Ooma Reviews 2.064

I have been with Ooma for 12 years. I subscribe to the premiere service. The reason I liked Ooma was that my voice messages were sent to me by email and a text message. That has stopped working. After spending an hour on the phone with Ooma, they said they will get back to me. I see here that other people have experienced the same thing.

Ooma depends on the internet so sometimes the call quality is meh. The reason I stuck with Ooma for 10+ years was for the voicemail call forwarding to email. Well today that stopped working for me. Voicemail goes into the machine and account, but no more forwarding to email. Level 2 "elite" technical support was no help in fixing my problem and knew nothing more than I did to troubleshoot. 2 of my banks no longer accept VOIP numbers for verification so it's time to get a cell phone. I pay 200$ plus per year for Ooma premier, I can get a nice cell phone for that. UPDATE: My voicemails finally did go to gmail, but 7 hours after they were made. Ooma tech team needs to fix this. 7 hour delay is unacceptable. They only took less than 5 minutes previously. This seems to be NEW for April 2026. Perhaps Ooma is trying to save $ and
hopes no one will notice a 7 hour time delay now.

The system is fairly acceptable but the customer service is very poor
Beside the fact that when you call, the reps are answering from some places in the world, they can't solve anything
Emails are useless
Also, when you end the contract, if the phone sets are rented, you have to pay the shipment cost to return them and it's not cheap

Absolutely ridiculous!! I canceled my line many months ago. Today I found out they've been charging my card and want $180 to cancel my line for my business, which I've never really been able to use. My login stopped working to even access my account. To cancel you must verbally request the cancelation and then hope and pray it takes place. I even offered to pay $60 today to cancel and not request a refund from September. I have not recipient calls or used it. Not once. I was told that they would not accept it and my service will keep adding up until I pay the "past due balance" to receive my cancelation. This feels like extortion. I couldn't be more upset. Not only is this an awful way of doing business, but also you're going to hold my subscription hostage. Never again! You've done so much damage to my business.

Great product and awesome customer support

Affordable. The support system is responsive with knowledgeable customer service staff.

OOMA TEAM IS great. From phone support to personal support by Ron H is just amazing:)

They were not able to fix the problem with changing the password on an account for computer logon. They just created a new extension which does not solve the problem with the person logging on to their station

So far good practically yet to use for my business

Too early to evaluate. We have been unable to connect to your IP. We have not been able to link to your system, as the towers are too far away.

Great customer service very professional and very patient with you. Thank you.

Outgoing calls says Spam, calls drop all the time, always shows bad connection and clients cannot hear us on the phone

Could not get set up . Had a 30 day trial unable to use . Then was charge auto fee. Call to see what to do do still could not get set up right on the mobile app. Phone Number didn't get transferred now I paying for 2 service until the phone # can be transferred. I disconnected twice now follow up. Am I'm being SCAM!!!!

Easy to order my replacement ip phone and was able to provision it for our office at time of purchase. Very convenient and now we can just plug it in.

Service rapide, bonne explication du fonctionnement des services. Bon conseil et bonne réponse de mes attentes.

Very difficult to get to do what I need. No AI work flows.

I recently had the opportunity to speak with a Senior Sales Executive at Ooma regarding a business phone solution for my small business, and the level of service I received was exceptional. She took the time to thoroughly understand both my business operations and specific requirements. Throughout the interaction, she was professional, personable, and highly attentive. I am very pleased with my decision to move forward with Ooma Office Pro.

I have been on with your support for roughly 5 hours and problem after problem