Placed 1st order with Olivastu on Thursday for a glass Chongz bong. Paid £55. Received Chongz acrylic bong on Saturday worth about £20 max. It was difficult to contact the company and the only way I... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Received a broken product and the company have ignored me for two weeks. Edit: After posting this review the company has made contact and has sent a replacement which was also broken in the exact... Toon meer
Bedrijf heeft geantwoord
Impressive range of products super cool merchandise to, I was looking for a smell proof bag/rucksack having previously used firedog which are OK not fully smell proof though but you get what you pay f... Toon meer
I'll put it simply.... IF YOU ARE CONSIDERING BUYING YOUR SUPPLIES ONLINE THEN BUT FROM OLIVASTU.... they are the BEST online head shop, amazing choice and even better customer service from Prites... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Olivastu is the most reliable online head shop in the UK, positioned to serve all potheads and 420 enthusiasts. We provide some of the best bongs on the market, bringing the largest collection of smoking paraphernalia to personalise and optimise your smoking experience. We take pride in bringing our customers a quick, discreet, simple, and pleasant shopping experience. Our in-house team provides a 24X7 support to help with any difficulty or doubts. Our wide collection of smoking accessories, vaporizers, e-liquids, and a robust catalogue of products covers all your smoking needs. We deal with a wide variety of rolling papers, dab rigs, bubblers, chillums, glass bongs, and smoking pipes that match your quirky, unique, and millenial smoking style.
Contactgegevens
Olivastu Ltd.Unit 2133, 109c Dudden Hill Lane, London, NW10 1BJ, London, Verenigd Koninkrijk
- 08712 455 645
- info@olivastu.com
- www.olivastu.com
4,1
Goed
360 reviews
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service as always.
5 april 2026
o didnt recived it yet
15 maart 2026
Antwoord van Olivastu
The item got rejected and it is on its way back to us. I have contacted the customer also to explain this. they have never contacted us to find out and checked the tracking
Antwoord van Olivastu
emailed customer offered a replacement
Antwoord van Olivastu
emailed him twice with no answer. We can swap or refund no issues
Good products
2 september 2025
Received a broken product and the…
Received a broken product and the company have ignored me for two weeks.
Edit: After posting this review the company has made contact and has sent a replacement which was also broken in the exact same manner.
I believe this is likely a courier issue.
12 februari 2026
Antwoord van Olivastu
Emailed customer offered a brand new one. We have not received any email so messaged him directly
Never recieved the vape having to go…
Never recieved the vape having to go through bank to get refund
13 februari 2026
Sent wrong item, hard to contact but satisfactorily resolved.
Placed 1st order with Olivastu on Thursday for a glass Chongz bong. Paid £55. Received Chongz acrylic bong on Saturday worth about £20 max. It was difficult to contact the company and the only way I managed it was by leaving a negative review here on Trustpilot. They were very apologetic and helpful when I did get hold of them. They sent me the correct item and refunded my p&p for returning the incorrect one. I removed 1 star for sending out the wrong order and removed another for being hard to contact.
14 februari 2026
Review zonder uitnodiging
These guys are fantastic
These guys are fantastic. Brilliant selection and prices.
Also great customer service and will diligently fix any issues with an order but it's not usually a problem.
Would highly recommend.
5 februari 2026
Been buying from here for a while now
Been buying from here for a while now, I find their products are reasonably priced and have a lot of products to choose from, when one of my products was not available they called me to tell me and ask if they could substitute it for a similar product, nice customer service.
15 januari 2026
Products good and as described and…
Products good and as described and quick delivery.
12 oktober 2025
Always top delivery
Always top delivery - their glass tips have such a nice puff to them. Sometimes like them better than my RipTips
21 november 2025
Review zonder uitnodiging
very happy with my order
very happy with my order, amazing quality products, delivery was very fast would definitely order again.
3 november 2025
good customer service
I made a mistake on my order and the team were excellent at resolving. and did not charge me any extra for my mistake.
13 oktober 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.