Packingboxes Reviews 

Truly truly dreadful. Placed my order on the 2nd June and didn't arrive. Phoned and spoke with them and they promised me that the order would be with me on the 11th. Now its the 16th and still nothing. If you have 3 months to spare until you need boxes it would probably be ok, anything else avoid like the plague. Shame I had to give them one star

I ordered 2 very large cardboard boxes, 2 reels of strong duct tape and some packing tape. The 2 big boxes arrived in an even bigger box (which was useful in itself). They were exactly what I wanted and in perfect condition. Some of the packing tape was missing. I sent a request for it to be sent and that was acknowledged but nothing happened. I sent a second request and received my tape with some additional tape. So all in all the products were great and service was great...in the end. I WILL use this company again, despite some of the tape being left out because their products are good, the boxes arrived on time and they eventually dealt with the missing tape with, what I assume was a couple of gratis rolls. I was fine with that.

So we're moving house. We need boxes - fast! We used Packingboxes when we moved here 8 years ago. I did some research and they still seemed the best value for money. I have now ordered and received two 2-3 bed packs and cannot fault the contents. The boxes are sturdy and fit together well; bubble wrap, tissue & pen appreciated. The tape is a bit thin, but I didn't mind buying extra. They arrived in 24-48 hours (the longer time being over a weekend) and I've even gained an extra large box the items came in which will do for bulky but light items.

Sent only half of my order. Next business day was 2 days. Didn't answer the phone ever. No replies to emails. Total scam of a company.

Also linked with WannaPack it seems.

Absolute joke of a company. Took nearly two weeks for my express delivery boxes to arrive. Tried reaching out to customer service - they don’t pickup the phone or respond to voicemails. So I emailed, and the responses were ridiculously slow and lacked any concern, information, or urgency.

I do not recommend using this company, nor would I use them again. While I received my boxes eventually this time, I can’t help but think next time I might not be so lucky… and they would deal with it by ignoring me, no doubt.

Utterly useless. Claim next day delivery but 48 hours later the tracking states still with sender. No response from customer services. Avoid avoid avoid

I ordered some packing boxes and additional items but when these finally arrived, later than promised, the tape dispenser gun and some of the plastic furniture covers ordered were missing, while the rest of the plastic covers were in a poor state, dusty and crumpled, and none were labelled so I didn't know their purpose, and the cardboard box containing my order also contained rubbish at the bottom.
I emailed Packing Boxes about the missing items and was assured they had been dispatched, giving a Royal Mail tracking no, but when I tried to track this online, the number was unknown to the Royal Mail. The items never arrived, despite my further chase ups by email and the same assurances received that my order was being dispatched. I also tried to phone them several times but either the phone kept ringing or I was transferred to a voicemail messaging number that said this was full and not taking any more messages. I then requested a refund for the outstanding missing order items but never received any response, so I finally had to get my money back through my credit card company. I totally regret ever having dealt with Packing Boxes.

Easy to order
Good price
Just what I wanted & so was the delivered order

First order all ok. Second order never arrived despite payment being taken. Caused quite a lot of aggravation as our moving date approached. Poor communications. Wouldn't recommend.

I had used this company before and everything was fine with no complaints
Then i placed an order for some boxes, which did arrive but 10 lids of different boxes were missing
so i rang up staright away and explained which ones were missing, and i needed them asap, we shall send them over night
still waiting
so today i called in over 30 wasted minutes as the phone puts you through but it just rings and rings
so ive now had to fill in an online form
These boxes were for a specific purpose which has now let myself and a customer down
hence thIs review
STILL NO LIDS TO MY BOXES

What a terrible company. Our move was quite last minute and I ordered last Thursday 29th Jan with "free next day delivery on orders over 49 pounds". Only the boxes didn't arrive on Friday or Saturday, or today, Monday 2nd Feb. A customer services ticket response today said they would notify the warehouse to now prioritise my delivery! Too late for us, as we had to buy boxes elsewhere to be ready for our move this Friday.

Also the company does not answer its phones. Avoid.

I have requested a refund. Judging by the reviews here, I'm expecting a struggle to get my money back.

Ordered on monday to arrive Tuesday. It's now now Wednesday. I'm still waiting. I just posted a review online, but im guessing they won't be posting it on their website.

Great price on boxes, delivered the day after dispatch, as promised. Kept up to date with order status and delivery and the boxes are good quality

Boxes are ok, but the tape and tape gun, and I assume any other accessory are the worst possible quality, tape just falls off, boxes fell open and our valuables broke. Go elsewhere!!!!

Quick and efficient service. I needed a golf packing box urgently and it had to be a certain size. Lots of choice and it was delivered really quickly. So impressed. Thank you.

Ordered to move and elderly relative and boxes never arrived and now in hands of bank as can't contact company.Just get messages saying be patient as be there soon, too late already moved terrible company

This company ought to be shut down based on how they behave. I made an order, spending around £140. The delivery was incomplete with several rolls of bubble wrap missing. I emailed them to let them know, thinking it would be easily sorted. I got a reply asking if I was sure the items were not packed inside my other items. I replied to this question and even sent them photos of the items received and my CCTV footage showing the entire delivery being made from the van to my door so there was zero question that the bubble wrap had simply never been delivered. After this, I heard nothing more from them. I sent several more emails and got no response. I tried phoning and they simply don't answer the phone, even after holding for 30 minutes. How surprised they are going to be when I file a claim against them in small claims court and add the cost of filing the claim to the amount they will owe me. It's easy and I've done it before against a similarly dishonest online retailer.

An Absolute Scam.
I ordered a Moving Pack of boxes with next day delivery. After two weeks, multiple emails back and forth, and a despatch number where the items never made it to the delivery company, the boxes never arrived.
I had to contact my bank to reverse the charge, as even after I asked for a refund I received no reply.

Absolutely shocking service. Wish I had read the reviews before ordering and avoided this company. Communication and customer service are slow or unresponsive. Definitely don't order from this company if you need the products quickly (or at all).

I bought several items and which came with express delivery. Received no tracking info so I queried it a couple days later, the order was finally dispatched a week late. The order was missing items, I followed up to request these and was eventually told they would be dispatched, almost two weeks later I've had to chase again as I've heard nothing and not received the items.
At worst this company is a scam, at best they're totally incompetent.

Not delivered next day as per website advertising. Item missing from order and despite chasing 3 times for the refund for this item, it's been 5 weeks and still not refunded. Have had to raise a dispute with bank. It's only £16.20 but that's immaterial.