Othoba.com Reviews 

Othoba did not care at all for delivery of a bicycle that I ordered on 23rd march 2024. After multiple communication to their hotline, ultimately after 10 days, they attempted the delivery with a faulty product. The delivery man came from a nearby Duranta bike shop with the bicycle. However, the front wheel was not rotating freely. The most unfortunate part was they tried to convince me that for a new bicycle the wheel remains jammed in the beginning! How unprofessional they are to say such words. They just want to fool their customers by such argument. My kid awaited 10 days for the cherished gift. How should I convince him now? Never rely on Othoba/Duranta.

I am thoroughly disappointed with Othoba's service. Despite their initial promise of delivering my door within 7 days, it has now been over 20 days, and my order has yet to arrive. Their customer service has been unhelpful, with vague responses and failed promises of imminent delivery. Attempts to cancel my order and obtain a refund have been met with resistance and unresponsiveness. Overall, this experience has been extremely frustrating and has left me questioning their reliability and integrity as an online retailer.

Update: Othoba has canceled my order finally and refunded the money. Thank you so much.

I think they still need to improve their customer service though as customers can get frustrated real quick.

Waiting for refund money for 4 months

Support is not co-operative. Shipment date is over due.

worst experience! call center agent is not performing well. no escalation point. company dont have ny focus on customer service

They are scam, they take your order and then not able to make the delivery. They just make the schedule and waste your time. I ordered an item on 25th Feb and today 6th Mar they not able to make the delivery. Really made a big mistake to place order in such a disgusting e-commerce. Pls be aware from them !

very bad experience on last order.
they missed 5/6 deadlines.....

not expected..

horrible exp on call center pipeline...

I ordered an Infrared Cooker, Model: Vision 40A3 HiLife on 16 Feb 2024 (order ID was: 1177847) and they delivered me on 22 Feb 2024. It seems that the product was an used one, was in packet of another model, wasn't wrapped by any poly bag, dirt and debrises were all over the body of the product, power cord was old and damaged, coating of steel body was removed here and there, even there was no user manual and warranty card. I lodge complain againt this and according to their advice, I emailed a video of the product status as well. At first they assured me that they will replace the product but later they were irresponsive and at last they will not replace it as it is sold and received by me. Even they have removed the "Review" option from there website for this particular product so that I can't review on their website!

A totally third class company with poor quality product and customer service. Everyone should avoid their product and should not be convinsed by their discount, they will provide you older and used product in exchange of discounted price!

Surprisingly this e-commerce site is totally bad. I ordered 4 fans 17th of February and it's 29th Feb and still didn't get it. I made the mistake of paying in advance.

Pre and post-sale customer support is outrageous and nonsense. Neither do they care what problems you are facing nor do they bother to fix

Excellent Service

Bery bad experience. They did not provide any help. Thay will cancel your order anytime without notifying you...

Support is worst.

I should give rate them in negative. Very worst service. Never buy from them.

Bought a 65l geyser and many more branded items at a highly discounted price. The delivery was on time too. Will definitely be shopping with them. Thank you Othoba team.

The seller is horrible. Customer service of Othoba.com is despicable. Even after paying advance, they did not respond my queries and shipped the item after more than a week. My requirement for the item was over when they have shipped. So I returned the item and do not expect a refund of the advance. I shall never buy anything from them again.

Worst e-commerce website ever. This should be in the same category as Evaly, Alesha Mart, etc. If you order anything from this website, just use cash on delivery. If there was any negative star, I wouldn't even hesitate to give it.

I recently had the pleasure of purchasing a Italiano Dinner Set (ORDER #1154463) from Othoba.com, and I am absolutely thrilled with the entire shopping experience. From start to finish, Othoba.com demonstrated a commitment to customer satisfaction that exceeded my expectations.

What truly set Othoba.com apart, however, was the outstanding quality of the product I received. The item exceeded my expectations in terms of durability, functionality, and overall craftsmanship. It's evident that Othoba.com takes great care in curating a selection of high-quality products for their customers.

Moreover, Othoba.com's customer service deserves commendation. They were responsive to my inquiries and provided updates throughout the shipping process, offering a level of transparency that added to the overall positive experience. The product arrived well-packaged and in perfect condition, showcasing the company's dedication to customer satisfaction.

I ordered a product from othoba.com and paid the full amount online. However, they didn't deliver it and falsely marked the status as 'delivered' in the order status. I have tried reaching out through various channels to file a complaint, but there has been no response at all. This has been a horrible experience with their service.

বাজে সার্ভিস।অর্ডার দিলে ট্রাক করা যায় ন।।ডেলিভারি ঠিকমত দেয় না।হয়রানির করে গ্রাহকদের।

Worst website I have seen so far. Don't ever order anything from here. There are many alternative, try them