Oneassist Reviews 

Chor company h one assist mene 3 sal ka accidental damage protection plan liya tha TV ka , TV 6 mahine mein kharab ho gai , claim process karne ke liye mere se ₹500 liye , 10 din bad Mera claim reject Kar Diya, aur ₹500 refund bhi nahin diye aur jo hai, Mera 50000 ka TV ka nuksan ho gaya, total loss , Flipkart bhi chor company hai usi Ne mere Ko TV beka aur iska plan beka one assist ka
Bhai kabhi bhul ka bhi mat lena iska plan nahin to pachtaoge , ghatiya chor company hai
, customer care ka number nahin milta Hai , chat wale aathvin pass hai
Bahut hi ghatiya response hai
Chor h sale , claim process karne ke ₹500 lete Hain, aur paise bhi refund nahin karti claim reject hone ke bad

With miss Bharti help, I received my TV damage compensation. I found her help in this regard very good.

good service

On 27 Feb 2025 I had purchased 2 years extended warranty for the Whirlpool refrigerator which I bought on same day.

On 10th Aug26, I raised an service request for repair of my above mentioned refrigerator since cooling was reduced 2 days ago.
On 12th Aug26, I recd the msg from OneAssist confirming the registration of my complaint vide Service request No. 74844313.
On 13th Aug26, I recd another msg confirming that complaint has been handed over to concerned technician. Subcequently, the technician visited on same day around 11:00 am. After inspection they informed that gas is not leaked and may have some other issue for which refrigerator need to be switched off for 8 hrs to cool down and further investigation. So, technician went back informing us to switch off the refrigerator in the night so that he can check it next day in tve afternoon.
Accordingly, refrigerator was switched of on the night of 13th Aug. But no one came on 14th Aug whole day. I tried to called OneAssist office 5 times between 3:00 pm to 7:00 pm but noone picked the call. Again I tried to call on 15th Aug but no response.
When I called again on 16th Aug26 at around 10:00 am, I was informed
that techinician will surely visit by afternoon. No reason was given for not visiting on 14th Aug inspite of confirmation given by technician.
Moreover, inspite of repeted calls on since 14th Aug, the technision has not reached till 19th Aug26 2:00 pm.
I am facing difficulty without refrigerator and many of food products have perished since refrigerator is switched off since 13th Aug26 10 pm on technician advised.
This attitude of One Assist is highly unprofessional

ONE ASSIST

It's fraud company who cheat the customer and it's customer care people are worst.

I guess OneAssist pay their customer care people just to reject the claim without any reason. #OneAssist fraud company
Kindly don't purchase any policy from One assist .Such a worst insurance company .They don't settle any claim. When you read there terms and condition of two pages you don't dare to claim again.
They will give a number of reasons for rejecting your claim at any cost. This is my personal experience.

So friends, please think before once if you are going to take insurance from this company. Never encourage such type of companies any more, please.

They are not a genuine service provider, the money paid for the protection cover is a complete waste. I am unable to register a service call because the app is not allowing me to raise the issue, even though the product is still within the warranty/protection period. This is extremely disappointing and defeats the whole purpose of paying for the protection cover.

without any concern rejected my request suck services 0% services suck service suck services, suck you OneAssit Consumer Solution!

They deserve the top spot for providing absolutely appalling service. This company deceives people for its own profit without caring about customer issues; if you have a problem with your television, please do not entrust it to them—they steal necessary components from the sets. They treat customers very poorly, and the staff working there are terrible. Please do not use their services; I am one of the people who fell victim to their deception.

Very good very nice

Stay away from OneAssist. My experience has been extremely disappointing.
I submitted my laptop because some keyboard keys were not working. When I received it back, I found new damage on the bottom cover that was not present before it was sent for inspection. Shortly afterwards, OneAssist rejected my claim by alleging ADLD (Accidental Damage/Liquid Damage).
Despite repeatedly asking, I was never provided with a detailed technical inspection report or evidence to support this conclusion. Instead of resolving my issue, I was left with a damaged laptop and an unsupported claim rejection.
This experience has completely destroyed my trust in OneAssist's claim process. Based on my experience, I would never buy a OneAssist protection plan again and would strongly caution others to carefully consider whether they want to trust this company with their devices. The matter has now been escalated to the Consumer Commission.

OneAssist has been a complete disappointment. Their service is full of hidden terms and conditions that are never made clear upfront. Based on my experience, I will never recommend this service to anyone.

Here's why:

- First, you pay around 17% of your bill amount as the insurance fee.
- Then, when you actually need to make a claim, they charge you an additional 5% service fee.
- Even after paying both of these amounts, they approve only 50% of the claim, leaving you to pay the remaining amount out of your own pocket.

What's the point of buying insurance if you still end up paying so much yourself? It feels like the company benefits more than the customer.

Instead of spending 17% on this so-called protection, you're better off investing that money. In a year or two, you'll likely get better returns and avoid the frustration of dealing with hidden charges, confusing conditions, and disappointing claim settlements.

This has been a waste of money and a frustrating experience. I strongly advise others to read every single term and condition carefully before buying this plan—or better yet, consider other options.

One of the worst service I have ever seen, they will not process any claims and wantedly reject the claims for no reason.

I purchased the extended warranty because it was recommended during my Amazon purchase. About two years later, my Sony TV developed a major fault and stopped working. That's when my experience with OneAssist became extremely frustrating.

I submitted my first claim, but it was immediately closed with the reason that the "customer could not be reached." This was completely false, as I never received a single call, email, or message from them. I opened a second claim, and the exact same thing happened.

At that point, I contacted Amazon. They reopened the claim on my behalf and escalated the issue to OneAssist. Only after Amazon became involved did I finally receive a call from OneAssist. They assured me that a technician would visit within a week. After waiting more than a week and a half without any contact, the claim was once again closed with the same false reason: "customer unreachable."

I informed Amazon about what had happened, and they intervened again. This time, OneAssist incorrectly classified my address as a remote rural location and claimed there was no nearby Sony service center. This was simply untrue. I live in a city that serves as a regional hub, and Sony has an authorized service center in the same city.

After nearly three months of delays, repeated false claim closures, and misinformation, I told Amazon that if this continued, I would have no option but to file a consumer complaint. Amazon assured me they would personally assist if OneAssist failed again.

A new claim was opened, and this time a Sony technician finally visited my home. After inspecting the TV, he quoted more than ₹20,000 for repairs, including replacement of the motherboard and power supply. He explained that the TV was fully repairable and that the required parts were readily available because the model was still in production. According to him, the repair could be completed within about a week once OneAssist approved the repair.

Instead of approving the repair, OneAssist rejected the technician's quote. Two days later, they informed me that the TV was "not repairable" because the parts were supposedly unavailable. They then offered me only ₹14,000 as a settlement and expected me to arrange and pay for the repairs myself, including any technician charges. This was completely unreasonable and directly contradicted what the authorized Sony technician had already confirmed.

The insurance plan I purchased covered repairs of up to ₹60,000, yet OneAssist refused to honor the repair and instead tried to settle for only ₹14,000.

As a final attempt, I contacted Amazon again. Since they had been following the case throughout, they stepped in once more and ultimately provided me with a full refund for the TV in exchange for returning it. Without Amazon's intervention, I doubt this issue would ever have been resolved.

The entire process took almost six months, caused unnecessary stress, and required repeated intervention from Amazon because OneAssist repeatedly closed claims with false reasons and failed to honor the warranty they sold. Even after everything was resolved through Amazon, OneAssist later marked the claim as "service completed" on their end.

Based on my experience, I cannot recommend OneAssist to anyone. The company repeatedly delayed the process, provided inaccurate information, and failed to fulfill the coverage promised under the policy. If you're considering purchasing their extended warranty, I would strongly advise looking elsewhere.

If anyone is pursuing legal action or has filed a consumer complaint against OneAssist over similar experiences, I would be willing to contribute my documentation and experience to support the case.

Scam Company.
They have a script for all customer service agents to deny the claim first.
Delay next, in the hope that customer will stop pursuing.
A big scam company.

great experience with service by trained personals

GOODSERVICE

Good service

I would like to give half star not even half I would not like to give them any stars they are thief's,chore cheaters duckers and loteras they eat people money and giving false extended warranty they should be band from this world I will go to consumer court and will file a complaint against them

Even I tried so many times very calm and composed, But now I clearly understood

ONE ASSIST pure scammer not genuine to customer after taking insurance. This is pathetic and very worst experience I have ever had.

Purely cheated me using nonprofessional technicians. After raised call they simply not answered call or message even 10 days also.

After lot of struggle they simply came and rejected out query for avoiding proper work. WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST

Complaint No: 112399

I purchased an insurance plan to protect my TV and ensure quality repairs when needed—not to receive a device back with a different configuration and unanswered questions.

After repeated follow-ups and a phone discussion with the team regarding Complaint No.112399. I was simply told that a "genuine PCB" had been installed. However, the invoice does not mention the PCB model number, part number, or compatibility details. More importantly, the repaired TV does not match its original configuration.

If I had to accept any available PCB and a modified setup, what exactly was the value of paying for an insurance plan? I could have opted for a local repair at a fraction of the cost.

Customers pay for assurance, transparency, and restoration to original standards—not for uncertainty and compromises. I am giving OneAssist a final 48 hours to provide a satisfactory resolution. Failing that, I will proceed with filing a formal complaint before the Consumer Commission.