Ofcom Reviews 196

WOW the Ofcom website is terrible.
How do you report anything - You don't.
They have made the most complicated web site of smoke and mirrors that leads no where.

Its a web site for online Media and they want you to call or write a letter.?!! Bonkers it is run by Labour afterall.

The one touch switch service is a complete failure, how do OFCOM oversee this because it’s not working. I used the service switching from Virgin to Sky and it’s been abysmal from Virgin continuing to bill me after my contract end date and after returning their equipment to Sky not transferring my landline number (still waiting for a number 3 weeks after the transfer) the broadband companies are just really poor. Where is OFCOM is there not another way of managing providers?

Easy to contact via web site. Prompt replies and updates on case file with time lines. Ofcom provided a quick and reasonable summary of a 7-10 month issue with EE.
Progress by OfCom over two/three weeks as good as my EE contact over 5/6 months.
Credit solution offered by EE only agreed to facilatate my escape from 150 customer services at EE where some 75%+ customer feedback was 1 star or less!!

When will you get some teeth and end the disgusting practice of mobile operators continuing to charge for handset repayments after a contract ends and the handset is fully paid off? It’s simply theft.

Do your job - stop having cosy dinners and expense account trips and change the law.

Absolutely pointless organisation only interested in the concerns of the media giants, no way to contact by email, and very rude operatives. Government needs to disband this shower of clowns

Ofcom is turning the UK into a police state that is as bad if not worse then North Korea or the PRC.

This is not what the people of the UK voted for.
Free the UK!

Stopped a 30 year old man from having a tug but still allows kids use Kick, a platform that pushes gambling to kids as well as child pornography, rape, assault, hit and run and more. Amazing job guys. Nailed it.

this company needs to be disbanded for tyranny just like kiers does i will be calling every day

Credit Guido Fawkes

Two-tier media regulator Ofcom never fails to take a swipe at broadcasters such as GB News, for merely doing their job and bringing the reality of modern Britain to our screens. But its vastly increasing army of pen-pushers is about to get a big boost…

The organisation has posted a £1.8 million contract for “the provision of recruitment process outsourcing services” for up to 5 years from February 2026. Interested organisations can apply through the regulator’s own ‘Bravo’ contracting portal. The spending is expected to fund more costly online censors as Ofcom tries to grapple with its new remit to regulate the internet. Not £1.8 million for new staff, but simply for outsourcing their recruitment to an external provider…

For a budget of £1.8 million you could:

Hire 68 new British Army soldiers.
Buy 1,125 hospital beds.
Provide 9,000 pensioners under-79 their winter fuel payment.

Taking away the rights of the British people. People are allowed privacy. ID and Biometric data can be easily hacked, sold and shared. This a human rights breach.

Hopeless website - trying to find out why we get very poor FM reception and terrible DAB - turns out that Suffolk is the one place they don't have anyone working on this even though the agreement to do this was made in December 2014! So 11 years and there is no one to talk to or complain. It is shocking that in this day and age you can't get these services with a proper signal that doesn't break up all the time or no signal. Tried to call but no answer so had to give up.
They are hopeless

Sky failed to port my landline telephone number and are being completely unhelpful in trying to resolve the issue. They also appear completely clueless about how number porting works.
I telephoned Ofcom and spoke to Alex who explained exactly what had probably happened and where my number most likely was (with BT after it was released by my previous provider). He also explained several options for a resolution or raising a complaint.
Thanks Alex.

Spoke to them about stupidity of their home phone digital switchover guidance. Spoke to someone who kept talking over me and may as well have been a chatbot. Usual lines like - we don't investigate individual complaints, we can't make broadband and/or home phone providers follow any guidance - plus numerous other patronising comments. Obviously think they are something special and achieve nothing for the public.

In January, I was helped promptly and successfully by Ofcom in resolving an issue with a telecom company. Thank you.

What a ridiculous organisation and rule. To have to re-enter a pin code to watch continous programmes in a session on Sky Atlantic etc. I can understand having to enter the pin code once but to have to enter it after each episode has finished and new begins is unter overkill. I do not have children, no under age people in the house and have no visitors that come in the category of under age. Why I can't make a choice to turn this facility off I will never know. Stupid ruling, ridiculous process all for the sake of under 18's, why should I be expected to manage this as a adult I will never understand.

Responsible for our third world internet service. At least ten years behind Spain. The chairman with little relevant background 83 years old appointed by Nadine Dorris says it all.

ofcom or should be renamed uselesscom, what a waste of taxpayers money

What an utterly useless organization Ofcom is, set up by other useless people in Government departments to "regulate?" services in this country. All organised by successive Governments to look after wealthy individuals and companies who provide terrble services to the general public and get away with it. The recent fine given to Royal Mail is a point in question, where the £10 million they have to pay for being one of the worst companies in the UK, will be passed onto their customers. So Ofcom, Parliament and the Government, how does this make any sense? A better idea would be to perhaps sack incompetence instead of rewarding it, eh Starmer?

Been trying to get in touch with ofcom to see why programs on all channels are repeated Every Week not just once a year,also adverts are nearly as long as the programs. Complete waste of time.

Wrote a letter 7 weeks ago after BT cut me off and cost me money, followed by Sky charging me for a service then not installing it. No response at all from Offcom. Zero. Diabolical service as bad as the organisations I was complaining about