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Olivehomeandsolar Reviews 

5
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TrustScore 3 uit 5

3,1

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Bedrijfsgegevens

Geschreven door het bedrijf

Olive Home & Solar Solutions is a UK-based provider specializing in energy efficiency, renewable upgrades, and property weatherproofing. We focus on future-proofing residential properties to lower energy costs and improve structural durability. Core ServicesRenewable Energy: Installation of solar PV and solar thermal systems to generate clean electricity and hot water.Insulation: Loft, wall, and floor insulation designed to reduce heat loss.Ventilation: Positive Input Ventilation (PIV) systems to control moisture and prevent condensation. Weatherproofing: Exterior damp-proofing and moisture control.Roofing Services: Roof repairs, EPDM flat roofing, and gutter, soffit, or fascia replacements. If you are looking for specific service coverage, or a quote from Olive Home & Solar Solutions, please contact us: https://www.olivehomeandsolar.co.uk/ Admin@Olivehomeandsolar.co.uk 03301 231 220

Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

5 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,1

Alle reviews

(5)

5 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

What a lovely, helpful informative lot

What a lovely, helpful, and informative team.
👍👍👍
I booked a damp course but cancelled after a friend offered to do it for free. The cancellation was hassle-free, and while my refund was delayed by a couple of days, they proactively called to keep me updated.

3 augustus 2026
Review zonder uitnodiging
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Antwoord van Olivehomeandsolar

Thank you so much for your kind review! We completely understand taking up a friend’s helpful offer, and we are glad we could make the cancellation process smooth for you.

We apologize for the short delay with your refund, but we always strive to keep our customers informed every step of the way.

If you ever need any assistance or advice in the future, our team will be more than happy to help!

Beoordeeld met 1 van de 5 sterren

Can't rate zero stars

Can't rate zero stars.

Rogue Trader tactics, currently pursuing a criminal complaint and fraud enquiry with bank due to cold calling, inventing issues on two occasions with vulnerable pensioners home, overpricing, failure to complete documents correctly and failure to identify a power of attorney. Victim has paid extreme costs for the alleged work.

Suggest avoidance of this alleged company.

17 augustus 2026
Review zonder uitnodiging
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Antwoord van Olivehomeandsolar

All jobs were completed by certified professionals, and we maintain that the work was carried out lawfully, in good faith, and in accordance with the signed agreement. From the moment you raised your concerns, we have maintained communication and made every attempt to resolve this matter directly and constructively with you.

Though this represents a substantial financial loss for us as a business given the labour and materials already incurred, we genuinely want to bring this dispute to a close.

We are now prepared to offer a full refund for the job you were displeased with, alongside an offer to return and rectify any outstanding concerns regarding the previous roof work at no extra charge.

Please contact us at your earliest convenience so we can process this refund and arrange any necessary follow-up work.

Olive Home & Solar
Tel: 03301 231 220
Admin@Olivehomeandsolar.co.uk

Beoordeeld met 5 van de 5 sterren

Very helpful service

Spoke with Thomas from the office who was a lovely helpful gentleman when the engineer came and surveyed the property they was very friendly knowledgeable and polite overall great service

The report that was left with me was very detailed and really helped me and my wife have a better understanding of our energy performance!

19 augustus 2026
Review zonder uitnodiging
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Antwoord van Olivehomeandsolar

Thank you for sharing such a great review!

We are so pleased to hear that Thomas provided wonderful service from the office, and that our survey team made a great impression in person.

Helping you and your wife clearly understand your home's energy performance through our detailed report is exactly what we aim for.

We truly appreciate your feedback and look forward to being here for any future energy efficiency needs!

Warm regards,
The Olive Home and Solar
Admin@Olivehomeandsolar.co.uk
03301 231 220

Beoordeeld met 1 van de 5 sterren

Missed a call from this company

Missed a call from this company, returned the call and despite hearing background voices & chatter, my call was never answered?

11 augustus 2026
Review zonder uitnodiging
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Antwoord van Olivehomeandsolar

Thank you for taking the time to leave us a review. I am so sorry for the frustration this caused—that is certainly not the experience we want you to have when reaching out to us.

It sounds like there may have been an unexpected glitch with our phone system, and I apologize that your call wasn't picked up properly. We would love the opportunity to assist you—please feel free to give us another call 03301 231 220 or drop us an email at Admin@olivehomeandsolar.co.uk with your preferred contact details, and a member of our team will reach out to you directly.

Warm regards,
Olive Home and Solar

Beoordeeld met 1 van de 5 sterren

Very concerning experience involving a vulnerable elderly person

We became involved after an 87-year-old family member with dementia received several unsolicited calls regarding loft insulation. During the call, she clearly explained that she was elderly, became confused, and would normally ask her daughter to deal with these matters on her behalf.

The numbers displayed on her phone appeared to be UK mobile numbers. We called these numbers back and spoke to individuals who stated they had not made the calls and had no connection to the sales enquiry. One person appeared frustrated and indicated they had received similar return calls before. This raised serious concerns for us about the way the calls were being presented.

Despite our family member explaining that she was elderly and confused, an appointment was arranged for the following day.

When a representative attended, we challenged the circumstances under which the appointment had been booked. We also later contacted the company and requested details of their formal complaints procedure. Rather than being provided with the complaints process, we were simply asked to supply an email address so that somebody could contact us.

Another point that caused concern was that the representative stated he had been working for the company for two years and that they had never received any complaints. However, after checking Companies House records, we found that OLIVE HOME AND SOLAR SOLUTIONS LTD was incorporated in April 2026. This appeared inconsistent with what we had been told and raised further questions about the company's history and trading record.

Our main concern is the apparent lack of safeguards when dealing with potentially vulnerable customers. When someone clearly states they are elderly, confused, and normally rely on family members to make decisions, we believe additional care and checks should be carried out before arranging appointments.

We have submitted a formal complaint and are considering referring our concerns to the relevant authorities, including Trading Standards and the Information Commissioner's Office, for further advice.

4 augustus 2026
Review zonder uitnodiging
Logo Olivehomeandsolar

Antwoord van Olivehomeandsolar

Dear Gary,

Thank you for reaching out and sharing these details. We take matters involving potentially vulnerable individuals extremely seriously, and I appreciate the opportunity to address your concerns.

All of our staff undergo mandatory adult safeguarding training, as we are fully committed to upholding strict protocols to protect vulnerable customers.

I am genuinely sorry to hear about your family’s distressing experience, and I regret that our initial interaction did not leave you feeling reassured.

To ensure this is thoroughly investigated, I would like to personally review what occurred regarding the initial call, the appointment booking, and the information provided by our representative. Please reply with the best contact details and any relevant dates or phone numbers so I can look into this immediately.

We welcome the chance to review our process in full and provide you with a detailed, formal response.

Warm regards,
Olive Home and Solar Admin@olivehomeandsolar.co.uk
03301 231 220

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