Ozarke Reviews 246

I purchased almost $1000 of light switches from Ozarke and multiple were faulty, along with confusing verbiage for 2 vs 3way use. Their return process is very cumbersome and frustrating. They now tell me the faulty wire is my fault and won't replace the item. Along with this, they require videos of issues for a return (which I cannot do because I had to have my electrician disconnect it). I have never experienced such difficult customer service to fix simple problems. Please do not use this company.

Fantastic service. Was able to get the information I needed right away. The team put me in touch with the correct person and I was able to place an order easily.

I mistakenly ordered a lamp and sent it to the wrong address. MJ, the Ozarke rep, was prompt in solving the issue. Although the order for the lamp had already been fulfilled, they were able to turn the package around while it was in transit from UPS. Have confidence when ordering and receiving customer support when ordering

Fraudulent brand, do not buy.
1. They claim their material is real wood but it's synthetic.
2. The lamp they sent me had a manufacturing defect, impossible to assemble.
3. They promised me a fully-covered return where I "wouldn't have to spend a penny" to return the lamp. Ended up needing to pay to print the return label and they refused to reimburse me.

This is an updated review. I purchased from Ozarke last year, 2025 and have been attempting to resolve the issues they caused since January. What should have been a straightforward resolution has turned into months of delays and unfulfilled promises.

In WRITING, Ozarke explicitly confirmed they would issue a FULL refund for the product AND reimburse the cost of a licensed electrician required to correct their mistake. This was not implied — it was CLEARLY STATED and DOCUMENTED, and I have proof of this commitment.

I complied with every step requested, provided all required information, and followed up multiple times over an extended period. Despite this, Ozark has FAILED to issue any reimbursement and has now stopped responding entirely.

At this point, this is no longer a customer service delay — it is a failure to honor a documented financial commitment. Making written assurances tied to reimbursement and then failing to fulfill them raises serious concerns about how this company handles responsibility and customer obligations.

I have maintained a complete and organized record of all correspondence, timelines, and photographic evidence supporting this!

If this matter continues to be ignored, I am fully prepared to pursue formal escalation through consumer protection channels and expand public documentation of this situation across additional platforms.

Consumers should proceed with EXTREME CAUTION. A company’s INTEGRITY is defined by whether it stands behind its own written commitments — and in this case, that standard has NOT been met.

Fast shipping. Got my package within the week I ordered. Lamp materials are so-so. Not worth a $800, 500, or $390 price tag - but it looks good in design. Globe shell is plastic, doesn’t feel luxe. Product is max ~9ft but can be propped up by books.

Sometimes it's hard to find someone who is patient and answers all your questions. I am an interior designer in the Bay Area and cannot be an expert in all things. When clients want detailed answers to products, it's great to find someone who will help you dig deep so that you can get back to your client with confidence. The first rep on my chat passed me to Sadra and she answered all my questions and provided links to the products I need.

Sales Rep responded almost immediately and found the required information very quickly. He/she answered my question fully. Thanks.

Alexis was able to answer my question about a fixture's available voltage very quickly. Love the quick customer support.

Quick and very easy to work with - thank you very much for help on solving the back order issue.

This company knows their lighting. The kind of things that I wouldn't have come close to guessing. Knowledge about aesthetics and the technical side. Amazing.

They took my money and never sent the lamp, need I say more?

I needed information on multiple sconces. The sales team makes the shopping experience easy... 5+ stars! :)

Navigating the site was great. The products are awesome. Ordering was super easy. And then when I accidentally didn’t apply my discount code, customer support was so quick and rectifying the issue. Communication has been wonderful and I will absolutely order from the site again!

I have several Ozarke fixtures and a great setup in my apartment. When it comes to lighting, I would simply never shop anywhere else. Their free interior design is a life saver.

I had a great experience here. Particulary with Sadra. Very knowledgeable and made sure everything went smoothly with my purchase. She went out of her way to make sure everything was OK with my order. The website is very comprehensive. I will always check out Ozarke if I need lights.

Lamp is cool, but why is the smallest the lamp can go 8ft 2inchs?? When the average house room is 8ft, this just wont fit in most rooms. I had a headache trying to take this thing apart and kick it into place because it just didnt fit on the smallest setting

Fast shipping - had the items I was searching for. Very smooth delivery, zero issues.

Will definitely be a repeat customer, very soon.

I very rarely write negative reviews online. My policy is to give a seller the benefit of the doubt when things go wrong - and I give them 3 more chances before leaving a review. Unfortunately, Ozarke has failed me. I purchased the 'One Lamp' - a floor-to-ceiling pole lamp. Once I received the lamp, I discovered that oddly - the overall length of the assembled lamp (in its shortest configuration) is over 2 inches longer than the standard 8-foot ceiling height that is found in US residential homes (like mine). On the Ozarke site/advertising - you see a fellow enjoying the One Lamp in the comfort of his living room - with the lamp extended beyond the minimal height (using the enclosed extenders) - making the standard minimum length of the lamp appear to be around 7 feet. After interacting with Ozarke 3-times -- the only/final help that was offered was to advise me go to my local Home Depot - Ozarke telling me that Home Depot sells shorter rods (no SKU provided) that I could use to shorten the length of the lamp (by swapping out the Ozarke rods and installing the Home Depot rods). As it turns out - Home Depot does not sell any rod/tube/pole that is remotely similar to what is used in the lamp. So here is my public service announcement - WARNING! DO NOT PURCHASE THE 'ONE LAMP' IF YOUR CEILING IS THE USA STANDARD HEIGHT OF 8'-0" OR SHORTER.