent de réaliser le nombre de photos nécessaires, adresses erronées, annulations de dernière minutes, double rdv ... ). Les tarifs des missions ne cessent de baisser depuis que j'ai intégré la plateforme et les procédures de se compliquer. La ligne directe d'aide a disparu récemment au profit d'un tchat avec des réponses toutes les 24h (tellement pratique quand on a une urgence sur le terrain) et on doit constamment se justifier pour obtenir une compensation lors d'annulation de la part des clients. Je comprend que beaucoup craquent au bout de quelques mois.