Gap Reviews 60

(Old Navy) I received an electronic receipt via email, it was my email address but someone else’s order. I was disconnected twice live chatting with an agent. The third agent Marlika C. was very rude. I was just trying to make sure my PayPal account wasn’t hacked or if I received someone else’s receipt by mistake. I didn’t order anything from them and I definitely won’t order anything from them now after their rude behavior.

I absolutely love old navy. They have great quality clothes for a great price. They are so comfortable and I could wear them non stop. I have nothing bad to say about this company.

This is the hint that no one works at Old Navy, you get no response from a review. Don't buy from this company garbage

Very disappointed in Old Navy this year. I ordered my gifts on December 5th and they didn’t arrive. Called yesterday and they were overnighting my sons gifts which are now scheduled for Monday. Huge Christmas fail and so disappointed as you were the bulk of his gifts.

I have been happy with Old Navy, they have done a good job of delivering during the pandemic. I understand that shipping takes longer these days. My problem is that my debit card was charged twice for the same order, 3 MONTHS LATER. I check my bank account every day. The notation on the second charge even stated it was for a May 8th purchase. It took 2 phone calls and an hour to finally reach someone in customer service. The charge happened on a Friday and I called on Sat. The rep told me that it was "a computer glitch. Purchases from May 7-May 11 were charged again on August 7th. The $$ would be REFUNDED on Monday". ON gets to keep everyone's money for 3 days. earn interest on it and can even apply for more funding. I think ON thought people would not notice. This is fraud.

They have great quality products and good designs. I especially love their swim section, which has a great selection for all body types. Great customer service too!

I’ve ordered here several times during the pandemic, before the pandemic I had never ordered before. I had the opinion that Old Navy didn’t have jeans for curvy women like me, boy was I wrong. They have some of the best, most comfortable, and flattering jeans! I love them, and recommend them to anyone. Shipping was sometimes slow, or super fast, which I’m sure was due to the sanitizing processes during the pandemic. A couple of jeans I ordered were too short for me, I easily returned them with the free returns that they offer, which was extremely convenient. I will be shopping here again in the near future!

Ordered two pairs of jeans with them they were lovely the only thing I didn’t like is the packages didn’t ship together

I am super disappointed in old navy.com. usually don't have any issues except they are regularly slow shippers.
So recently I order some things on June 11th and i decide that i need my things in a jiffy, so for the first time ever, i pay the extra 7 bucks to get my items in a week.....i get #2 of 3 packages on the day everything suppose to be here (june 18th). I get #3 of 3 packages the day after (june 19th). I never received #1 of 3 which was actually sent out before any of the others according to their customer service line recording (2 hours on hold 3 different times with no live person to answer at all, btw). I looked on ups.com its now not arriving until 23rd. (REALLY, oldnavy?!!!!!!!!) so I emailed customer service 3 times came back with auto messaging letting me know there isn't anyone to answer my email and to call the number. On their website I tried to live chat but no one is available there either.....i can't believe THIS is what old navy has come to. I just want my money back for the shipping and them to remove expedited shipping from the website for now or put a strike through on it because it's obvious they can't abide by their own promises and they aren't available to give refunds soooooo.....people are falling for that trap.

"Here ya go pay for faster shipping, but hear our excuses about why we can't do that right now after you paid for it....and if u need our help with something, oh well😰😬you'll just have to wait for 3, 6 or 8 months or who knows how long because 'everyone's affected by covid19' 😩 and since this seems as good as any excuse to NOT do our jobs or anything.....we will just say it's due to the covid19 crisis. so, valued customer, your just s.o.l getting your cash back you paid us for things and services that you didn't receive. be sure to come back and shop with us again, ok?"

Ummmm......yea?....nope

Ordered the reusable face mask and their add shoes beautiful mixed patterns, what I received are only 2 patterns on 3 orders and it is clearly a returned as the return address is GAP, Returns. Will definitely return my entire order. Poor customer service too.

Very cute clothes for children for cheap!! I love the shorts for the summer and the leggings are good for cheap too.

I made an order April 18th haven't received anything yet, funny storie ups and old navy send me an email telling me my package was delivered today, May 12, and I never received my package, plus ups delivered to another address because someone signed for it, good thing old navy hasn't charged me that yet, after few attempts to contact them I had to called my bank and cancelled my card, because no one ever answered the phone, and if i didn't get my package i don't want them to get my money, and I wait almost a month to receive that..on top of that they charged me for something May 8th and I haven't order nothing else.

I like what I find here. They have sales

The website was clear and easy. The dress came when expected within a few days and looks great. Will use this brand.After visiting several websites, finally I found many beautiful clothes on this website. I love its varieties and I...

I just bought my granddaughter 5 long sleeved uniform shirts. The price was for them were terrific. I don't feel that the fabric is as good as Wonder Nations or Academy uniform shirts. Their fabric is very soft and comes out of the dryer like ironed and brand new. Old Navy uniform shirts are not soft and have the wrinkle look when they come out of the dryer. But because they were so cheep, I shouldn't complain to much.

Love shopping at old navy for my 10 yr old daughter, the recently had a 75% clearance sale, we were able to find item for under $3! That's better then most thrift stores!

I Love Old Navy Rockstar mid waist denim jeans!! They are the best hands downs!..I've been rocking Rockstar Jeans for almost 8 Years!!!.The quality and fit is everything!..And they make your booty look Amazing♡ Wella Novee♡

Old navy is my fav store to shop at, being a credit card holder with Gap companies, i always enjoy shopping here. Things can b pretty affordable and they always have Sales for customers. Love it n enjoy shopping at old navy.

Good american brand and not many do realise it's a good old GAP or something like that, correct ? Cause I am totally out of my mind anyway with them, care to share there or what ? I do not want to make it all possible but we need to promote it much more if possible.