OSIM Australia Reviews 

Massage Chair has become my favorite place to unwind after work. The full body massage and zero gravity recline make every session feel relaxing and comfortable.

My OSIM massage chair has been one of the best investments I have made. A family member recommended OSIM after having a great experience, and I was equally impressed by the exceptional support provided by the team. With so many massage programs available, it is difficult to choose a favourite. I am extremely happy with both the chair and the service and would gladly recommend OSIM to others.

Since the chair delivered it has become part of our daily routine. my wife and my son spend long working at a desk. we all use chair every day and have noticed significant benefits.

The OSIM team has been professional, knowledgeable and helpful whenever I have needed assistance. Overall, I have been very pleased with the chair and would recommend it to anyone looking for a convenient way to unwind at home.

The customer service from the OSIM team has also been excellent. They provided helpful information about the chair's features and followed up afterward to make sure I was enjoyable it. Highly recommended!

I upgraded from the uLove 2 to the uLove 3 and couldn’t be happier with the decision. The massage is incredibly relaxing and comfortable, and I use it every day.

I frequently work on repairing these as part of my job, I could go on for hours about the issues these have and why not to buy. But the keep short all I will say is that, if you hate yourself enough to buy one of these, I wish you luck and make sure you have something strong to drink nearby cause you will need it.

It would have to be the worst experience I had with massage chairs.

I have purchased ulove3 in 2024 for close to 10k with trading in price.
The quality is unbelievably poor. The leather peeled within 6 months, the chair stopped working just few days after 1 year.

When they finally come to repair, the technician said it is under warranty and no payment needing to be made. Then half month later you receive a tax invoice of $310.75.
If there is fees then why didn’t the repair person from the company let me know first. Considering this is an expensive massage chair with this many issues not long after purchase, I would highly recommend to avoid this product.

Other massage chair I had for 10 years before traded in was still working fine and never had any issue with it. It was much cheaper as well.

I hope Osim as a company will actively look into their reviews and listen to their customers feedback.
Poor quality product and poor customer service post sale isn’t for any business for the long run

I would not recommend OSIM to my friends. I bought their product and just used it a few times in less than 20 days. It was suddenly not working. I took it back and requested a new replacement but they refused it. The only provided me one option - get the broken product to fix. I tried to send email to OSIM but same they don’t do refund or a new replacement. The staff in the OSIM store just said it was just unlucky. The product was only used less than 20 days and broken. No refund and no new replacement. Good luck if you are buying their products as you might get the faulty one.

I purchased an OSIM uDream massage chair in 2022 for over $12,000, expecting premium quality. Unfortunately, my experience has been very disappointing.

Within the first six months, the chair developed serious Bluetooth connection issues, which make the OSIM Well-Being app disconnect constantly. Since most of the chair’s features rely on the app, this problem makes the chair nearly unusable.
Over the past three years, I’ve:

Hosted multiple technician visits (who witnessed the issue but couldn’t fix it).

Sent countless videos, screenshots, and device details.

Had the chair taken to OSIM’s service centre for months, only to be returned scratched, dusty, and dirty.

Despite all this, OSIM continues to ask me for the same information over and over again instead of providing a proper solution. I’ve repeatedly requested a refund or a brand-new replacement with a full warranty, but nothing has been done.

I have now had to lodge a formal complaint with Consumer Affairs Victoria.

For anyone considering an OSIM massage chair: please be aware of my experience. A $12,000+ product should not come with this level of frustration and unresolved issues.

I regret purchasing a massage chair from Osim. In hindsight, I should have walked away. When I voiced concerns of my back injury in-store, the salesperson insisted I had to purchase immediately or lose the offered discounts. That pressure left me feeling I had no real choice.

Within hours of the purchase, my doctor confirmed the chair was unsuitable and potentially harmful for me. The chair has never been delivered and never been used. I returned to the store less than 24 hours of the original purchase to cancel the sale. Osim has refused to cancel or refund, hiding behind a “no change-of-mind” policy instead of acknowledging that the product is not fit for purpose in my case.

This is not “change of mind” — it is a clear case of hard-sell tactics, coercion, and disregard for consumer rights under the Consumer Guarantees Act. To make matters worse, I attempted to resolve this by visiting the store and calling customer service. I was turned away in person and even denied the chance to speak to a manager over the phone.

Osim has shown zero compassion, integrity, or responsibility, focusing only on extracting a sale at any cost. Their behaviour demonstrates a blatant lack of customer care and respect for New Zealand consumers.

While I allowed myself to feel pressured into the sale, I also expect a company to show integrity and compassion, especially where health is involved. Sadly, my experience with Osim has been the opposite. If you value your health, money, or basic fair treatment, stay far away from this company.

Too bad in all areas, especially customer service

I recently contacted this company about the trade-in option they advertised online. Initially, they offered me a good price, but then they raised the price of the same product by $4,610 on top of their online selling price. It feels like they’re using high-pressure tactics with some sugar-coated sales talk. Its absolute misrepresentation.
I’ve heard that these chairs don’t last more than a few years, and for $18,990, you could buy a small car that comes with a 10-year warranty. Yet, this chair only comes with a 1-year full warranty. It’s a huge difference in value, and I can’t help but feel like I’m being taken advantage of.

Very poor customer service after sales if you have issues with this product. You pay 10 times more than similar products but all you get is their website no one will take the phone call and keep waiting for ever for them to get back. Complete rip off.

Saw the most disgusting treatment from one of the staff at easter show kiosk. One lady staff member refuse service to a man saying he needed an appointment. But later telling me she hated INDIANS. They don't buy it get free massages. How could you have such racist people working for you. I feel for the guy and he had his daughter with him. Hopefully he's okay. Just appalling. Will never buy.

Friendly staff walk me through the wellbeing chairs. Fantastic experience.

Great experience in store. Friendly staff and walk me through on the well-being chair

It was a great experience for thier well-being chair. Thanks for friendly staff.

Friendly staff and good service. I love their uDream massage chair. Highly recommend

Saw the most disgusting treatment from one of the staff at easter show kiosk. One lady staff member refuse service to a man saying he needed an appointment. But later telling me she hated indians. They don't buy it get free massages. How could you have such racist people working for you. I feel for the guy and he had his daughter with him. Hopefully he's okay. Just appalling. Will never buy.