You have been selected at random. Lie number one. Targeted me at both homes after recently moving. Both within a year of each other. Id just got out of hospital the first time & has a man at my door,... Toon meer
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My mother died nearly 2 years ago inher 80's. My brother was her carer. Recently he had a woman from ONS asking for a survey and said that my mother had been interviewed recently about her money and r... Toon meer
Bedrijf heeft geantwoord
Very persistently tried to contact me on the phone after I turned the field staff away due to feeling really unwell and not letting them in my house. Very rude and inconsiderate. Ended up having to bl... Toon meer
Bedrijf heeft geantwoord
Had the original letter about being selected to complete the survey. Got half way through it on line and couldn't answer one question so I couldn't carry on. Have been unwell since then and forgot all... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's largest independent producer of official statistics and the recognised national statistical institute of the UK.
Contactgegevens
Government Buildings, Cardiff Road, NP10 8XG, Duffryn, Verenigd Koninkrijk
- +44 345 601 3034
- https://www.ons.gov.uk/aboutus/contactus
- www.ons.gov.uk
1,8
Slecht
76 reviews
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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Negative
You have been selected at random. Lie number one. Targeted me at both homes after recently moving. Both within a year of each other. Id just got out of hospital the first time & has a man at my door, cards pushed through, calls, emails & letters. I requested to opt out as felt so harassed. Awful way of asking for participation by railroading & turning up at your door unannounced
1 juli 2026
Review zonder uitnodiging
Birth certificate anything
I found a website to be easy to navigate and step by step instructions make it very simple to use much appreciated for your help
10 juni 2026
Review zonder uitnodiging
We initially thought this was a scam........
We initially thought this was a scam, however persevered as it appears to be for a government agency. The agent who came to see us in early April though was reassuring, and very pleasant and efficient(thank you David). Having read the mixed reviews were doubtful about receiving the vouchers, and we did have to chase them up a couple of times but they did arrive eventually(two months later in mid June), and have just updated the Trustpilot review accordingly.
7 april 2026
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for taking part in one of our surveys. We're sorry that you have not yet received your voucher. We advise that you check all the email addresses you have, including spam and junk folders, in case your voucher email has been directed there.
If you still have not received an email, please email Surveyfeedback@ons.gov.uk with your full postal address and reference numbers from any letters you may have. We will identify the survey and deal with your request with the voucher team.
Thanks again for taking part. Your answers help us understand the needs of your community, which help to shape facilities and services local to you.
Shocking behaviour from ONS
My mother died nearly 2 years ago inher 80's. My brother was her carer. Recently he had a woman from ONS asking for a survey and said that my mother had been interviewed recently about her money and retirement plans! He told her that was not possible. He had to show her proof that she was dead. Disgusting and upsetting.
27 mei 2026
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for sharing your experience. We are very sorry for the distress caused. If you would be willing, please could you send an email to Surveyfeedback@ons.gov.uk with the relevant postal address? We can then investigate further and ensure that you are not contacted again.
Yet Another unpleasant entity…
Yet Another unpleasant entity associated with the government , every correspondence they seem to send out is worded in a threatening and confrontational way warning of fines if you don’t comply , they seem to be hell bent on causing as much stress and harm to your company as possible yet they state that they exist to help the economy, personally I would say as an entity they actually have the complete opposite effect by just adding to the stress and anxiety small business owners already have to deal with . If the ONS was a legitimate business in the private sector they would very likely be closed down in seconds and investigated
In your response you obviously dont get it do you, as a small business its hard enough trying to stay afloat as it is, thats not made any easier with the damage this current government is causing to the economy and small businesses in general, the stress and damage both them and you cause to small businesses in the uk should be shown in your surveys, as you are certainly impacting how small businesses are likely to struggle further by adding to the stress by sending threats of fines and prosecutions , when we already have enough on our plates trying to use the limited time we already have to cope trying to survive , rather that trying to magic up more time to give you a record of how you are damaging our business for 15 months
1 mei 2026
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for your feedback. We’re sorry to hear that you’ve not had a good experience with our surveys.
We carry out our business surveys under the Statistics of Trade Act 1947. This means that if you do not take part, you could receive a fine or enforcement procedures may be imposed, however we will do everything we can to assist and encourage you to respond before we resort to this.
It’s important to take part in ONS business surveys as the information you give allows us to create statistics that play a major role in monitoring the UK economy and setting interest rates. If you are having trouble with your survey, you can find information about who to contact here: https://www.ons.gov.uk/aboutus/contactus/businesssurveyenquiries
0 stars!
0 stars!
After receiving an initial letter I have been bombarded with cards through my door every other day informing me someone has been and requesting I complete this survey.
This has been going on for the past 2 months now at least.
Doorbell rang today whilst I was in and spoke to someone who explained to me what it was all about and why they needed the survey, such as needing more specific places of worship, schools, services needed for children with special needs, etc in the area and that the survey had nothing to do with the government.
However, when going onto the survey it specifically says gov and so does the contact info.
I started the survey just to get them off my back, however, I was quick to abandon the survey after a few questions. I'm sorry but asking me about my employment details, delving deeper into the details of what I was doing in my job, then asking me my main responsibilities of my job after already providing details of my job description then after all that going into training and qualifications has absolutely NOTHING to do with what the community needs.
I stopped filling this out, discarded it, ripped up and threw away the card.
What is with all the personal, intrusive questions?
No you do NOT need to know the details of my household and how we are all related to each other.
You do NOT need to know about all my employment and qualifications and what I'm doing to look for work.
You do NOT need to know anything about me and my family to know what my community needs. If we need another church, mosque, school or help with a special needs child we'll contact our MP ourselves thank you very much!
STOP WITH THE INTRUSION AND HARASSMENT!!!
F* OFF! If I get a knock on my door or a card through my door again I'm reporting it to the police.
16 april 2026
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for your feedback. We’re sorry that you’ve not had a good experience with our surveys.
At the ONS, we are a part of the UK Statistics Authority – a non-ministerial government department that is accountable directly to the UK Parliament. As the UK’s largest independent producer of statistics, our statistics are impartial and free of political control but are also used by government departments, public bodies, charities and other organisations projects that could include improvements to healthcare, well-being and social care services.
All households have an equal chance of being chosen to take part in ONS surveys, and so we encourage households to submit their responses through a range of methods. In some cases, if a response hasn’t been received two weeks after the invitation letter was sent, we will send another letter to remind you to complete the survey and extend the deadline. If you have already told us that you do not want to take part, there could be an overlap between you telling us and the extension letter being sent. We apologise for any confusion this might cause.
Very persistently tried to contact me…
Very persistently tried to contact me on the phone after I turned the field staff away due to feeling really unwell and not letting them in my house. Very rude and inconsiderate. Ended up having to block the man's phone number. As a young woman in her early 20s I really don't appreciate unsolicited unplanned visits from a random strange man at my door trying to invite himself in as it is.
3 april 2026
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for your feedback. We’re sorry to hear about your experience with one of our interviewers.
Your address has been randomly selected to take part in one of our surveys and the visits are being carried out to confirm that you’ve received the invitation letter. If you are unable to speak with an interviewer in person, they will sometimes call to encourage you to complete your survey.
It’s so important to take part in an ONS survey. The questions we ask allow us to collect vital information so we can understand the changing needs of the UK.
Verging into harassment territory now
Verging into harassment territory now. Not sure in how many ways we can say not interested. Multiple letters received and binned, to have them turn up at the door and be told we’re not interested only to then start getting phone calls at 9pm!
It’s a joke and no voucher is worth this. Just leave people alone!
22 januari 2026
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for your feedback. We’re sorry that you’ve not had a good experience with our surveys.
If we send you a letter to take part in a survey and do not receive a response after two weeks, we will send another letter to remind you. There can occasionally be an overlap between you telling us that you do not want to take part and the reminder letter being sent. We apologise for any confusion this might cause.
Our field staff’s working hours end at 8pm, and you should never be contacted after this time. If you’ve received a call or house call after this time, we sincerely apologise and will take action to remind all staff of this policy. Thank you for bringing this to our attention.
It’s so important to take part in an ONS survey, as it’s your chance to help us understand the changing needs of the whole community.
Ignore it, it's all about if you are working or not. Nothing about 'shaping tomorrow'
This survey was obsessed with if I was working, had I been working between certain dates and I kept on answering the questions expecting to be asked something about 'shaping tomorrow', which never happened.
This felt like they were checking up on me. For what? I don't know. I'm retired, have several earned pensions relating to my being a military and war widow and I pay my taxes and receive absolutely no benefits of any kind as I am entitled to none. So why I was being asked if I was working, did I want to work, was I looking for work and so on was completely irrelevant to the title of the survey.
I would advise people not to do it as it felt very intrusive and creepy. I have yet to receive the £10 voucher and I wish my greed for a free tenner to spend in Tesco hadn't persuaded me to do this survey.
9 januari 2026
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for your feedback and for taking part in our Shape Tomorrow study.
The answers you give help us create statistics that allow us to understand the changing needs of your community. With the statistics we create, government departments, public bodies and charities can make improvements to services that best support you. If you'd like to know more about the Shape Tomorrow study, you can find more information here: https://www.ons.gov.uk/surveys/informationforhouseholdsandindividuals/householdandindividualsurveys/findingyourstudy/shapetomorrow
We are sorry that you have not yet received your voucher. We advise that you check all the email addresses you have, including spam and junk folders, in case your voucher email has been directed there.
If you still have not received an email, please email Surveyfeedback@ons.gov.uk with your full postal address and reference numbers from any letters you may have. We will identify the survey and deal with your request with the voucher team. You can also use that email address to provide any specific feedback on the survey itself.
ONS call without invitation
ONS sent a couple of letters, which anyone with a scrap of intelligence would ignore. Later on a geek appeared uninvited. He disappeared very quickly.
How ons get hold of information on who to target should be openly divulged unless you believe this "random selection rubbish" - GUARD YOUR PRIVACY!
5 februari 2025
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for your feedback, we’re sorry that you’ve not had a good experience with our surveys.
We select a sample of households at random from the Royal Mail’s Postcode Address File, so all households have a fair and equal chance of being chosen to take part. Once a household is chosen at random it cannot be replaced, and so we encourage them to submit responses through a range of methods.
If we send you an invitation letter and do not receive a response after two weeks, we will send another letter to remind you to complete the survey and extend the deadline another two weeks.
If you’ve already told us that you do not want to take part, there can occasionally be an overlap between you telling us and the extension letter being sent. We apologise for any confusion this might cause.
Taking part in an ONS survey is so important. Your answers help us shape your local facilities and services to support your community.
Was promised a £55 voucher for my time…
Was promised a £55 voucher for my time that took 45 minutes I've just got the voucher 2 weeks after doing it and I got a £10 voucher don't waste your time
5 december 2025
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for taking part in an ONS survey. We offer £10 gift vouchers as a thank you to households for completing our surveys, so the amount you received is correct. Please email Surveyfeedback@ons.gov.uk with your survey reference number so we can identify the survey and give you more information.
Thanks again for taking part. Your answers help us create statistics to understand the changing needs of your community.
AVOID !!!!
AVOID !!!!! ITS ABSOLUTLY RUBISH !!!!! 4 Nvember i had a survey over a phone and they told me i will got £25 i have text with my email to make sure they will got it , corectly a lady promise to me i will got it . I have contact 3 times with office 4 days after survey i hae been told to contact again on 14 november i have been told you need to wait 30 days its 30 day 4 december and still nothing , i have check scam and all my emails i have been looking for pluxe company nothing !!!! Thay take it your details and thay do not paying are scammers !!!!!!
4 december 2025
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for your feedback, we’re sorry you’ve had difficulties with your voucher. After investigating, we can see that your e-voucher was initially sent by email on 5/11. We understand that you’ve now been able to speak with our team to discuss your problem being unable to locate the e-voucher that was sent, and that a new voucher has now been sent out to you. We hope this has resolved your issue.
Thank you for taking part in an ONS survey. It’s so important as your answers help us create statistics that allow us to understand the changing needs of your community.
Easy, and important
Took part in the Shape Tomorrow Study, really easy to take part, received the promised voucher within a couple of weeks. It did go into my spam/junk, but they did say it might, so I checked for it and there it was. Very happy to take part, read up a bit about ONS on their website, if we don't take part then the authorities are working with less than the full info, so I think it's important. I was not asked for any account names or numbers, just an amount, so I feel confident there is nothing untoward that could be done with my data.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for your feedback, we're glad that you've had a good experience with our survey. Your answers help shape the facilities and services local to you, which impacts the future of the UK, so we thank you for taking part.
I would give 0 stars if I could
I would give 0 stars if I could. Sent me a letter to do a survey. I spent more than 30 minutes of my time providing personal information doing their survey. That was months ago, didn't get the promised voucher/payment. They have since sent me multiple letters for another survey. No thanks, I'll rather talk to a tree than pay any attention to these them. Save your time and personal information.
2 mei 2025
Review zonder uitnodiging
Antwoord van Office for National Statistics
We're sorry to hear that you've not received your voucher yet.
We’re processing more vouchers than usual at the moment and sometimes experience difficulties with people not receiving them, we're working on improving this.
Please check all the email addresses you have, including spam and junk folders, in case your voucher email has been directed there. If you still haven’t received an email, please email Surveyfeedback@ons.gov.uk with your full postal address and reference numbers from any letters you may have, or you can call the surveys line on 0800 298 5313.
All households have a fair and equal chance of being chosen to take part in our surveys. We select the samples for all our surveys independently, so it’s possible that you can be selected to take part in more than one of our surveys.
Thank you for your feedback and for taking part in the survey. Your answers help shape facilities and services local to you which impact the future of the UK.
Do not take part in fictitious survey
After several attempts to get the “promised” voucher from this suspect organisation using the email survey feedback email address and a DPO Statistic address they give and complaining again and again, giving them the info they request they have STILL not sent the voucher. To add insult to injury I have now received 2 requests signed by Emma Rourke - Acting National Statistician (really!!) to take part in another survey about the “opinions and lives” of people in Great Britain. What a cheek, what a rip off!
DO NOT TAKE PART even if an interviewer calls you. I am complaining to my MP and I suggest others do as well!
20 september 2025
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for your feedback. We’re sorry that you’ve not had a good experience with our surveys.
It’s really important to take part if you’re invited to participate in an ONS survey – it’s your chance to help us understand the changing needs of the whole community. Government departments, public bodies and charities use our statistics for many projects. These could include improvements to healthcare, well-being and social care services.
Unfortunately, we’re having to process more vouchers than usual at the moment and sometimes experience difficulties with people not receiving them. We advise that you check all the email addresses you have, including spam and junk folders, in case your voucher email has been directed there. If you still haven’t received an email, please email Surveyfeedback@ons.gov.uk with your full postal address and reference numbers from any letters you may have or you can call the surveys line on 0800 298 5313.
Go do something else
If your survey has been ignored in the past, why do you continue to bother people? Go do something else.
11 september 2025
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for your feedback, we’re sorry you’re not happy with your experience with our surveys. If you have feedback about a survey, you can email surveyfeedback@ons.gov.uk.
All households have a fair and equal chance of being chosen to take part in an ONS survey and cannot be replaced, so we encourage households to submit responses through a range of methods.
In some cases, when a response has not been received two weeks after the invitation letter was sent, we will send another letter to remind you to complete the survey and extend the deadline another two weeks. If you’ve already told us that you do not want to take part, there can occasionally be an overlap between you telling us and the extension letter being sent. We apologise for any confusion this might cause.
I'm another who was offered a £25 voucher…
It would seem that I'm another who was offered a £25 voucher for giving them half an hour of my time and personal information.
If I have time, I will inform my MP about this unethical company.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Office for National Statistics
We’re sorry you feel you've not had a good experience with our surveys so far.
If you’ve been invited, it’s really important to take part as we use the information you provide to create statistics. Organisations use our statistics to make important decisions such as making improvements to healthcare, well-being and social care services,
removing barriers to work and supporting people who are unable to work, and even making sure there is enough housing, school places and recycling services in your local area.
Our statistics are impartial and free of political control, and no-one will be able to identify you or see your personal details in any of the statistics we publish.
If we could give them 0 stars we would
If we could give them 0 stars we would. New business and they have burdened us with a monthly survey and silly questions because they simply cannot understand the nature of our business!!!! They are timewasters and I believe there is something more sinister to them collecting this so called information!!!
14 augustus 2025
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thanks for your feedback regarding our business surveys. We're sorry to hear that your experience hasn't been positive.
To produce accurate and representative statistics, it's really important that we collect information from businesses of all sizes. Without this, our selection methods couldn't be considered fair, and the resulting data might be biased or unreliable.
Our surveys are conducted under the Statistics of Trade Act 1947, and so participation is compulsory. However, we’re committed to supporting businesses throughout the process. If you need any help completing the survey, please contact the team listed in the letter you received and they’ll be happy to assist.
Stole my personal data
Received letter then a call from an ONS person to be interviewed
I then gave personal information out on the understanding id receive a £25 voucher
This voucher has still yet to arrive, coming up to a month since the call
As far as I’m concerned right now, the ONS have stolen my data
DO NOT DEAL WITH THEM
Edit:
Reply from email to them below from the lead of Head of Reprographics & Survey Incentives team. Putting it back on me despite them not having sent payment.
Embarrassing.
DO NOT DEAL WITH THEM
Thank you for contacting ONS.
We are sorry to hear that you have an issue with your e-voucher for participating in the Labour Force Survey.
We will reissue your voucher to this email address, and you should receive it within 48 hours.
Please note the expiry date of your voucher in the email – 31.12.2025
It will come from *email address* , our voucher suppliers email address.
So despite them taking over 40 days to not send it, they were able to action it in about an hour. Which frankly, makes it even worse.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for your feedback and for taking part in an ONS survey.
We’re sorry that you’ve not received your voucher yet. We advise that you check all the email addresses you have, including spam and junk folders, in case your voucher email has been directed there.
If you still haven’t received an email, please email Surveyfeedback@ons.gov.uk with your full postal address and reference numbers from any letters you may have. We will identify the survey and deal with your request with the voucher team.
Taking part in an ONS survey is so important, as it helps us understand the changing needs of the community, so we thank you again for your participation.
I recently filled out a survey and was…
I recently filled out a survey and was offered a £10 voucher for doing so. I received an evouucher, which was for retailers that I don't use. I rang the ONS, to request a replacement voucher, sent by post and I deleted the evouucher. They've recently responded, saying I've used the evouucher, which is a lie.
The ONS is a disreputable organisation and urge everyone, if you get a request to take part in one of their surveys, quickly bin it!
16 juli 2025
Review zonder uitnodiging
Antwoord van Office for National Statistics
Thank you for your feedback, we’re sorry about your experience with your voucher.
Please email Surveyfeedback@ons.gov.uk with your full postal address and reference numbers from any letters you may have so we can identify the survey and deal with your request with the voucher team.
It’s so important to take part in an ONS survey if you are invited to take part. The answers you give help us understand the changing needs of your community, impacting the future of the UK.
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