Original Montgomery Reviews 

I bought a Montgomery duffle coat on the 1st of January 2021, which I am happy with. It is well made. I did have to contact the UK to find out where my coat was, as I had no tracking number and the young lady was very pleasant and helpful. The package did take 4 weeks to get to me in Switzerland, but that was not the companies fault, but Brexits. I did have to pay extra courier charges and customs due to Brexit, but again this was not the companies fault. Would I recommend Montgomery, of course i would.

A very unsatisfactory experience.
I ordered two items - both in stock. I was sent one item, not the size I ordered. I emailed the company and a week later got a reply saying the other item was out of stock. The refund was made back over three weeks later. I had to chase to get a freepost address to send back the item where the wrong size was sent. Again weeks to get a refund. Very very slow customer service - does not compare in any way to the best or even the mediocre online retailers. I will never shop with this company again.

Ordered the wrong size in error. Sent them an immediate Facebook message and email asking for it to be amended but heard nothing and guess what they’ve posted the wrong size which I am now going to have to post back at my own expense! Let’s hope the new coat fits me! I knew I shouldn’t have ordered from them I can see a nightmare looming for a refund! Coat returned at £11.81 cost to myself still waiting for them to call me!

I do not think I have experienced worse customer service in my life! Do not expect your refund to reach you in a normal timeframe. 3+ weeks and only if you open a paypal dispute!

Sent a coat back over a week ago at my own expense requesting a smaller size. I've also sent multiple emails to them and there sister company dufflecoatsuk.co.uk who operate under the same business address, and I have heard nothing. Will not waste my time with this company again. They have a lot of catching up to do with other online stores.

This is a review that will be updated IF the issue can be solved. Firstly, I hate leaving negative reviews but this is justified at this point.

Bought London Duffle for husband in Sept. and from Montgomery because it's the original duffle company and the one he has always wanted. A classic company which has/had a great reputation to live up to.

The only issue is the hood is massive -and I mean massive. To a point where it looks ridiculous up - not his or my opinion BTW but that of people we have shown it to whom have actually laughed when it was put up!

Contacted customer service and all we wanted is for a new hood that was suitable to be sent out. They admitted in their response that they have issues with the hood sizing......so why are they still selling them until the problem is solved? Asked for advice on what to do next to get the hood replaced or just to get the issues sorted ass wanted to keep the coat. The response was terrible.

Can't change hood (even though it's removable???)
Need to send back but would not tell me what the next option would be apart from exchange. Exchange to what???? No help whatsoever.
Seriously - it was like hitting my head against a brick wall trying to get any help or advice.........what are you doing!!!

So my husband wants to keep the coat and just needs a proper hood to be sent out, instead they want it sent back and to give the money back which I have no doubt could take ages and then he would have no duffle coat at all.

I have also noticed you can't contact the manager as they don't tell you who that is. Also that they have another website setup selling the exact same thing over at www .dufflecoatsuk.co.uk/ - same company, address and everything. So I will leave this review there too as it is the same company and I expect a repsones asap to get this resolved.

It's important to make the public aware Orginal Montgomery provide an absolute horrendoes customer service. Bought a duffle jacket from them and had to send it back for a refund. Little did I know you have to pay for your own return postage. Which NONE OF THIS IS MENTIONED ON ITS WEBSITE RETURN POLICY "Details of how you can cancel will be described in your confirmation. If you wish to change the colour or size of your product, please return the product to the following address:"

Even worst, you only find out about paying your own return postage fee after physically recieving the item inside a printed invoice form.

I then spoke to an customer service advisor called Laura to make a complaint in regard to the misleading return policy.

She not only turned out to be extremely unhelpful but also spoke in a tone like she was up for a fight.. In the end, I requested to make this into a formal complaint and requested her to take my details down, so the company can get back to me with a formal update. Of which, she refuse with an excuse saying "You contact details is not required as it is just a general complaint"?? VERY DISAPPOINTED and a huge shame as the company does produce some nice jacket but I will definitely not be ordering again from them due to the experience I have to go through.

Poor customer service. First order delivered to wrong address by DHL. Though I had an idea where it had been delivered, I informed OM, who apologised but did not chase it up- leaving me to deal with the courier and figure out how to collect from a business who had reduced opening hours, because of the pandemic.

That order was a poor fit. Tried to exchange for a bigger size and was sent back the same coat, in the same size. On second exchange was told that the size up was not in stock and that I would be refunded.

Customers are expected to pay for their own returns, of which the cost is not refunded if replacement unavailable.

If this company invested just a small amount of time in customer care and in their customer service team (it seems like this may actually only be one person), they wouldn't have so many issues.

Out of pocket for postage and no coat. Really not worth the bother- buy from elsewhere.

Don't expect any response from this company, whether you're asking for general information or want to lawfully return a product you purchased, they'll NEVER get back to you and you'll just waste your money.

I bought a duffle coat from here a few years ago. it's still got years of life left in it. These are really good quality coats.

This is a follow-up review to the one I left previously concerning Original Montgomery Classic London duffle coat (womens). The hood is way too small (because it has to reach over the large stand-up collar and not enough material has been allowed for this). What is the point of having a hood if you can't use it? Customer Services replied that it is personal choice and some people just like the look of having a hood - REALLY!? This company does not offer a bespoke service to have a larger hood made, nor will they exchange the hood for a larger one. You can return an unworn coat and they will exchange for the Classic model with a fixed hood, but as the sleeves were ridiculously long and I had had them shortened, I could not return. So anyone thinking of buying from this company who needs a working hood should consider either purchasing the Classic design with fixed hood or, and I wish I had now, BUY ELSEWHERE!

I had a very similar experience to a previous reviewer who was told that improvements were made after their experience.

I sent the coat for a size exchange and I was told that the order to replace it had been raised. When I contacted a few days later for a tracking number I was told that my size was coming in stock soon but, without warning, my order had been cancelled. I was encouraged to buy it again but now the price had gone up by over a third! And I'd still have to wait for my size to come back in stock which is a lose-lose situation for the customer and it sounds like they are trying to hustle me. I was ignored when I asked why this had been done.

The unfunny thing is that the customer service rep who responded to the previous review is the same one that dealt with my case. Obviously a lot more improvement is required!

Delivery was very quick, needed to return for an exchange though as sizing bit confusing as I measured myself plus my old coat which still fits fine, so ordered duffle size with same measurements but duffle was slightly tight so have asked for exchange to next size up, ( haven't received exchange yet but only returned Monday) quality of coat very nice and feels like it will be very toasty in the cold weather. Hood slightly big but probably won't use that much so doesn't really matter.

Excellent product, would highly recommend.

Great looking coat, fits well (I got a 36 even though I am a 38 chest and it’s not tight). My only issue is the material is quite itchy, so it isn’t great wearing over T-shirt’s or other short sleeved items

A very well made coat with every detail needed intact. Very satisfied with purchase! Delivery of item was also very fast, which was definitely much appreciated. Thanks for your good work!

Free returns would have been nice but other than that great service!

.The BEST DUFFLE COAT EVER The ,downside for me being elderly is it is very heavy, but I will be very cosy

Duffle coat. Delivery quick. Coat gorgeous got it in red last year blue this year. Haven't worn new one yet. But if anything like last one a really good buy.